Customer Reviews for A-1 Rentals
(U-Haul Neighborhood Dealer)

846 reviews

920 University Blvd   Rexburg, ID 83440
(S Exit Rexburg)

(208) 356-6202

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(208) 356-6202

920 University Blvd
Rexburg, ID 83440
(S Exit Rexburg)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
5.0

Nothing comes to mind for improvement. This location was clean and very easy to access. The workers were very polite and got me in and out quickly.

Julianne H. 
Rating:
5.0

Very Friendly and Helpfull

Roberto C. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Cody W. 
Rating:
5.0

Great job!

Alex S. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
4.0

Customer did not leave a comment.

melanie J. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

BRONTE LEON E. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Great staff at this location. Very helpful.

PETER STEPHEN G. 
Rating:
2.0

Customer did not leave a comment.

Mahonri R. 
Rating:
5.0

I really like seeing there was cameras it made me feel a lot more comfortable dropping off after hours.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Dustin C. 
Rating:
5.0

Customer did not leave a comment.

Colleen C. 
Rating:
5.0

Easy night drop off.

JEFFERY K. 
Rating:
4.0

Please don't rent out broken trucks. We got onto the highway to get to our storage unit, and it started raining like crazy and the wind shield wipers stopped working. We had to stop on the side of the highway 10 times in the span of 15 mins just to get back home. The u haul place then only gave us 10$ off of the used miles that we had used trying to get safely back home. We could've gotten seriously injured or hurt, it was dark and it was raining and snowing, try driving without wipers in that weather.

Caleb B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
2.0

I returned the items using the 24 hour drop off option, and so can't really speak to the interior. The online process of drop-off was confusing and failed to indicate if the process compleated or not, but after going through the process 3 times I figured it had to have worked.

JASON M. 
Rating:
5.0

Customer did not leave a comment.

Aaron R. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

It was a quick, easy return!

Tyler H. 
Rating:
5.0

Best customer service I've ever experienced. The whole U-haul team was the most knowledgeable, most efficient, and fastest of any rental or retail store I've visited. The desk team knew as much about the equipment as the operations team members. The ops team had me hooked and loaded up even before the paperwork was completed.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Bart L. 
Rating:
4.0

Customer did not leave a comment.

Logan M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca G. 
Rating:
5.0

Customer did not leave a comment.

Tina H. 
Rating:
5.0

Customer did not leave a comment.

Alyssa J. 
Rating:
5.0

Customer did not leave a comment.

Boyd H. 
Rating:
5.0

Customer did not leave a comment.

DIANNE R. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY W. 
Rating:
5.0

The lot could be bigger but it is in a great location and easy to find!!!

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

I have rented from this location a few times. Customer service is always excellent!

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Troy V. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
3.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

LUKE E. 
Rating:
5.0

Great experience. The staff were most helpful. THANKS.

James T. 
Rating:
5.0

Customer did not leave a comment.

LUKE E. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN D. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

I've always enjoyed renting U-Haul trailers and I've always thought the people at A1 Rental are perfect. It's a great place to rent from

James C. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
3.0

Customer did not leave a comment.

Devera L. 
Rating:
5.0

Quick, professional service and conveniently located in Rexburg

John K. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Bart L. 
Rating:
1.0

My uhaul was dirty and on top of that it stunk. I did not notice the smell at first because the pick up place covered it up with a air freshener. It smelled the 28 hour drive. I searched for anything making the smell but since the cab was not cleaned I couldn't tel where the smell was coming from. The truck handled great but I'm disappointed it smelled bad.

Ches R. 
Rating:
5.0

Customer did not leave a comment.

joe S. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Kaden S. 
Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
4.0

Customer did not leave a comment.

Alexander K. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

KELLY M. 
Rating:
4.0

Customer did not leave a comment.

DREW W. 
Rating:
3.0

Customer did not leave a comment.

Howard R. 
Rating:
5.0

Service was excellent, couldn't have been better.

TYLER T. 
Rating:
3.0

Customer did not leave a comment.

douglas B. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Tell them about the extra deposit ahead of time, not when you pick up your rental. It was a surprise

Diane F. 
Rating:
5.0

Customer did not leave a comment.

Tanner N. 
Rating:
5.0

Customer did not leave a comment.

Devin D. 
Rating:
3.0

So, we received a call the day before pickup that they needed to give us a bigger truck as they didn't have a small truck available, even though I was allowed to reserve a smaller truck. Then the corporate person forgot to keep my rate at the smaller truck rate so they wanted to charge me $200 more. I had to call the corporate guy as the place where I picked it up couldn't change it. What a mess, not to mention that the bigger truck takes more in gas so wasn't really fair to me even when he took $50 off, not to mention the stress and hassle factor.

Shawn P. 
Rating:
4.0

Customer did not leave a comment.

Randy P. 
Rating:
5.0

Customer did not leave a comment.

Wilbert G. 
Rating:
5.0

A-1 Uhaul always does a great job! Thats why i always go to them in that area. Thank you A-1 Uhaul.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

The truck was dirty when we picked it up. We noted it in the online pickup, and uploaded pictures. However, we still got charged the $25 cleaning fee, despite it not being our fault.

Brian B. 
Rating:
4.0

Nothing, very helpful, and informative

Hyurm N. 
Rating:
5.0

Friendly and helpful staff

Tim H. 
Rating:
5.0

Friendly and efficient

Samantha K. 
Rating:
5.0

They are incredibly accommodating and great to work with. Friendly and personable. Thank You, A-1 U-Haul Rentals in Rexburg.

Fremont District C. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN A. 
Rating:
5.0

Tell people what the tow/haul light is for and if we need to push the button to turn on or off. Also, i know that you cannot tell exactly, but it would help expectations to tell people that most can expect 8 to 9 gallons per mile, to know how much we will have to pay to fill up.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Brock S. 
Rating:
4.0

The ladies at the counter where great, guy helping with the trailer would not speak to me or acknowledge me. Not very welcoming.

caleb R. 
Rating:
5.0

The two girls working the counter (owner's daughters?) were exceptional. There was a problem with the trailer I reserved, and so I had to updgrade. They made the process very simple, and were extremely gracious during the whole process.

Jeffry A. 
Rating:
5.0

Customer did not leave a comment.

Austin R. 
Rating:
4.0

Ensure that all equipment on the reservation are present in the customer's care before dismissing them.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

I returned the vehicle after hours, so I am unable to rate the facility, or the personnel. The only difficulty I ran into was trying to find a place to park the truck. I managed to put it out of the way, but had to double park a van.

mark N. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

kurt T. 
Rating:
5.0

Great, top notch. The young lady checking me in could not have been nicer.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Brandon V. 
Rating:
5.0

The gentleman met me in the parking lot as I pulled in to check in the trailer. He was quick and efficient, told me where to park it, AND unhooked the trailer for me. Because of this I will use uhaul again!

Katie Jo S. 
Rating:
4.0

Customer did not leave a comment.

Jason P. 
No reviews have been submitted for this location.

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