I thought it was great but I needed a unit for my bike and they only had the next size up. So, price was the factor at the expense of the larger unit. Otherwise I liked the facility and the employee who was awesome.JAMES G. | Overall Experience
Customer Reviews for A1 Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service! When out of their way too help me! Highly recommend!Bobby B. | Overall Experience
Garrett was very nice and helpful. I would definitely recommend for uhaul or storage needs.LAURA C.
Customer did not leave a comment.Boaz D.
The owner was so helpful. I was missing a part for my trailer hitch and he let me borrow the part I needed. Amazing service and will return when I need a trailer again!Laura C.
Helpful staff at this location. Perfect customer service skills. Wonderful experience!!Roberta J.
Ratchet straps were rusted.Joshua C.
We've always used Uhaul for our military moves and there have been MANY. The customer service was second to none - personable, professional, and provided us with the best experience we've had with Uhaul to date.Kathryn H.
Customer did not leave a comment.Jeff D.
Gary is awesomeCRISTOPHER C.
Everything was perfect. He was very helpful fast and friendly. I will definitely go back to this location for all my moving needs.Christopher T.
Customer did not leave a comment.Thomas D.
Customer did not leave a comment.KENNETH L.
I had to help the employee move a car tow dolly because there wasn't space for my drop off ready. Also, I was about an hour and half late turning in the truck. The employee told me don't worry about it. That he would take care of it. When he finalized the return he told me I wouldn't be charged for another day, but I was.Jonathon R.
Customer did not leave a comment.Victor P.
Best experience I've had with U-Haul and in general with a small business. Gary was amazing and so helpful!Janet G.
Customer did not leave a comment.Jemaane F.
The store was closed when I returned my trailer. But I called the manager and he was very accommodating. He came back to the store so that I could off load my trailer. We worked as a team. He was great!Rhonda W.
the attendant was awesome. Very nice. Very much recommendMichael S.
Nothing could be improved. Everything was perfect. Gary even called me when I was running a few minutes late for pickup, to see if I was okay or if the rental needed to be changed any.Thomas S.
Gary was amazing and very helpful and accommodating! Very welcoming and friendly! If I am ever in need Of a uhaul when I'm back in the city, will definitely be picking up here.Caitlin D.
Great guy. Very friendly and knowledgeable about his equipment.Henry L.
Gary was absolutely wonderful and very helpful!! Definitely recommend this place as a choice when you think of storage and moving! :)Kendall E.
Nothing. Quick, friendly service; easy ingress/egress from facility; i was having trouble finding a ball mount with proper drop and staff was willing to be flexible with hours to take care of me.Sean L.
Gary was extremely professional, courteous and helpful in renting me a trailer. Very customer oriented. I've decided to continue to utilize this facility in the future. Even though there are at least 2 different locations closer.Daniel B.
Great location and very easy to work with.JAMES M.
Customer did not leave a comment.TERI O.
Customer did not leave a comment.April C.
Nothing personal against the receiving location but the fact is I will jot recommend Uhaul to anyone ever again. This has been by far the worst experience I have ever had with Uhaul. It started poorly because the location where we were supposed to pick up was closed when we arrived to pick up our truck at 10 am (our reserved time) the guy was 30 minutes late and had a line of people in front of us. So after an hour late we got our truck anf this delayed our day by an hour and a half because the location was 30 minutes from our house. Then when I tried to call uhaul and say I didn't want to pay for the hour that I didn't get the truck the girl was rude, and she told me "we don't refu d for late pick-ups" then I explained for a second time that we weren't late, the shop owner was and then she connected me to a different t department who only had a 50 dollar credit to offer. Then upon returning our truck after extending for one day, someone messed up and entered the wrong truck information in another state (VA) when we were returning it in TN, which in doing so, said we returned our truck to the wrong location at 2000+ over our allowed milage. So when we tried to return our truck they couldn't provide us with a receipt showing we returned the truck, which my husband needs because he is military. Then on top of that, the location that returned another truck under our information rented the truck back out under our name and using our credit card. They charged us for the rental and the over milage of 2000+ miles. Maxing out my credit card and forcing me to report fraudulent activity and having to cancel/replace the card. Now, I cannot still get a receipt proving I turned in the truck. And all I have gotten is a "sorry" but sorry doesn't fix something that has nothing to do with us. This is 100% uhauls fault. Not only has this messed up our claim with the military but someone was also able to use our credit card information on file and rent a truck in our name. Does your company not believe in checking driver's licenses when renting equipment. Also, the moving website you partner with, the movers didn't show up and tricked us into giving them the payment code. I had to file a police report because I paid 180.00 for a service I never received and there has been no resolution there either. Either way, if someone can enter one wrong number in the wrong state and completely monkey wrench your whole system then thanks but no thanks. I will never give you any business ever again! And we used you for 6 military moves so far...but never, ever again. And I sure will be telling this to every person who is PCSing that I know. Because NO one should have to go through this nonsense. And this wasn't the only truck I rented. I had two trucks and the other one had issues too upon return. I was owed a refund, which I eventually got but not before jumping through a ton of hoops and making countless phone calls. And I suggest working with your customer service reps onColin H.
