Customer Reviews for A1 Rent All Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A1 Rent All Inc

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Russ G. on

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The trailer I rented was extremely dirty and when I returned it I was charged for the cleaning. This is not acceptable and I would like a call to be credited for my cleaning fee!

Ken L. on

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They did a good job

Jay A. on

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PHIL W. on

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So much air coming in around the doors you couldn't even talk with the other passenger while on the Highway. Other than that it was fine.

Kimberly J. on

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A1 is always helpful! We've rented here before and have never had an issue.

Dennis D. on

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Lisa P. on

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JIM AND TERRI C. on

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the address was a little confusing, the maps location says that its 72 10th st. and the convermation text said 68 10th st. Also when I called and made the reservation I told them I wanted to drop it off at the Portage U haul and they sent the drop off information and it said to drop off at Plainwell.

Jamie D. on

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I only thing I didn't like was the floor was dirty it had some sort of rust or something on the floor and it got all over my brand new couch and bed the good thing is I was able to scrub it off

BILL D. on

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Steve C. on

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Stuart F. on

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very nice guy

MATT Q. on

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Excellent customer service. Aaron went out and physically went over all aspects of the trailer, and went above and beyond, offering to help hook up the trailer and safety chains, even though he was well dressed in very nice clothing. 5 stars.

Taylor L. on

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The guy who checked me out was friendly, helpful, and professional! It’s got that locally-owned feel.

MATT Q. on

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The manager aaron was very courteous

bill f. on

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Patricia B. on

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mark k. on

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Ken P. on

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Final rental costs (when obtaining vehicle) was not the same as originally previewed on line when reserving equipment. I had the impression that U-Haul was attempting to nickel and dime every possible fee or charge possible.

Brandy A. on

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Service was prompt and courteous. Would not change a thing.

DESMOND H. on

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Aaron was super helpful. Great experience.

Dave V. on

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Second time renting from this location. Both times very professional, good equipment. I’m new to the area but I see me using A1 Rental every time I need something. Thanks

Dave V. on

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I’m new to the area, I’m impressed with how easy this location is to work with. I will recommend and use this location again.

Timothy M. on

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Sharon L. on

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kevin d. on

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make sure you open on time.

Bob Z. on

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I reserved a ST trailer from Kalamazoo location which is a full service store, great people, got a call 1 day before scheduled pik up telling me there was no st in kazoo, closest 4x8 in plainwell, i didnt want a 4x8, so went and got it, then I see the same size trailer in Augusta mi much closer to my home, so no I think this sucks! I didnt get the trailer I reserved and wanted then I had to go out of my way for a trailer I didnt want

Timothy D. on

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Jody N. on

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Christine C. on

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I had to drive an extra 20 minutes to pick up the truck. Original place was Kalamazoo MI. Then I get charged an extra $7 because I was over on mileage.

STEVE H. on

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DIANA C. on

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DONNA M. on

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Steve G. on

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We dropped off on a Sunday, no one was there.

Tony D. on

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Excellent service!

JUSTIN R. on

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Good selection of units in various sizes and competitive prices.

RON M. on

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GAERT B. on

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Andrew A. on

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Walls had black mold growing on them. Floor was covered in oil dry We had to find a different storage facility.

GAERT B. on

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GAERT B. on

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Paul C. on

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dan s. on

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Corrinne m. on

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A-1 was completely awesome to work with. They had the rental ready, clean & communicated everything clear & easy. 5stars!!! Thank you.

PEGGY L. on

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Be more on honest and polite to the customer.

james m. on

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Michelle H. on

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The staff was very helpful and also offered to get other uboxes if I needed one.

Hugo Y. on

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ANTHONY M. on

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Ted L. on

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The trailer was very clean and in good condition and most importantly easy to use. The check in process was a little slow due to some system issues, but other than that, went well. Thanks for making super great equipment available to our family!

Kimberly P. on

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I paid close to $1000, the gentleman in plainwell, mi told me I had a four day rental. I picked up the uhaul at 10am on the 9th and returned the uhaul by 5pm on the 11th and was not given a refund for the 2 days I was not in possesion of the uhaul. It got me where I was going but was also told the wrong size to rent so not everything was able to be brought with me.

RICH W. on

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ERIC J. on

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I thought 69 cents a mile for the rental of a van was way to high.You advertise $19.99 a day for a van all over the country. I was pulled in by this .Had I known known about the price per mile, I would have shopped around. I think to be true to the u haul reputation of getting a good deal,you should put the price per mile in good sized print on all the signs in your van windows.My rental experience stinks of almost a bait and switch.

FRANK B. on

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Every thing went great. Easy pickup and easy return. Held more than we thought,so didn’t have to make as many trips. Vehicle was pretty good on gas. Will use U-haul next time.

jerry h. on

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I rented a 10 foot enclosed trailer. It did not have a hitch wheel or even a hitch stand. Could not unhook trailer without a car/floor jack because I was not strong enough to lift it off the ground once it was loaded. Give a loaded 10 foot enclosed trailer to your CEO/CFO and see if they can lift it off the ground to put the tongue on a hitch. Thank god for Bob.. your equipment manager at the site because he helped me understand the issue and let me know about the fact I might need a jack if I wished to unhook or hook up the trailer when it was loaded....

SUE S. on

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I was disappointed that the cargo van I rented could not be a one way rental.

Chris M. on

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The service and equipment is always top notch. Renting a trailer and anything else is always easy, a bargain and perfect for the intention of the rental. These folks do a great job. I'll be back. Chris

JENN W. on

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MITCH S. on

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SEAN E. on

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Great service.

john m. on

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MARK B. on

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The a/c in the truck did not work (29k miles on it); and the truck was not swept out when I picked it up (yet I was instructed to sweep it out upon my return).

BRIAN S. on

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STACEY B. on

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Arthur L. on

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RHONDA W. on

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Bruce W. on

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Wayne S. on

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John M. on

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JOANN C. on

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david h. on

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Tie down rails on inside walls of 6x12 trailers are not ratchet strap friendly. Rope works best as shown on inside label.

howe p. on

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MELINDA N. on

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JAMES L. on

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Kevin P. on

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VICKI C. on

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Chris N. on

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Free beer.

Carla C. on

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Both gentlemen were very efficient and were so kind to help me attach my trailer and give advice on hauling. They were very knowledgeable to a novice like me. They made the experience that much more pleasant! Thank you!!!!

FLOYD V. on

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Tyron P. on

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More expensive than I would like

calvin r. on

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Gary G. on

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mark b. on

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Nothing can be done to improve an already excellent expierience

Vicky R. on

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Very fast and efficient

Nelio G. on

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DOUG H. on

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Dan L. on

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HAYDEN S. on

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Brian S. on

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JOHN R. on

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Chad B. on

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Timothy M. on

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They truck was dirty inside and out but was maintained and ran well

dennis b. on

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I would have appreciated a closer pickup point. I have u-haul dealers within 6 miles of my home. My pick up point was 35 miles away.

Richard A. on

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Dropped the truck off after business hours on a Saturday. The exit process was clear and the drop box was clearly identified.

Derek C. on

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Thank you so much for having this rental so close to our location. You were great to work with.

CHARLES W. on

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JAMES M. on

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leslie r. on

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TOM O. on

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Jon G. on

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mike s. on

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TAYLOR H. on

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Location did a great job helping accommodate me to the best of their ability. I am a young, first time UHaul renter and was unaware I had to schedule it ahead of time. They helped set me up with a truck extremely close to their closing time and the truck was very clean and well maintained. I am very pleased with my experience