Customer Reviews for A To Z Rentals
(U-Haul Neighborhood Dealer)

557 reviews

10903 E Sprague Ave   Spokane Valley, WA 99206
(1 block East of University - intersection Gillis Ave)

(509) 926-2199

Location Hours

  • Mon-Sat: 7:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 926-2199

10903 E Sprague Ave
Spokane Valley, WA 99206
(1 block East of University - intersection Gillis Ave)

Services at this Location:

Location Hours

  • Mon-Sat: 7:30 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Seth N. 
Rating:
5.0

Overall experience was excellent. Thanks!

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

Terry J. 
Rating:
5.0

Super helpful and knowledgeable. Thank you.

kellie C. 
Rating:
2.0

Truck was clean. Customer service was horrible. Then when brought to the managers attention, not one but twice he insinuated I was lying. Will never use their services again.

Gabriel M. 
Rating:
5.0

The trailer was clean however the ratchets were so rusted out they were barely inoperable. Since these ratchets and straps are the primary means for securing your vehicle on the trailer they should be regularly inspected and maintained. They obviously aren't. I was so nervous the ratchets would give way I had to stop about every hour to ensure they were still holding.

Bill W. 
Rating:
5.0

When I pick up the U-Haul in Bellingham I rented a dolly and some blankets and when I got to my house they were not there so you could have your people check to make sure everything is there thank you otherwise it was great

Pamela J. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN M. 
Rating:
5.0

Customer did not leave a comment.

Vickie V. 
Rating:
5.0

The six by 12 ramp trailer had a suprise..when I dropped the ramp at atv dealership we discovered the trailer had a reduced entrance size. I purchased an ATV with plow attached. The plow barely cleared the sides at the top of ramp by a couple of inches. It opens up to six ft once you cross that point....service it self was fantastic..

Norman S. 
Rating:
5.0

Excellent experience all the way around. Definitely recommend this business.

Jim D. 
Rating:
5.0

Loved renting from AZ rental there are very customer friendly. Thank you.

Bill D. 
Rating:
5.0

On equipment well maintained question, there was a hole the size of a quarter in the roof of the trailer. Given the weather we had to drive through this would have been a problem if I had not put a sealing tape over the hole.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Wes C. 
Rating:
5.0

The staff was great

craig P. 
Rating:
1.0

Customer did not leave a comment.

Angelica E. 
Rating:
5.0

A to Z rental staff were polite, kind, fast and efficient. I would definitely rent another uhaul trailer from this location even though i live on the south hill.

Brooke C. 
Rating:
5.0

Fast efficient and helpful.

RUBEN G. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
1.0

Called and asked if I could drop off the truck at a later date and the representative made it sound like extra days were free and didn't tell me anything about a charge. Once I dropped off and saw the charges i chose not to pay and have someone contact me to discuss the charges and instead I was randomly charged without consent and now I have no money

Susannah M. 
Rating:
3.0

The trailer had debris in it we had to clean it before we used it. There was black grease on the out side of one of the wheel wells that a child got into before we realized it was there and it was very messy

CAROLINE SUE P. 
Rating:
4.0

Thanks for being so helpful!

Audrey H. 
Rating:
5.0

Customer did not leave a comment.

lisa M. 
Rating:
5.0

Love the hydraulic brakes on the trailer. Very smooth.

pat C. 
Rating:
5.0

nothing...went very smooth

MARK J. 
Rating:
5.0

They seemed a little confused that I was there to pick up 5 dozen moving blankets but once we sorted that out, they were very helpful and polite throughout the process.

Holly W. 
Rating:
5.0

Aside from the truck not being available and having to pay way more than I expected it was fine. I will not be renting from a secondary U-Haul site again.

GRANT ROY S. 
Rating:
5.0

Customer did not leave a comment.

donald W. 
Rating:
5.0

Customer did not leave a comment.

Marcia E. 
Rating:
5.0

Fast, friendly and courteous service.

Ron A. 
Rating:
5.0

Clean and convenient shop. Polite and helpful staff.

Stephen W. 
Rating:
3.0

My problem is not with the location but with UHaul itself. My experience was not pleasant. However that had nothing to do with this location.

MOLLY REBECCA G. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN JEAN E. 
Rating:
5.0

Customer did not leave a comment.

Jenny T. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
1.0

When I picked up my U-HAUL TRUCK the scheduled drop off time was 6pm. The man that got me the truck and keys said nothing in regards to drop off/return Instuctions. So when I tried to return the truck at 6pm not only was the place closed but I had zero idea what to do with this truck. I followed the instructions online on how to return the truck. But there was NO WHERE to return the key Into a drop box. My only option was to leave the truck parked outside the business gates and hold on the key until they open In the morning. The man at the desk knew my drop off time. He obviously knew they would be closed and could have AT LEAST explained the after hours drop off instructions. I will NEVER do business with this establishment again. I'm very disappointed and frustrated with my experience.

Alisha W. 
Rating:
4.0

Customer did not leave a comment.