Customer did not leave a comment.Kellie P.
Customer did not leave a comment.rob H.
Customer did not leave a comment.Trevor S.
Customer did not leave a comment.thomas H.
Customer did not leave a comment.Alec R.
Quick and easy return.KELLINA H.
Customer did not leave a comment.Don D.
Customer did not leave a comment.Yanique G.
Customer did not leave a comment.Leanna K.
Somehow, I was charged for turning my trailer in at 2701 N. Reynolds Road, Toledo OH. Instead, I get a final receipt saying I turned in the trailer to somewhere in Florida and two days late. I can only assume the originator made a mistake. Why am I paying for it. Call me at 7572685172 asap!Douglas S.
Customer did not leave a comment.gabriel S.
The staff members were extremely helpful, and the moving van worked fine. I would definitely rent from them again.William M.
Customer did not leave a comment.Alan Y.
Customer did not leave a comment.Gary A.
Nice Place, but needs more space to move around. Very crowded both driving in and driving around inside. Otherwise nice.Scott S.
Customer did not leave a comment.William R.
Customer did not leave a comment.CHRIS B.
would have been nice to have a person on site to help back in tow dolly when parking as is just parked as best I could with limited vision on my ownOrval C.
Customer service was amazing.ROBERT R.
The owner Terri has been a great help with my move from start to end. From South Carolina to Tennessee she has helped the whole time.NORMA Z.
Customer did not leave a comment.basile G.
I thought by giving my credit card number that I was guarratying my regardless if I was late picking it up.Belinda P.
A very huge thanks to the folks at this location. They had everything ready to roll for me and they sell all the moving stuff I forgot to get right in the lobby! A1 is and has always been my #1 go to for all my moving and storage needs. I rated only 5 stars because there was no option for 10!CHRIS B.
Customer did not leave a comment.Jordan T.
The reservation was made, but not available for viewing or move in due to noone on site that day. Upon calling the lady states that she was at storage area in another city that day.BILLIE S. | Reservation
Customer did not leave a comment.Sidney B.
Customer did not leave a comment.Heather E.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.NICOLE K.
Customer did not leave a comment.JOSEPH C.
Great customer service. Very nice.TY S.
Nothing, excellent service and friendly staff.Larry J.
Customer did not leave a comment.Dennis S.
GREATJESSICA G. | Overall Experience
Customer did not leave a comment.Siohvon G.
The ladies up front are super awesome and very. Sweet! They even stayed a little late so I could move my stuff in!!thank you so muchADAM P. | Overall Experience
Great service!TIFFANY J. | Overall Experience
The staff could NOT have been more helpful and accommodating...!!!PATRICK R. | Overall Experience
Staff is extremely friendly and personable. The 24/7 access to the facility is awesome.JOE V. | Overall Experience
Customer did not leave a comment.Setanyette G.
Cab of the truck was filthy. Covered in cat hair. Gas was listed as full when it was only a half a tank. Had to go back to get corrected.Mark G.
Customer did not leave a comment.Lawrence J.
Customer did not leave a comment.Andrew Z.
Customer did not leave a comment.Amanda B.
Great and fast serviceJohn K.
Customer did not leave a comment.Gracie K.
The girls were very nice and helpful.Kimberly K.
The employee Teri was very friendly and helped me out an way she could.DANIEL L.
Customer did not leave a comment.Lona L.
Very friendly.AARON H.
Super friendly and helpfulTRAVIS R.
Cleanest and friendliest Uhaul I have ever been in!Jake C.
Customer did not leave a comment.David B.
Customer did not leave a comment.Michael M.
Nothing. These ladies were awesome. I would highly recommend uhaul rental through them. Very impressiveDUSTY S.
Customer did not leave a comment.TAA A.
This place was so good I rented a pull behind trailer from them for 5 days after the uhaul and a storage unit. I would highly recommended this place to anyone.DUSTY S.
After hours, she was very nice and helpful.Christopher P.
Customer did not leave a comment.Lee Q.
Very nice lady and very helpful. Would recommend.RICKY H.
The owners were the best! I've rented at this location 2 times. I would recommend them in a heart bear. It is so hard to find good customer service anymore. But these owners really to provide great service.MELBA S.
Customer did not leave a comment.William M.
The Ladies were great! I really appreciate the experience interacting with them on this rental, and look forward to engaging them again.dwayne M.
Great customer service.Kyle M.
Customer did not leave a comment.Jeff N.
Customer did not leave a comment.Susan G.
The entire experience was great. Friendly staff, clean storage units. Very happy.CHRISTINE R.
Customer did not leave a comment.Ashley M.