The original location I made the reservation for did not have a truck for me when I arrived. They sent me to a location several miles further away. When I went to this location, the clerk had me complete my reservation with someone who didn’t speak good English over his cell phone. Then the clerk could not get the key out of the lockbox. This took nearly 30 minutes. What should’ve taken 5 minutes took an hour and a half and cost more in mileage. I should not have been charged at all based on this experience.
JEFFREY E
Customer Reviews for A Z Liquor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul pickup location was not optimized. It took me over 30 minutes to get the keys for the U-haul it was supposed to be behind a lock for me to get the keys and the guy running the store didn’t know the code for the keys and his brother wouldn’t be in for another 2 hours. Turns out the keys were inside the store the whole time and the guy didn’t even know about it. There’s a total lack of communication between Uhaul and this store that holds the keys to the Uhauls… would never recommend. They signage for the Uhauls were also severely lacking and the drop off was very unclear
Timothy PThe process was very poor. The guy at the liquor store counter had me talk on his cell phone to another guy who basically did mobile check in himself and I had to remind him that I rented a dolly. Then when I returned the truck the same guy at the counter seemed very put off and wasn't telling me what to do to return the truck so I just handed him the keys and the dolly. THEN I was charged $309.80 so I cauled U-Haul customer service and the site CLAIMED that I put a dent in the truck, but the helpful woman on the phone saw that the dent was already there in the picture so she issued a refund but I only received $300 so I'm out $9.80 for some reason AND I was never refunded for the mileage estimate that I was under. Just a horrible experience overall.
Paul M