LANCE P. 
Rating:
5.0

Website/mobile was built by 12 year olds.. Absolutely would not work.. Thankfully I could walk into A to Z and finish the transaction.

Jeff J. 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Rebecka B. 
Rating:
4.0

Customer did not leave a comment.

Eric G. 
Rating:
1.0

Customer did not leave a comment.

Edward C. 
Rating:
1.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Great staff

Shawn S. 
Rating:
5.0

There were bug marks all over the front of the truck. The people helping me were fantastic.

Ronald M. 
Rating:
4.0

Customer did not leave a comment.

Dewayne W. 
Rating:
5.0

Customer did not leave a comment.

Milos N. 
Rating:
5.0

A to Z rentals is the place to go for a uhaul The ucity location here is horrible I called 4 times and no one would answer the phone bad Business there I'll never recommend anyone to that location Good job A to Z you guys rock.

jordan M. 
Rating:
5.0

I would never use UHAUL,but had no choice.A to Z did not have any of there units available.UHAUL screwed me and my reservation will never use UHAUL if other unit is available.Also have talked with other former UHAUL customers who are equally dissatisfied.Thankx,Jim Kappen

James K. 
Rating:
4.0

This location was great but my overall experience was terrible with uhaul. I reserved a truck more than a month in advance and then was called 2 days before my move to tell me they didnt have a truck available. When I asked why or what happened, I was told that the rep shouldn't have said one was available. What is the purpose of reservation and confirming if it's not actually reserved and why was it not realized before 2 days before pickup? Then when we tried to resolve it the 2nd rep didn't get all the information correct and I was emailed a different and wrong location. It did get resolved by the third rep but frustrated that I had to take all that time to make sure it was correct. Spokane Valley location was very nice and overall it worked out in the end. I will probably not use uhaul again though. A person need to feel confident that if something has been set up it is correct and not changed at the last minute.

Yvonne L. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
4.0

The cab of the truck had crumbs all over

carrie D. 
Rating:
5.0

The gentleman that took back the truck was extremely kind and helpful. He too, could not believe then way the vehicle looked inside.

Staci W. 
Rating:
4.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

jean D. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Lance E. 
Rating:
5.0

Friendly staff

Clifford A. 
Rating:
5.0

Customer did not leave a comment.

PATRICK K. 
Rating:
3.0

Customer did not leave a comment.

TUCKER G. 
Rating:
5.0

Great customer service, very quick in and out! Will use this company again for rental needs!

Todd J. 
Rating:
4.0

They had me hooked up and gone within 10 minutes.

Dean W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Easy drop off process! Staff was friendly and helpful.

Susan W. 
Rating:
5.0

Customer did not leave a comment.

Janet C. 
Rating:
2.0

Check the lights on the trailer

Darrell G. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Keep doing what you're doing guys

William J. 
Rating:
5.0

Customer did not leave a comment.

Marcos M. 
Rating:
4.0

Customer did not leave a comment.

Brad M. 
Rating:
2.0

Customer did not leave a comment.

RICHARD M. 
Rating:
3.0

Staff seemed distracted at the moment

Blaine B. 
Rating:
5.0

Easy drop off, friendly staff

Troy M. 
Rating:
5.0

Customer did not leave a comment.

Tina C. 
Rating:
5.0

Limited drop off hours. Uhaul sent me to them after they had closed when other Uhaul dealers would have worked. Location is not set up for after hours drop off.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Carolyn W. 
Rating:
5.0

These guys were great. Literally unhooked the trailer and had me checked out and back on the road as fast as I could walk in and walk out.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

chanel C. 
Rating:
5.0

Get rid of all the ADditional AD's to up the UHaul sales. I don't need multiple pages of ADD sales pitch.

Clark L. 
Rating:
5.0

Customer did not leave a comment.

Cheryl O. 
Rating:
4.0

More staff would speed up the return proses.

Alan E. 
Rating:
5.0

I was given the vehicle with half a tank of gas. It would be nice to start out with a vehicle rental with a full tank of gas.

Zach C. 
Rating:
3.0

The trailer had low air pressure in one of the tires. I would have expected the vendor to have inspected the trailer before sending it out. I had to call U-Haul road side service to have the tire replaced (they did a great job).

John B. 
Rating:
4.0

Easy location and a breeze to drop off the trailer. Tha ks!

Ron L. 
Rating:
5.0

We always use you guys! Great staff and inventory!!!

KIMBERLY W. 
Rating:
4.0

Customer did not leave a comment.

karen F. 
Rating:
5.0

Customer did not leave a comment.

Carnette B. 
Rating:
5.0

nothing

Del H. 
Rating:
5.0

Much more efficient than the larger uhaul store. A to Z has thier shit together, prompt service and not run by a bunch of clowns...

DAN M. 
Rating:
5.0

These guys are always friendly and great to work with.

Daniel B. 
Rating:
5.0

Super easy to use & friendly service.

Leini E. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
3.0

Customer did not leave a comment.

Alfred L. 
Rating:
5.0

lower rate per mile charge....

Sheryl-ann L. 
No reviews have been submitted for this location.

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