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Grace D
Customer Reviews for A1 Dollar Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keeping reservation details (like opting out of insurance) if the original pick up location was changed last minute due to U-Haul not being turned in from previous user. Reassigned location added the insurance without my knowledge.
Jorge Zbetter training on application. My experience was horrible. I spent in excess of 1 hour trying to get the truck. Finally had to get corporate assistance to handle rental. Received truck and left only having to return because the truck had been locked downand the agent never unlocked the combination so I could gain access to rear of truck. I ended us having to pay 2 individual workers for and hour plus having these delays plus $1.19 for eack mile. The truck drove like S__t, the transmission sounded as if it were going to drop. Horrible experience don't think I'll rent again.
Limuary JStop trying to charge an arm and a leg for using a truck for 24hrs. The truck used for 84 miles, took 3 trips back and forth from my old house to my new house basically was used a total of 10 hours and I got charged damn near $300. Ridiculous! I'll be going with someone else from now on.
yolanda dVivian was very kind and helpful.
Mary GVivian is absolutely an ANGEL! I mistakenly filled out the wrong return time & she handled everything gracefully with no extra charge. Very grateful for her understanding & kind heart! Will rent a truck from her again & recommend her location to all. She also has a very cute shop.
etenesh bVery professional I will definitely use this location to rent a U-Haul again. Thank you again
Jeffery SVivian was friendly, professional, and thorough. Thank you!
Yenixa RThe lady at the counter was friendly and very helpful. Thank you for your assistance.
ROYVAN BThis place was great. Easy and smooth rental process, no hassle and really friendly and helpful customer service.
Adrian DSo, it wasn't made clear that I needed to return this truck to a Dollar Store and not to a clear uHaul location. I participated in the loadshare program and had a great deal of difficulty with trying to return the trailer. Worst of all, the truck I was given had some sort of issue as it sounded like a jet plane taking off the entirety of the 5 day/2200 mile journey. It was SO loud that I couldn't hear my GPS, the radio, or my passenger talk. For the huge expense I incurred for renting this vehicle, the least I think I could expect is a well-running, reasonably quiet vehicle that didn't require almost a thousand dollars in gas to fuel. It was NOT a pleasant experience from beginning to end, to be honest.
JOSHUA AMy heartfelt thanks to Vivian for a job well done. U-Haul needs more associates Like Vivian. U-Haul's online website/services needs an upgrade.
Harry SVivian was great and knowledgeable. Would definitely recommend her and this location!
Jacqueline LShe was very helpful, stayed later to help us check in which was great since the link didnt work. I would definitely recommend. Thank you!
Ofir BVery helpful lady. The storefront is a dollar store, which is a bit offbeat. I prefer dedicated U-Haul facilities, but it was a good drop-off experience!
BRENT GVery nice and helpful service
CHRISTOPHER MVery friendly and spotless people work in A-Dollar store. Thank you!
STEPAN RApparently this was a new drop-off location. The area for drop-off was small but the owner of the store was extremely helpful and kind. The drop-off and exit walkthrough were conducted in a friendly and professional manner and my experience was good. It's a convenient location for various parts of Las Vegas and I would drop-off there again. This location also had much better drop-off hours (later) than most of the other locations offered in Las Vegas, which was very appealing to me.
James MFriendly and accommodating
Karl WGreat customer service!!!! 5/5 greetings from Texas!
Irvin SEverything was great, except it took nearly an hour to check the vehicle out. Way too complicated for the nice lady that help me. Then the costs were crazy expensive too... $19.95... ends up being $76!! Uhaul as a company has gone downhill and I will look at other competitors in the future.
Ross S