Customer Reviews for A Storage Place

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A Storage Place

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Larry H. on

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jessica F. on

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Charles A. on

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The employee that completed my rental, had no idea that I was going to be changed a deposit, as I was paying with a credit card. So, when the card transaction went through, it took more money from my account than expected, putting me in a bind. Maybe some of your employees need more training.

ED W. on

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Drop-off location was closed on weekends so forced to use the on-line process for returning the truck. Very cumbersome,non-intuitive process. I would not recommend UHaul to anybody

Brooke C. on

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Amanda C. on

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Don I. on

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Donald I. on

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Shirley G. on

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Mrs Melinda was very helpful and friendly excellent customer service. She was awesome.

Uvonne B. on

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Sandy P. on

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Everything went great. Paperwork was quick and easy. Drop off as well. Absolutely no complaints. Highly recommend using a small hometown business such as this. Where customers still matter.

Dennis W. on

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Jenipher S. on

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Jean E. on

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Julian B. on

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Great service.

Connie S. on

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Great customer Service rep. Melinda!

dan F. on

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too expensive.

Gerard C. on

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Forrest K. on

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nothing. The truck was ready to use. Check out and in was easy.

Sirander A. on

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Inform them where the Tow/Haul button us to turn it off and on is at! :-)

Reginald N. on

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I safely loaded the car on the trailer but was not offered any assistance nor asked if I knew how to do it. Seems like at the pick up location assistance should at least be offered.

James W. on

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Very friendly and accommodating, very pleasant experience. I would highly recommend this place

Titus C. on

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We had the truck we needed reserved at about 12:10 p.m. on 06/09/2017 for 12:45 p.m. pickup. My son and I got to the location at 12:40 p.m. and the office was closed. We understood that it was lunch time and only one person there. We waited for over an hour and a half for the employee to return so we could pick up the truck. During the wait, we called your toll free number to see if we could find a truck that we could use. During that phone call, the employee returned. The office was very small and very cluttered. This wait threw us off of the tight schedule we were on and made us very late. One other thing. When we got to the location that we were loading the truck, my son found a dolly in the back that was left in the truck. We did not order the dolly. It is at the location in Leland, NC now.

ERICA S. on

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Charity B. on

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Melinda is great to work with! We would definitely use the service again.

Tim K. on

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Doug G. on

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David F. on

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William U. on

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Picking up the truck was no problem, but when I added a car hauler via the U-Haul hub, they were closed with no notice given, not even to the main U-Haul franchise in Sanford. I had driven the truck back up there for nothing!

cadace G. on

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The woman that greeted us was very friendly and made the return process easy. She welcomed us to the new state I had moved to and even gave me directions to the nearest grocery store and car rental agency! A great experience!

Lynn H. on

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chad H. on

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Manager was out due to death in the family as was stated on a note posted on the front door. Dropped the equipment off next door to the property due to lack of space on the storage facility property. Left keys in the drop box. Overall great experience with Uhaul. Will use again.

eunseok J. on

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Chi C. on

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We will rent from U-Haul again if we're moving on the future.

Jacklyn H. on

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Heather W. on

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Richard N. on

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Jerri M. on

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LINDA P. on

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Richard Q. on

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LACY R. on

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DELORIAN W. on

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TIM K. on

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Open the store on time!

Melinda W. on

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MATTHEW B. on

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Dropped off after hours

SUSAN C. on

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James W. on

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Roy R. on

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All good

BRIAN C. on

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Amy M. on

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Melinda was super helpful and friendly. Awesome service!! :)

Tommy B. on

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The agent Melinda was great to work with. She helped me choose the best plan and gave me a shortcut to my destination. Excellent experience.

Melinda W. on

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Edward B. on

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have some equipment that people need to rent, and the condition of the truck I rented, the steering was loose and hard to stay centered in the road, the brakes pulled left when applied,...... the truck was dangerous. I won't be renting from U-HAUL again!

Paula P. on

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Very good overall!

MICHELE C. on

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Location was not hard to locate, however, the parking area is very small.

Donald P. on

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Donald P. on

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david K. on

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Equipment should be inspected when returned by customer and repairs made before being rented out again. Our trailer had 3 tires of one size and the 4th was smaller and punctured. We waite d 2 hours for replacement, but U-Haul agent was very hospitable and apologized. Also, you need to keep a lot more trucks/trailers in Fayetteville, NC; we needed one twice in that area since Dec. and had to go hours out of our way to find one.

Robert G. on

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PAUL H. on

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James W. on

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Richard D. on

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WYNN K. on

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ROBERT J. on

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Only 4 straight in parking places. Dropping off a 20' truck with a car hauler would have been impossible if there was another customer at this location.

ROBERT J. on

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Location was excellent personnel were helpful. Office was rank with smoke smell, made me ill. Office was very cluttered.

PENNY H. on

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Adrion L. on

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todd K. on

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MARC S. on

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DOUGLAS C. on

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karen W. on

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CHRISTOPHER D. on

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WILLIAM C. on

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I placed my order on line. when I got there, the 2 packs of blankets and a dolly I had ordered were not available and I had to go to another uhaul location to get these supplies. no big problem just an inconvenience. the uhaul personnel in both locations were very accommodating

JOHNNY H. on

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BRETT W. on

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Robert N. on

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Mrs. Wilson was very nice and friendly.

John M. on

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mike C. on

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I did not read the note that any SUV, with soft top can not tow a trailer. I own a Jeep. Location is very freindly.

JAMES E. on

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I was offered a trailer with a dislocated fender over the right wheel for a 1400 mile trip. Not a good sign for a customer. The phone call and follow up on the reservations were just as a demanding customer would expect. Overall the hauling experience was very good. Drop off location very convenient and the agent very professional with the drop off. Thanks.

JANICE D. on

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KAREN H. on

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Bala T. on

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We would like to say thank you to U-Haul for allowing us to have an easy moving experience. We reserved a truck and had no problems at all.

NANCY H. on

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Suzanne F. on

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Courtney K. on

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The woman in charge (unfortunately, her name has slipped my mind!) was very friendly, efficient, courteous, and helpful. I have rented from other locations before and this location was, BY FAR, the best experience I've had. Will use again in the future when need be!

SARAH D. on

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Considering the level of assistance I was given by Melinda Wilson - There is nothing to improve. She went above and beyond to help me. She is what I call "Quality Customer Serivce". Please make sure to let her know, I said Thank You again. Sarah Dunlap

April H. on

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Inside of uhaul cab was dirty and there was no dolly which made it extremely difficult to move the washer and dryer. Maybe I am mistaken and a dolly is not included but I had one last time I rented a truck

Ricky C. on

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Terrence B. on

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great guys thanks

Carol S. on

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DENISE C. on

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The office where we picked up the truck stunk really high with cigarette smoke. Receptionest had a VERY low cut blouse on that wasn't very professional. Just my opinion.

KRIS A. on

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ELIOT S. on

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Arnold L. on

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Woman who took care of our rental was very helpful and accomodating. Just send her more customers.

EMMANUEL W. on

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TODD M. on

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Main U haul office needs to be more precise with inside truck dimensions. Also, letting people know ahead of time that a truck is not available in desired location.

David R. on

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Jennifer H. on

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She was very helpful and friendly.

ROBERT A. on

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ROBERT S. on

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