Customer Reviews for A-1 Rentals
(U-Haul Neighborhood Dealer)

925 reviews

920 University Blvd   Rexburg, ID 83440
(S Exit Rexburg)

(208) 356-6202

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(208) 356-6202

920 University Blvd
Rexburg, ID 83440
(S Exit Rexburg)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
4.0

Being more flexible with your policies - help make the customer feel like they win

Caleb S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Unit did have power steering problem

Bryan L. 
Rating:
4.0

Customer did not leave a comment.

PETER C. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

The trailer was a little dirty. it needed to be swept out

GARY F. 
Rating:
5.0

Nothing really. Staff was helpful and it was quick and easy to return the trailer.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Christine D. 
Rating:
5.0

Customer did not leave a comment.

Jarald J. 
Rating:
1.0

We were offered a discount of $100 to drop off in Rexburg instead of Idaho Falls. However, nobody told us we would be dropping it off at an unattended location. We did it, but it was not worth the extra effort for us to do it. By the time we paid for the gas for van and a car to go to Rexburg and then drive home, it was not worth it. We felt at a minimum that we should have been given more of a discount.

Allie L. 
Rating:
4.0

Not clean and needed a minor repair to bumper trim.

Josie L C. 
Rating:
1.0

We were given a trailer with a tire having a severe defect where the entire TREAD came off of the tire. The tires on this trailer could have been very old or it could have just been a bad batch from the factory. Either way Uhaul customer service has repeatedly spun this on the us as the customer and claimed no responsibility or care for this. Literally on the phone 10 minutes ago "ALOT CAN HAPPEN IN 1100 MILES, ITS NOT OUR FAULT", yeah well the least you could do is apologize and offer compensation or a discount for your property failing during our move.

Orrin G. 
Rating:
5.0

Helpful staff pulled out vehicle up to the door & left the heater running for us!

Lauren D. 
Rating:
4.0

I arrived after hours...checking in yhe yruck took awhile feom my ohone. It sute would be nice if Saturday hours were later than 1 pm. Most people are moving in on the weekends.

Amy B. 
Rating:
4.0

I'd say the process was definitely a lot more complicated than I originally thought, and I ended up getting an error during the return process and had to go inside to get it sorted. Wish it were a bit simpler, but I understand renting a car is kinda a big deal. I think I just wish I'd known how the whole process would go beforehand. I mean, I started the process as soon as we were in front of the van, so the section where I had to provide a photo of my passport or lease agreement (neither of which I had anywhere near me) was frustrating, but at least I was able to use my dad as a contact. But yeah, kinda wish a lot of the process could've been done beforehand or at least that I would've known. Didn't anticipate standing out in the cold for 20 minutes.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

Zachary W. 
Rating:
5.0

Customer did not leave a comment.

Michele R. 
Rating:
3.0

I've been to other places in town that were way more friendly and helpful. The place I went to was nice and they got the job done, but nothing stands out about them so just average.

Truman C. 
Rating:
5.0

LOWER YOUR PRICES!!!!!

Barbara A. 
Rating:
5.0

Customer did not leave a comment.

BRANDON C. 
Rating:
2.0

Improve the website and the your trucks should come with a set of tire chains.

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Perry S. 
Rating:
5.0

Our drop off here was quick and easy. The people working here are very kind. Would definitely recommend!

Sunder W. 
Rating:
3.0

We had to use the online return and couldn't get passed the location sharing page. We ended up having to download Chrome for it to work. Very frustrating.

Tonya M. 
Rating:
1.0

They should NOT have let us rent their van on the day we took it. They failed to tell us that it was back wheel drive. We were fish tailing and got stuck as soon as we left the A-1 because of the snow.

Corey Y. 
Rating:
5.0

Very impressed by the employees of this business, they were very efficient and helpful with my experience of renting a trailer,

lewis S. 
Rating:
5.0

Customer did not leave a comment.

Becky H. 
Rating:
5.0

Customer did not leave a comment.

Ted A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
4.0

Customer did not leave a comment.

Matthew R. 
Rating:
3.0

Between 40mph and 60mph the truck was super bumpy for no reason.

