The customer service wws great! Im originally from CA and were very big on that. Not so in Las Vegas yet, but getting there. I believe the reps name was Mike. Great customer service
NARLA A
Customer Reviews for AAA Mail & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super mad there was no ramp on the truck!!!! I feel like the website is misleading in that regard. There needs to be a warning about it. It made my move much Hardee than it should of been. I have always had a pull out ramp on all the past trucks I've rented. Lack of communication by uhaul!!!!! Will probably use a different rental company next time. I thought I paid a little more for better amenities, but I guess, not any more.
Rachael PGreat customer service. Had the truck I needed.
STEVEN SI did not like the self inspection process of the truck. Smart phone, taking pictures, etc. I would have preferred a walk around with u haul rep.
SCOTT SYes, they were prompt and helpful
Benjamin WGood service.
MICHAEL DGreat customer service!
ARLENE JVery nice people . Excellent service.
WENDY SNice clean reliable truck friendly staff reasonable price for a rental truck and Dolly
PALMELA MStop treating me like a criminal! I had to give 4 different people on my contract! 1 for emergency,drivers, etc! Then they had to CALL each one like as if I was lying! I was sent to this location because the truck size I needed was not at the one that was close to my house… And then the location they sent me to was not an official Uhaul location. It was like a Uhaul/dealer so I had way more information to fill out. They couldn’t even get my information. I already filled out and gave to the original Uhaul location, so it took an extra 20 minutes of my time on top of picking pictures of everybody is front and back drivers license and then I had to wait for them to call every single person that they needed and they needed an emergency contact and, references, drivers, that is way too much info! SMH then I asked if there was a handtruck in the back and they said yes I drove off something told me to check it because I didn’t get a chance to check the back and of course no handtruck in there I had to drive back to the Uhaul facility to find out that they don’t offer hand trucks in their trucks! So then I had to buy another and spend more money on a handtruck. On top of all the bangs and dings and scuffs on top of the truck I then had to go and take pictures of everything because there was a lot more scratches and dings that did not have exes next to them. I have experience and Uhaul a lot of times and I have never experience anything like what I did at this location. I honestly don’t think they need to be renting out Uhaul , my personal experience
JANET DN/A
ROGELIO PGreat customer
TALAYA GGreat customer service. Only thing that was new is that the U-Haul representative required me to provide 2 points of contact and they had to answer their phones for me to get the truck that I had already reserved online. I’ve rents U-Haul trucks before to move across the country and had never before been asked to provide a single point of contact to rent the trucks. Other than that the customer service was outstanding.
Gerardo CThe truck was clean inside but the windshield and front of the truck was destroyed with bugs. It would've been nice to have the outside match the inside of the truck.
NOAH WHonor a scheduled pick up time! For starters.
Scott SOn
ABDELRAHIM AVery helpful staff.
DAREON Ktodo el servicio fue exelente
INDRA VThe truck felt like it was slipping in the transmission luckily I was only going a mile and a half down the road but it made it sure it's got many miles left
MICHAEL DBack door damage was hard to open because strings was damage and I still pay full price
Juan G