Stolen money
Alicia s
Customer Reviews for A1 Mini Storage of Rex
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck smelled like mildew. Also the truck shake very bad when driving on the interstate, bad windshield wipers that need to be changed. Also I was charged a whole extra day for 1 and a half hours for after my drop off time which I informed the lady at the front office that it was raining could barely see due to the windshield wipers and the rain and would not accommodate
Andrea MThe price is a bit higher than expected for 3 hours use
Garry SI waited 4 hours for the truck, didn't get a call back from the place I rented from to say that the system was up and running since it was down when I went there to get the truck. I was not offered anything for the inconvenience, I really feel like a good amount should have been taken off my bill because I had to jump through hoops that day. I went to another location, no help. When I did get a call from CS, she advised to go back up the road as opposed to the original place, glad I did both because I ended up getting the truck from the original location I rented from. It pushed my plans behind.
Sanite CThe truck was a line above E when I got it so that’s how I brought it back and I was still charged for gas $30. I called complained no response back from management.
Casheena TPlease make sure gas is accurate on computer as well as the truck is was not . I always take a picture to show
PATRICIA HI was charged 1 week later after returning my rental. Besides that, the location itself is great.
Gabriel JN/A
Goldton Midid fill up the gas tank to full before i return the truck , now i am get a request for $60 to fill up the truck , this not my first time renting a truck i do it offend and i do what's required to returning the truck clean and fillit up
Brian BNothing. Everything went great and the person that helped me awesome she made sure that I had everything I needed.
Wanda GThe reservation was last minute due to an issue at another location, the attendant was helpful and went above to compensate for the previous inconvenience. The process was quick, the attendant walked to look at the truck with me and the equipment and truck were both in great condition.
Kimberly IVery helpful.
John MThe telephone number I got for this place was not the right number. The phone just rang rang rang, and the price for the truck was overly pricey never going back to U-Haul again too expensive
Jackie TTruck needed some minor maintenance
Frederica CThe storage need to more insulated with AC
Marcia EThe after hours drop off was so convenient.
ReGina Ppoor customer service and was charge the save move charge when I declined that coverage
LaWanda MGreat customer service
Wilbur HExtended wait times bad customer service
Deji rI could not finish my move because I was having issues with truck the check engine light came on. And it seem like the truck was struggling to drive so had to return earlier than I expected
Tammy PThe signage for parking returned trucks was incorrect and the personnel wanted the truck and trailer left in two different areas of the front lot. However, the signage pointed to the back and there was little to maneuver to turn around. I had to leave the truck in the middle of the back lot for personnel to drive to the appropriate areas.
Jacquelyn AWhen returning the truck - the U-Haul app did not pick up my location and I was unable to check in via mobile device. This is not an issue for the location but an issue with the app itself. Even when I allowed my location for the app, I was unable to check the truck in.
Donna Bno improvement need it.. just keep your A+
Ciro DN/A
Terry WThe self service function is not good. Couldn’t upload pictures
Michael GNo need everyone was nice and friendly
EVELYN HHelpful
randy kVery professional
Deborah JMay sure info from main transfers to the branches.
Wayne HI would not recommend Uhaul to no one, I reserved my rental 2months in advance. You guys changed my location. I called to confirm the location and they said they wouldn’t be able to see my reservation until the day of pickup. I called several times to confirm my rental and was told it will be available the day of my reservation. The day of my reservation I received a call stating my Uhaul will not be available until 5:30pm my event time was 5pm. You guys sent me to another location and when I got to the new location they said they didn’t have any UHAUL trucks. I was on the phone forever trying to get help. Finally, the lady found a truck at the mini storage location. The rep at the mini storage was very nice & helpful but Uhaul sucks. I returned my truck to the location it said on the website which was the wrong location. I called customer service and Teresa was very rude and nasty. She kept saying the return location is on my contract which it was not… it only showed that I picked it up there. I based the return on what you guys had on my account. I ended up being late because of that and you guys charged me $27 . I hate Uhaul and will be use you guys again. I will never recommend you guys to anyone. This has been the worst experience ever. The lady (not Teresa) claim she was going to give me a $50 reservation credit and of course I didn’t get it.