Nicholas C. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE J. 
Rating:
5.0

Customer did not leave a comment.

Ted A. 
Rating:
4.0

vehicle interior & exterior very dirty

Ted A. 
Rating:
5.0

Customer did not leave a comment.

Troy S. 
Rating:
5.0

Na

Jakob B. 
Rating:
5.0

Customer did not leave a comment.

Codi P. 
Rating:
5.0

Customer did not leave a comment.

Ron A. 
Rating:
5.0

Customer did not leave a comment.

keith F. 
Rating:
2.0

Bad-would not rent or recommend using U-Haul to anyone. Bad experience from start to finish.

Susan G. 
Rating:
5.0

Customer did not leave a comment.

Becky H. 
Rating:
2.0

The attendant did not tell us that we had 10 minutes to complete the equipment condition verification. She told us that we just needed to follow the link before our trip started. Wrong. It must be completed within 10 minutes of receipt. Furthermore, no one gave us any instruction on how to set up the auto transport trailer or load the cat. The truck smelled like cigarettes and the dash was full of dust and crumbs. The cab was disgusting.

Todd H. 
Rating:
3.0

Customer did not leave a comment.

Branson S. 
Rating:
5.0

Great easy customer service. Apologized for the issues, and helped me get squared away. Great people on staff there.

Hyrum E. 
Rating:
5.0

U-Haul personnel were very helpful in locating a truck when one was not available as requested in Boise. They helped me make arrangements and adjustments to my original order to accommodate picking up the truck in Rexburg and returning it there. Thank you.

Clair W. 
Rating:
3.0

Customer did not leave a comment.

Alex O. 
Rating:
5.0

I have rented at A-1 a few times now and they are always friendly and helpful. UHaul never lets me down and this location is great to work with.

Susan P. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Charlene S. 
Rating:
4.0

Customer service upon pickup honestly made me feel stupid. Just the things he was saying to me made me feel dumb, needs to be more friendly. But when returning the vehicle the lady I talked to was excellent.

Andrew J. 
Rating:
4.0

Had trouble using the app for check-in. They were very nice the next day and got everything checked in quickly.

Stephanie F. 
Rating:
3.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Charlene S. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
4.0

I only disliked the fact that they made me drive ten minutes to pick up my U-Haul at a different location instead of simply transporting it to where I had reserved it.

Jason M. 
Rating:
4.0

Customer did not leave a comment.

stewart K. 
Rating:
3.0

Teach your dispatching people how to inspect trucks before they are released to be rented.

Michelle C. 
Rating:
5.0

Great process for dropping off

David B. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
4.0

Place and people were fine but I was told I went over my mileage given but I didn't see where I would have found that information.

Journey C. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
4.0

Customer did not leave a comment.

RICH G. 
Rating:
5.0

Customer did not leave a comment.

Wilbert G. 
Rating:
5.0

Customer did not leave a comment.

JON B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Heather K. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

Brianne S. 
Rating:
4.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Tried pick up using app. The app kept crashing.

Andy V. 
Rating:
5.0

Customer did not leave a comment.

Henry W. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Joel J. 
Rating:
5.0

Best service in Rexburg!

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
4.0

Pickup was easy and clerk gave me an extra day which was very helpful.

Robyn P. 
Rating:
5.0

Customer did not leave a comment.

Logan S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
5.0

Nothing comes to mind for improvement. This location was clean and very easy to access. The workers were very polite and got me in and out quickly.

Julianne H. 
Rating:
5.0

Very Friendly and Helpfull

Roberto C. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Cody W. 
Rating:
5.0

Great job!

Alex S. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
4.0

Customer did not leave a comment.

melanie J. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

BRONTE LEON E. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Great staff at this location. Very helpful.

PETER STEPHEN G. 
Rating:
2.0

Customer did not leave a comment.

Mahonri R. 
Rating:
5.0

I really like seeing there was cameras it made me feel a lot more comfortable dropping off after hours.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Dustin C. 
Rating:
5.0

Customer did not leave a comment.

Colleen C. 
Rating:
5.0

Easy night drop off.

JEFFERY K. 
No reviews have been submitted for this location.

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