I had some trouble checking in because I didn’t have the U-Haul app, and I would have liked to do it through a person. Instead I had to use the website on my phone, which just took a while.
Jean M
Customer Reviews for A1 Complete Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location itself was fine but the truck was given to me with less than a quarter tank of gas and I was charged almost $60 because I did not fill the tank despite me using very little gas.The U-Haul app also was not working properly. It did not save any of the required pictures of the equipment at check in and I was not able to complete the drop off portion either.
Sarah MGreat people. But the truck is older than I was comfortable with and should be discounted.
MICAH JProfessional and kindness so respectfully
Abderahim BThe supervisor was remarkably helpful, shop staff was aloof and not helpful
Dale JVery helpful very convenient very easy
Brian Sthe guys at the A1 were VERY helpful and understanding.
CHRISTINE FCustomer service was amazing Very friendly and professional team I really liked dealing with them All the best to everyone working there 🙂🙂
Lokmane RMake it clearer where UHaul workers were located and process for check-ins and check-outs.
Caleb CExcellent!
PAMELA JI hate giving bad reviews, and much of my criticism has nothing to do with the personnel at this location. Problem no. 1: I had assumed that this location would be a genuine U-Haul facility. It’s not. It’s a service garage that has no U-Haul signage of any kind. Took me 20 minutes to find it. Problem no. 2: A relatively minor gripe, but this vehicle had over 118,000 miles on the clock. Fortunately I wasn’t going very far or for very long, but this vehicle was long overdue for retirement. Problem no. 3: The bill was borderline fraudulent. Included was a $30 “service fee” for gas, and $37 for the gas itself, for a whopping $67, which was half of the total bill of $130. The person at the gas station was, once I pointed this out, very helpful, and suggested I put the gas in myself (three gallons for the 16 miles I had driven, which seemed a lot), and troubleshot my invoice to reduce it to a more sensible amount. Conclusion: it will be a VERY long time before I use H-Haul again.
David L