Customer Reviews for A To Z Rentals
(U-Haul Neighborhood Dealer)

Rating:

1.0

- Main employee who was at the counter ignored us while on the phone with someone who was not a customer. - 2nd employee came out from back by chance, saw us, and got the check-in process started

Rating:

4.0

Staff tried to charge for additional milage, but after explaining what I was promised, they fixed the issue.

Rating:

4.0

It was a good drop off place for Christmas Day. Right off the hwy.

Rating:

5.0

Took care of me right away and we were off.

Rating:

5.0

Thanks

Rating:

3.0

When I told them about the trailer problems, they wanted me to hook back up to it and take it back to the rental pickup because they didn't have a repair shop and indicated problem equipment had been sent there for Drop Off before. I refused and they said they understood.

Rating:

5.0

Team at A to Z was exceptionally helpful and kind. I highly recommend them.

Rating:

4.0

A tounge Jack on the trailer would have been nice.

Rating:

3.0

Well my pick up and drop off location was changed without my knowledge and delayed my move by 5 hours and added on 10 more miles to my trip so I lost half a day moving that added another day to rent the truck and loss of movers as I only had them for one day

Rating:

5.0

Nothing, easiest pickup ever and drop off.

Rating:

4.0

All went well

Rating:

5.0

Clerk was very efficient in explaining requirements and additional tips helpful while renting the u-haul.

Rating:

5.0

Thank you, quick & easy rental experience.

Rating:

3.0

No suggestions at this time. Location was conveniently located and staff were both helpful and friendly.

Rating:

5.0

Opens early and good service.

Rating:

5.0

Make the computer faster

Rating:

5.0

I have a question. Why was I charged a Safe Trip fee?

Rating:

1.0

The U-Hauls rear lights were out and license plates expired. I got pulled over on my drive, luckily the officer was understanding, but it made me incredibly late. Not to mention at the location the man helping me took an hour to hand me a pamphlet and take a picture of the setup, when I clearly mentioned I was in a hurry. Overall poor experience.

Rating:

5.0

The main facility in Coeur d'Alene didn't have our truck that we reserved or any other vehicle that we could haul a freezer in locally, and they knew what we were needing the rental for. It was a bad experience with them. I called A-Z Rental (not knowing they were affiliated with U-haul) and spoke with Cameron who got us lined up with a trailer and ramp, as well as a dolly. The main facility didn't even mention A-Z when they couldn't meet my "guaranteed" reservation. Shame on them! A-Z was awesome!

Rating:

3.0

When we picked up the truck they asked that the gas be at 1/4 tank when returned but was half way between empty and 1/4 when we got it. Little unprofessional. Truck it's self was amazing! Always like u-haul just not this pick up.

Rating:

5.0

Was friendly and efficient!

Rating:

5.0

A-Z was good, in fact they were the only haul location to answer the phone. My issue is with uhaul, I reserved a location close to me and they wanted me to drive 2 hours to pickup the equipment when the trailer at this location was available. I’ll be avoiding uhaul for the foreseeable future.

Rating:

5.0

The people helping me get checked out were very friendly and fast.

Rating:

5.0

All good

Rating:

1.0

Truck was dirty, poor condition, food was in the cab, I found an Xbox controller, and it was just all bad. On top of the fact that I'm being charged for things that were not my fault. This has been the worst experience I have ever had with uhaul.

Rating:

3.0

First you changed my drop off location, 2 times. WTF. Then when I checked the car trailer back in your computer said I was a day late. My reservation was for an additional day an I was a day early. I did not get money back for the day early either. Poor parking lot space as well.

Rating:

5.0

A to Z Rentals is much faster and more convenient than the local U-Haul center.

Rating:

5.0

Your online checkout process is terrible. It would never load my photo of mileage and gas so I couldn't checkout.

Rating:

3.0

The A-Z manager was able to help me out, even though Uhaul tried to change pricing on me. I reserved a trailer for $680 for an 8 day, cross country move. When I went to pick it up, I was told it would be over $1000. I spent a half hour on the phone and the Uhaul rep was unable to remedy the problem. She told me to have the manager at the rental facility call in, and after several attempts, he and the second Uhaul rep were able to give me the quoted price, which, by the way, I had a contract for. This wasn't just an estimate. Apparently this is a common issue as I overheard another customer having the same issue. Having my rental reworked for create a bit of hassle on the other end as my drop off location was changed, but my storage unit had not changed locations. I had to go to one Uhaul to unload the trailer, then go back to the other to return the trailer. (You get charged extra if you take it to a different location than what was selected.)

Rating:

5.0

U CANNOT drop off your U-Haul at any U-Haul dealer. My pick up dealer didn’t know there was a dealer close to me but said I could drop it off at any dealer. But U-Haul Corp made me drop it 30 miles at my contract drop off location.

Rating:

3.0

Unfriendly counter employee. No greeting, no smiles. Didn't seem to care. I wasn't important to them.

Rating:

4.0

The only issue we had. Is that I called to see if I could keep it longer. They told me sure that’s no problem. I asked how much more it would cost? They said it’d be the same as what we quoted you. Found out it cost me another $118.

Rating:

5.0

Not a darn thing

Rating:

5.0

Worked well!

Rating:

5.0

They were great!

Rating:

1.0

The trailer was dirty on the inside and not all the lights worked. I was told they are not able to fix it. If I did not need the trailer so bad I would have not taken the trailer at all and found a different trailer

Rating:

5.0

Happy to have A to Z rent Uhauls: Great business and they have the best service

Rating:

5.0

Great Crew super location, wonderful service

Rating:

5.0

They were quick, easy, and understood my needs...

Rating:

5.0

It was easy and convenient

Rating:

5.0

excellent customer service and preparation on their part. They called ahead and made sure everything was ready for us. Love this place!

Rating:

5.0

Very nice to deal with helpful and very fast service.

Rating:

3.0

It took a long time to get the equipment as they kept taking phone calls while I was standing there. It was very difficult to open the ramp. The pin or it's sleeve on the left side was either bent or unaligned making it very difficult to remove or reinsert the pin.

Rating:

3.0

I rented a pick up truck told them I would need it for approximately 5 days took it back in 5 days, after I checked out the CSR that was not the person that checked me in said that there was a 7 day 700 mile rental that I was never told about, had I been told that would have been more beneficial to me, This transaction is not going to stop me from renting from u haul, Respectfully DJM

Rating:

5.0

The staff at A to Z rental was great they are always helpful and very friendly take all my rental business to them

Rating:

5.0

staff was very helpful and knowledgeable.

Rating:

5.0

great trailer great price great service