Customer did not leave a comment.Bernard C.
Customer Reviews for A1 Mini Storage of Rex
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Daryl lee D.
Customer did not leave a comment.Kenneth P.
Customer did not leave a comment.SHEMIKA T.
Great job!ALISON D.
Customer did not leave a comment.Raymond K.
Lubricants needed on tire strap ratchets and running lamp out.DOUGLAS J.
Customer did not leave a comment.Desiree M.
Customer did not leave a comment.DOMONIQUE B.
Customer did not leave a comment.SHAUN W.
Customer did not leave a comment.ASHLEY C.
Customer did not leave a comment.BRENDA C.
Remain consistent and continue to communicate well.ERIC F.
Vehicle needs to be washed and cleaned out for the next customerMarie H.
Opening time, the representative was helpful.Robert S.
There should be better notification if a mobile pick up has to change. I had a reservation for 7:00 am and it was not ready. I had to wait until 9:00 am for someone to arrive. Afterwards, the key was the incorrect key in the key box. This threw off my whole schedule and I ended up losing money. I was not pleased with this situation at all.Kassidy M.
Check the vehicles, do not give away vehicles that have been reservedLonnie B.
Everything was great I got in got out brought the truck back with no problemsZORANDE D.
Good experience, would have been better if the equipment was where I reserved it from.ADEN B.
The truck smelled old and needs some air freshener.CHANEL J.
Customer did not leave a comment.Cleon A.
Customer did not leave a comment.SONYA H.
Customer did not leave a comment.SHAINA G.
Wasn't told about check in afterhours. So after dropping key in dropbox wasn't able to finish check in...kenneth G.
Customer did not leave a comment.NANCY O.
Customer did not leave a comment.Diane M.
polite and courteous. observed covid 19 guidelines, helpful and knowledgeable.ALI S.
Customer did not leave a comment.ROBERT O.
Customer did not leave a comment.raymon B.
Seriously, the manager and her team at A 1 Mini Storage Rex continue to provide outstanding truck rental customer service! Moving (already stressful and overwhelming) was again put at ease by their attention to details (equipment I needed was in great condition and all there, willingness to answer questions and concerns/clarifying procedures throughout the rental process, provided additional available options) in a professional, pleasant, and personable manner. All truck rental locations should follow their lead!Bryant T.
Continue having professional, friendly, and attentive, team members like the on-site manager at A 1 Mini Storage of Rex.Bryant T.
Customer did not leave a comment.Alex R.
Nothing. Rep was great!!!John S.
I waited about 30 minutes for the Rental Person to arrive. I had requested 2 dozen furniture blankets, none were available. I had to travel 20 miles to another full service Uhaul location to get pads losing additional time. Truck was dirty inside, had to stop at Walmart to get window cleaner and towels to be able to see our of windshield clearly, there was rain/snow part of the way back, windshield wipers were in dire need of replacement, streaking and not keeping the windshield clear, a real safety hazard!James S.
Rep was very patient and understanding. Customer service was excellent!SHIRONDA W.
Customer did not leave a comment.JAMES C.
I had an issue with the pick up date which was my error. When I called the location I spoke with Angelica. She made sure that my issue was resolved in a seamless and professional manner. Angelica was wonderful in assisting me and was extremely helpful when I arrived to pick up the equipment. Thank you Angelica and thank you U-Haul!michael C.
Customer did not leave a comment.Dennis J.
Customer did not leave a comment.don E.
My experience was good. Staff was very helpful.Antoine F.
They charged me for the gas that wasn't in there, when I got it the fuel level was o. empty so I had to put gas across from the location. No breaks I almost had an accident.Lawrence G.
Great customer service. Very helpful and friendly.Dana G.
Customer did not leave a comment.Kayla A.
Customer did not leave a comment.Idra P.
Customer did not leave a comment.BRIDGETT S.
Customer did not leave a comment.Emory M.
Customer did not leave a comment.bridget S.
