Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer was dirty on the inside and not all the lights worked. I was told they are not able to fix it. If I did not need the trailer so bad I would have not taken the trailer at all and found a different trailer
Happy to have A to Z rent Uhauls: Great business and they have the best service
Great Crew super location, wonderful service
They were quick, easy, and understood my needs...
It was easy and convenient
excellent customer service and preparation on their part. They called ahead and made sure everything was ready for us. Love this place!
Very nice to deal with helpful and very fast service.
It took a long time to get the equipment as they kept taking phone calls while I was standing there. It was very difficult to open the ramp. The pin or it's sleeve on the left side was either bent or unaligned making it very difficult to remove or reinsert the pin.
I rented a pick up truck told them I would need it for approximately 5 days took it back in 5 days, after I checked out the CSR that was not the person that checked me in said that there was a 7 day 700 mile rental that I was never told about, had I been told that would have been more beneficial to me, This transaction is not going to stop me from renting from u haul, Respectfully DJM
The staff at A to Z rental was great they are always helpful and very friendly take all my rental business to them
staff was very helpful and knowledgeable.
great trailer great price great service
Great customer service was asked by 2 people if the truck was okay and everything went well. The building looks a little sketchy from the outside but I would use them again for sure
Amazing location. Always seem to have some kind of issue with other stores and your was smooth. No issues. Thank you for making my move less stressful.
Easiest thing ever, super great experience.
Excellent service - we will be back!
This location was great, thank you Uhaul
More counter people
Customer service was excellent. Had the trailer hitched and ready to roll in minutes. Very helpful crew.
They were great.
Excellent service. in and out less than 10 Min.
Service checking in and out couldn't have been better. Will use this rental store again, for sure.
Over charged
I downloaded the uhaul app on playstore to make my check in/out easier. The app is slow and it did not make it easier. I suggest desling directly with associates on location, they are great.
Nice and considerate people.
Nice people. Very helpful. Gave me a great deal.
All good- just what I needed. Quick check in and checkout.
Truck was frozen when picking it up. Could not open back door and ramp was frozen. Would been great to have someone making sure all was ready to go. Customer service was great. The individual working was a great guy.
Everything was perfect.
The store rental place is fine and the employees , but the truck was filthy inside . You shouldn't assume just cause I am renting a truck that I want to sit in a filthy truck. Who is to say I didn't pick up my grandma and her wheelchair and just needed a truck. Truck had a fuse sitting on the dash and was filthy dirty inside. Please clean your equipment. Not worth the 100$ rental
They were quick and efficient and very helpful getting the trailer hooked up and taken off. It would be nice if they had more sizes of utility trailers available.
Staff was welcoming and helpful.
Bob and Lanny at A to Z Rental in Coeur D' Alene Idaho Always do a great job of providing me the best service. I am often in a hurry when I pick up the U-Haul equipment I am renting and I can always count on them to already have checked it out and have it ready to go and waiting for me. They provide the best service that your company could provide.
Very friendly and helpful.
Have the folks at the Govt Way location train some of your other locations in customer service
It would have been nice if they swept the truck out & washed the windshield
The guys at AZ Rental are great!
It's all good.
Everything was fine.
P
The people were very helpful and helped me find the right solution for my situation . They were very patient, very kind, and definitely customer satisfaction oriented .
They were awesome.
Would not let me do a walk around to check vehicle damages. Said it was already done. Nowhere to check if they marked all the damage that was done before I got it. Will I get changed for previous damages?
They were very helpful and friendly ,answered all my questions .
Equipment was clean and in good mechanical order but fenders were excessively dented. I did not spend adequate time doing a pre rental inspection, and thus the damage became a concern after I had the trailer at home. While it did not become any issue upon returning the trailer the damage was a concern.
Allen was very helpful and friendly.
Check the trucks before renting them out. Truck I received had a cut gas line.
The reason for not (maintained)was when putting gasoline in tank it poured from underneath on my shoes and a least a gallon ran on the ground. The agent said people stealing gas drill holes underneath into the line and only U-Haul can do the repairs.
heather and staff were great and very customer service oriented
Very friendly staff and got us in and out. ??