Stacy OThe team member was professional and polite gave us the information we needed provide us with insurance and contract for vehicle. We got the vehicle got our job done and returned it by 1:30 pm at convenience of key drop. The contract was adjusted for the fewer miles we drove and a final receipt was emailed to Me thanks for a pleasant no hassle experience
DONALD LI do believe they may need to work on their customer service. I dropped off vehicle and trailer. But I was also told I have to park trailer in its proper parking spot and the vehicle as well. And if I couldn’t do that then I had to go to another location. Very poor service. I should been able to drop off and not have to do that.
Jose YArrived to someone's residence..very dark and uninviting feeling..other uhaul trailer and a truck was on-site so I figured I was in the right drop location...a female begins yelling down from the patio to separate trailer and truck..I told her I didn't put it together and wasn't sure how to separate the unit..she said if I couldn't I'd have to drop it at a different location and went inside..10 minutes later a guy showed up and helped me..apparently he lived there too and said she knew exactly how to break down the unit, he works for her.
Tanea CMileage and gas was listed wrong on paper work, key to truck wasn’t available per mobile instructions. No one was available in the office to assist which caused me to have to push back my reservation and delayed my move, this was the worst experience ever, I will say the uhaul manger did help as much as possible.
LaVisa JGive someone a truck that doesn’t have mechanical issues try to help the customer just don’t make a sell and try to get ppl out of the door care about they’re travel do your best to make sure it’s not the company or your fault we don’t make it safe and sound.
cortney hToo expensive and the person at the pick up place had no idea how to do the transaction.
Charity YNothing. I had a great experience. The representative was very helpful and knowledgeable. Best experience I’ve using a U-Haul hands down.
Brian HWasn’t pleased with the uhaul I received this weekend. This location is usually great, but this time, the back of the uhaul was torn up, there was an old tire and jack still in the back, and the service and tire pressure lights were on! I had to sweep out the uhaul before I could place my belongings!
BREANNA WThe online check in wasn't working well for us. We kept getting referred back to it. Finally someone came out and helped us. This online thing is a huge inconvenience and Uhaul makes it much harder them before
Christopher WThey tried to bill me twice and tried to say I did not put enough gas back in the truck.
Terry RWhere is my receipt What was I charged again for? This truck ate up gas and cost me $180 . i want an explation
Shameeka DThe young lady at the site was very helpful and gave me great confidence that I too can drive this 26ft if I know how to drive a car and I did just that. Thank you
phyllis snothing
Morgan OClean the trucks. When I picked up the truck it was on E with the has light on. I inside was filthy. The transmission is going out, the truck stayed in the same gear the whole time. I was a nervous wreck on the road thinking that the truck would turn off. This was absolutely unexceptionable and I will never rent from this location again
Monica SOutstanding customer service!!! Very knowledgeable and helpful!!! The lady who help me was attentive to my needs of what I was trying to do and move with great urgency. Will definitely use them on my next move soon!!! A-1 service!!!!
KEITH WStaff provided excellent customer service.
alecia cEverything was great!
Alicia MBetter way to pick up... took me more then an hour to complete my order due to self check out ..phone check-out malfunction dear thank you for your time
Khadir HNothing.
MICHAEL MThe staff was very friendly and helpful, but the truck was dirty and the engine sounded bad.
Aaron BThe lady at the desk was very helpful and very patient. Very pleasant indeed. My pickup was worry-free, and drop off outside of business hours using the app was really easy. I always use UHaul, and will use again.
DIONE NThe lady inside helped out a lot even with it being a mobile pickup and drop-off. She went out her way to make sure everything was OK from truck to lockbox
Eric WGreat job!
ALISON DNone
Connie SLubricants needed on tire strap ratchets and running lamp out.
DOUGLAS J