Customer did not leave a comment.Karl S.
Customer did not leave a comment.Tasha W.
Customer did not leave a comment.JERMAINE A.
Over charged but wasn't offered any help.Joshua D.
Have everything we pay for ready with the uhaul as promised. Upgrade your uhauls, I had to drive with the driver seat window down to push the driver side rear mirror up from facing the ground! Make it clear how much additional the gas will be if not returned where it was when picked up.Janetta E.
Customer did not leave a comment.Timothy U.
Customer did not leave a comment.frederick M.
Nothing the whole visit was great.Drakeo S.
Customer did not leave a comment.Julia A.
Customer did not leave a comment.Darrell E.
Excellent customer service. The young lady helped me with everything and I was so grateful!dnisa J.
Customer did not leave a comment.everton A.
This location had excellent customer service, easy and fast process, very helpful. There is nothing that needs to be changed. Thank You!nakia W.
Customer did not leave a comment.ANDREKA W.
Customer did not leave a comment.SARAH W.
The lady was very kind and professionalShiketa O.
Customer did not leave a comment.Lillian L.
Online check in can be betterRICKY J.
They over charged me for mileage. I only used about 10% of what the quoted me, and they refused to give me a refund. I thinking Pensky next time I need to move anything.Tedarius H.
There nothing you need to improve service was perfect thanks again.Kelsey M.
I loved the customer service representative she was sooo polite, we need people like her so we can come back every time.Rozeta J.
Fast and easy pick upAntoine F.
Customer did not leave a comment.Wardell H.
Customer did not leave a comment.Olivia C.
I received excellent service from the location. My only complaint was that the truck was not in good driving condition as I have experienced in the past with Uhaul. My next complaint and I really hope someone is listening.... I called the 1-800 number because there was a light on on the dashboard. The agent was super rude. I was so appalled that he would speak to a customer that way when they were simply seeking help. I've done business with Uhaul for a long time and those experiences are the reason l used Uhaul on this occasion. However the service l got was less the par. You guys should really look into better customer care training. I am aware that I used a franchise location this time but the customer service agent was a Uhaul employee and he made this experience horrible for me.Rachel B.
Customer did not leave a comment.Idara P.
Customer did not leave a comment.David W.
Tye was a great help. She went above and beyond. Great customer service. Thank you for all your help.Cory M.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.diane R.
Customer did not leave a comment.Jeffrey M.
Customer did not leave a comment.Dywayne S.
Customer did not leave a comment.Wayne S.
Truck was dirty and muddy, it had cigarette ashes on the ashtray, leftover candy wrappers and objects in the rear as well as the front cabin. Keys weren't left where they were suppose to be causing us to wait 1 hour for someone to bring the key, come to find out the person just passed us as they went out to walk their 2 big Pitt bulls, all while we were in our car waiting for someone to answer the phone and bring the key. They never left the key in the provided outdoor lockbox!!! It was 32 degrees outside during all thisTracey F.
Have used this location multiple times for business needs. Customer service is always excellent and friendly.christina A.
Customer did not leave a comment.Micheal C.
Have more trucks available.gloria J.
She is good.Wasiu A.
They were very polite and I would Go BackAngela M.
Everything was great and I will reccomend to friends and family.leila B.
Customer did not leave a comment.Althea D.
Customer did not leave a comment.Lenox T.
Was hesitant about going to this location because last time I tried to rent a truck here the guy was very dry amd rude. This time a nice lady assist me and helped me out 100%. Was because of her I decided to rent from here.Derrick G.
Customer did not leave a comment.Sharon M.
Excellent customer service. I used the 24/7 service but had issues with the initial check in and the return. I was able to get assistance online for the check in, but the attendant came out and offered assistance when I was unable to complete my return. She noted the system was down and reached out to assist. Unusually and pleasantly responsive. Thank you!Catherine H.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Keshia T.
I had the best experiencejazmine R.