Customer Reviews for A1 Mini Storage of Rex

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A1 Mini Storage of Rex

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Irene H. on

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Secure the side mirror. It kept swinging while I was driving. Other than that it was great!

William C. on

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ANGELA B. on

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maurice j. on

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His customer service was horrible!! I was left outside a locked door until someone else pulled up and was let in. I was also advised that the 50.00 didn’t apply to me because I didn’t go to the other location first!

robin p. on

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Cheryl S. on

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Carla S. on

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No one was there to help me get the auto transport off my truck and it was 2:00pm. And no one to talk to about my refund.

robin p. on

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TABATHA Q. on

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kaniesha s. on

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Lykeisha D. on

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Burnice M. on

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Tiffany T. on

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It wasn’t clean and had ants throughout. However in their defense, the truck was in the back for maintenance and a flat tire.

terrance w. on

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angelina c. on

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I really appreciated the fact that I had been running late due to unexpected traffic and Jose was willing to wait until I got there so that I did not miss picking up the trunk I really sincerely appreciated that.

Kendrick R. on

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RAQUEL H. on

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Appreciated the response to last minute request of management.

mickey w. on

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There was good service for me. Thanks

Ellen I. on

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My experience was great.

lacoursha b. on

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Joe T. on

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the guy working the counter was very unprofessional, we had to wait for him to open the door and when he did he was disheveled and his pants were open. he was on his personal phone while trying to wait on us. very very unprofessional

Kimberly N. on

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Service was excellent and the associate was extra helpful and friendly. Made my experience so enjoyable.

James Terry P. on

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Front office personnel was very nice and efficient. Truck was ready on time and very clean.

ERIC C. on

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The U-Haul APP is TERRIBLE!!!!!! Did not work at al!!

Eugene S. on

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The trailer had a few issues that I did not notice until I used to it load a car onto. I was not charged for the pre-exhisting problems so I am not complaining. However, the woman that rented me the trailer was very friendly and quick, and it was nice to receive such efficient service when you are not expecting it. I would definitely return to that location in the future if I need to use U-Haul again.

Donald L. on

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I went to 4 u haul places before someone would take it..two places were not nice..1 place was nice but said they wouldn't take it..got to the 4th place the girl was real nice..real easy to reserve it and to rent it but a pain in the ass to get someone to take it...

shannon w. on

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Tori H. on

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Mishawntis C. on

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JOYCE M. on

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Sheneaka P. on

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3/27/18 @ 10am pick up, those at work on this date and time, were two AMAZING SOULS...Thank You

Kiara B. on

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Make sure the inside of the truck is clean for each customer. The alignment of the wheels are off! Almost made my boyfriend drive off the road!

Diana S. on

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Brandon S. on

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Great customer service

Chanel C. on

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Howard B. on

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Your voice recording of transaction for customers and employees is commendable highly recommend it and I was very satisfied with the service customer service at U-Haul thank you Dominic and thank you Jose Muniz!!

Vernell V. on

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the agent responsible was fast and reliable

thomas b. on

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Everything was ok as far as I observed.

Barry H. on

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Arrived at location 40 minutes before closing, no one was there to help. Called number on door. Was told someone would be there in 20 minutes. 40 minutes later someone came. Person acted as if I had inconvenienced him.

Sequoyah J. on

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Tracey F. on

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This is my 2nd experience with A-1 and I will be back again!!

Gwendolyn S. on

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Great Work Thanks.....

Gwendolyn S. on

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Great Service

William H. on

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Gentlemen at this location did not get out of his chair to check me in. Received a call from your office Monday 12 Feb. asking if I had turned the trailer in and where? Explained I turned it in Sat.10 Feb at Rex facility. Went back to Rex facility, after call, same man at counter, asked why I received call from you, no explanation, He asked if I wanted an receipt and he gave me one.

Lequita T. on

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Smooth transaction

Joshanda O. on

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Veronica J. on

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Mary W. on

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Alecia L. on

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Juquanda J. on

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KOSSI K. on

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TERRY L. on

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CHRISTINA H. on

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Great customer service!

QUINCY B. on

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Marilyn D R. on

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DARNELL G. on

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Got the vehicle on the highway at 4am. Once it got up to 70mph and the brakes were applied the truck squealing and shaking shaking. I dropped the speed to 60 then 55 in order for it not to shake.the ride should have been under 5hrs... It took 7 not happy with a new truck . And as a certified master auto technician I know that the truck needs front brakes and rotors. I feel the vehicle should have been checked. And I deserve a refund

Candice S. on

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Mr. Jose is great....

Evelyn V. on

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Robert B. on

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Kenneth H. on

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No one at the facility offered any help or instructions when returned the trailer. I called U-haul for instructions. This was during office hours.

Wendy R. on

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Great service.

CINDY S. on

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Check Tires on Trucks to make sure their is nothing wrong before renting trucks out.

Elizabeth R. on

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Benjamin O. on

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Continue to Be friendly

Toni M. on

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Very pleased with Jose! Great customer service!!

GLEN S. on

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RUDOLPH S. on

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I was dissatisfied with when I arrived there were no hand truck as I requested in the beginning on the truck had a ride to several different locations to find hand trucks and then I was charged additional cost because I use mileage that otherwise I wouldn't have had to use

George D. on

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The customer service at this location was impeccable. I was in and out in no time! The gentleman that helped me name was Jose, he was very knowledgeable and informative. I will definitely use this location again. Thanks again and keep up the good work!

Micshell W. on

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Post lunch hours.

Christina B. on

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Very friendly and respectful staff. Very easy easy to navigate gate for access to storage unit. I enjoyed my experience here.

Janine L. on

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Check the wheel alignments before you send them out I was afraid on the freeway to Georgia.

Melanie B. on

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The service was top notch. There was no wait. The customer service rep was professional and polite.

Joy O. on

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I was quoted one price online but was given another price at the facility that was higher. I never moved in and chose another location instead.

Shironda W. on

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Great service!

Mitchell J. on

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CHARLOTTE S. on

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I kept calling.they said they would call me back I went to office a sign on door closed at 2pm.left many message haven`t rec a call back yet Bad customer service.

Lynn N. on

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I was told i would not be billed the 695. Just 36 until august other than tha t i am pleased i only have one thing one unit at 36 no other fees or rentals

LESLIE C. on

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I am actually going to cancel the reservation as I am not certain I will need the storage at this time. I may need a small unit but won`t know until a later date. but I will be back! :

Willie S. on

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Everything went smoothly. I understand everything.

Sharon F. on

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Dion was excellent in assisting with the truck rental and storage unit! I got A-1 assistance from him!

Byanka T. on

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It was fairly clean however, I expected there to be climate controlled units available. There were none. In addition, seconds prior to load in, the clerk had to sweep out the unit and spray bug spray.

Bevelyn P. on

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Not open on Sunday.:- I needed to unload and had to wait until the next day.

Autumn M. on

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Good location, and the guy who help me was excellent, friendly and all about his customers.