Customer Reviews for A1 Mini Storage of Rex

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A1 Mini Storage of Rex

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michael C.
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I had an issue with the pick up date which was my error. When I called the location I spoke with Angelica. She made sure that my issue was resolved in a seamless and professional manner. Angelica was wonderful in assisting me and was extremely helpful when I arrived to pick up the equipment. Thank you Angelica and thank you U-Haul!

Dennis J.
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Customer did not leave a comment.

don E.
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Antoine F.
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My experience was good. Staff was very helpful.

Lawrence G.
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They charged me for the gas that wasn't in there, when I got it the fuel level was o. empty so I had to put gas across from the location. No breaks I almost had an accident.

Dana G.
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Great customer service. Very helpful and friendly.

Kayla A.
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Customer did not leave a comment.

Idra P.
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BRIDGETT S.
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Emory M.
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bridget S.
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Karl S.
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Tasha W.
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JERMAINE A.
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Joshua D.
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Over charged but wasn't offered any help.

Janetta E.
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Have everything we pay for ready with the uhaul as promised. Upgrade your uhauls, I had to drive with the driver seat window down to push the driver side rear mirror up from facing the ground! Make it clear how much additional the gas will be if not returned where it was when picked up.

Timothy U.
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frederick M.
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Drakeo S.
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Nothing the whole visit was great.

Julia A.
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Darrell E.
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dnisa J.
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Excellent customer service. The young lady helped me with everything and I was so grateful!

everton A.
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nakia W.
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This location had excellent customer service, easy and fast process, very helpful. There is nothing that needs to be changed. Thank You!

ANDREKA W.
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SARAH W.
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Shiketa O.
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The lady was very kind and professional

Lillian L.
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Customer did not leave a comment.

RICKY J.
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Online check in can be better

Tedarius H.
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They over charged me for mileage. I only used about 10% of what the quoted me, and they refused to give me a refund. I thinking Pensky next time I need to move anything.

Kelsey M.
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There nothing you need to improve service was perfect thanks again.

Rozeta J.
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I loved the customer service representative she was sooo polite, we need people like her so we can come back every time.

Antoine F.
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Fast and easy pick up

Wardell H.
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Customer did not leave a comment.

Olivia C.
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Rachel B.
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I received excellent service from the location. My only complaint was that the truck was not in good driving condition as I have experienced in the past with Uhaul. My next complaint and I really hope someone is listening.... I called the 1-800 number because there was a light on on the dashboard. The agent was super rude. I was so appalled that he would speak to a customer that way when they were simply seeking help. I've done business with Uhaul for a long time and those experiences are the reason l used Uhaul on this occasion. However the service l got was less the par. You guys should really look into better customer care training. I am aware that I used a franchise location this time but the customer service agent was a Uhaul employee and he made this experience horrible for me.

Idara P.
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David W.
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Cory M.
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Tye was a great help. She went above and beyond. Great customer service. Thank you for all your help.

Steven B.
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diane R.
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Edwin P.
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Good....

Jeffrey M.
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Dywayne S.
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Wayne S.
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Tracey F.
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Truck was dirty and muddy, it had cigarette ashes on the ashtray, leftover candy wrappers and objects in the rear as well as the front cabin. Keys weren't left where they were suppose to be causing us to wait 1 hour for someone to bring the key, come to find out the person just passed us as they went out to walk their 2 big Pitt bulls, all while we were in our car waiting for someone to answer the phone and bring the key. They never left the key in the provided outdoor lockbox!!! It was 32 degrees outside during all this

jocelyn P.
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Nothing

christina A.
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Have used this location multiple times for business needs. Customer service is always excellent and friendly.

Micheal C.
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Customer did not leave a comment.

gloria J.
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Have more trucks available.

Wasiu A.
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She is good.

Angela M.
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They were very polite and I would Go Back

leila B.
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Everything was great and I will reccomend to friends and family.

Althea D.
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Customer did not leave a comment.

Raymond R.
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Nothing

Lenox T.
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Customer did not leave a comment.

Derrick G.
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Was hesitant about going to this location because last time I tried to rent a truck here the guy was very dry amd rude. This time a nice lady assist me and helped me out 100%. Was because of her I decided to rent from here.

Sharon M.
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Customer did not leave a comment.

Catherine H.
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Excellent customer service. I used the 24/7 service but had issues with the initial check in and the return. I was able to get assistance online for the check in, but the attendant came out and offered assistance when I was unable to complete my return. She noted the system was down and reached out to assist. Unusually and pleasantly responsive. Thank you!

Jeffrey C.
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Robert S.
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Keshia T.
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jazmine R.
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I had the best experience

teonardo S.
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CYNTHIA L.
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retha T.
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The clerk was extremely nice and professional

Nicholas S.
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Customer did not leave a comment.

Candace B. | Reservation |
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There was a slow start getting checked and going to the unit, overall it was good customer service.

Regana H.
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Customer did not leave a comment.

Carlesha W.
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Glenda D.
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Lamont F.
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GREAT!!!!!!!!!!!!!!Customer Service

Keenan W.
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Keep up good work!

Marilyn H.
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Customer did not leave a comment.

Lakesha C.
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Dejhon B.
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MITCHELL G.
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Rarshal T.
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Harold B.
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Meikoe W.
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No one was at the establishment and I had to call customer service to figure out where to leave the keys.

Stanley B.
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Great store and the rep was really helpfull in going over my contract.

MICHAEL S.
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Customer did not leave a comment.

duong N.
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EUGENE S.
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I have rented from here twice. Both times I was able to get in and out, with excellent customer service from the woman that works the desk.

PETRENA J.
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The vehicle that i was given floor seems to have been painted recently. The paint scent was very high and the paint was not dried. It came off on my some of my items. I was highly disappointed with this rental.

Daniel A.
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The price was unbeatable.

Adeleke H.
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Great Customer Service

jose C.
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Customer did not leave a comment.

Jesse E.
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The staff was very friendly

ALPHSON C.
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JASMINE D.
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Samuel H.
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Dorothy S.
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Ashes inside the truck was disgusting

Latisha W.
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Customer did not leave a comment.

Brianna H.
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The guy who works there is rude and has his dog all over the place while trying to conduct business. He contradicts what is said by Uhaul corporate. I was supposed to have 15 miles comped on my reservation due to the inconvenience of uhaul switch my pick up and drop off location which never was applied. Seems as if Corporate says anything to get you off the phone. Also the mileage and gas was incorrect when we picked up and he did not give us an updated form just said it was okay and to go ahead. He also didn't check when we returned theny receipt emailed and its more miles than we did and we also did not have our 15 miles promised comp we were actually charged more upon return for incorrect mileage. Look like I probably shouldn't have cancelled my Budget rental just for me to receive customer service this poor. The truck also drove very poorly and needs an alignment, so no we didn't feel "lucky" to have this truck as the gentleman that worked there so rudely put it.

bernard B.
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Ensure the Business is open for business when it should be. Make sure vehicle is clean.

JAZZMIN D.
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Customer did not leave a comment.

donald O.
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they needed to pressure wash truck

Ronnie A.
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Great location and customer service. The 17 foot truck was not clean (cab or bed) and it sputtered and hesitated a lot.

Harold O.
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Customer did not leave a comment.

Anthony T.
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Customer did not leave a comment.

PAULETTE N. | Overall Experience |
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thank you for being there when needed.

TISHA M. | Overall Experience |
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we moved out on 11/29/18

No reviews have been submitted for this location.

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