Completely satisfied with my experience. I am already a returning customer from this U-Haul location.
Roland D
Customer Reviews for AAMCO Transmissions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged for a whole extra day due to being 3 minutes past the time I had to be back. Is the any remorse?
WILLIAM LYour online checkin experience is very complicated & a waste of time. You guys should have warnings for how long the process takes. It gave me no indication I needed a reference person until we were trying to get the truck. Maybe even have the person who calls to confirm the res explain the needs of the checkin. And also that there are photo requests after the truck is returned. I’ve never had such an annoying experience with uhaul.
Chandler TNot a thing. Everything was perfect, and even though I kept the rental well past the return day & time, Uhaul was very, very nice about it!
Sylva KReturn on the app is so long. I will not rent again
Roseanne CGreat Customer service . Rudy and Eddie made me feel right at home. And they had great Coffee.
Trevor JGreat job
Michael CEvery thing okey
Jose GIt was a busy Friday I'm glad they had the vehicle I needed. Service was fast and friendly, we've rented vehicles from them in the past and will rent from them again.
David MEddie was very helpful and nice. He deserves a raise!
AMY BExcellent customer service
Rachel NFast clean easy Thanks
Mark HI was frustrated with this location today because I had reserved a pickup truck for 11 AM a few days ago. When i got there they tried to give me a box truck and when i declined, i was told the pickup truck wasn’t available and they gave me a location 4 miles away that had a truck available. If I had a vehicle available that would have been fine but I was renting the truck from that location because I didn’t have a good way of getting to the other one. I was able to get the truck at 3 PM instead.
ABDURRAFEY KThis location is usually great. This time I rented the van on short notice (1 hour). It was clearly not ready to go out. Covered in dirt, less than a quarter tank of gas. I didn't notice until later that the right side mirror arm was broken. When I got on the highway, I had trouble merging because I couldn't use the mirror.
Peter DThe online check in process was horrible. The website timed out over and over and over again forcing me to keep reentering the same information and wait for things to load. Nothing wrong with AAMCO, but the uhaul website was absolutely awful.
Aidan JI was charged for insurance that I was not asked about and that I did not agree to. I have insurance that covers rentals and would have declined if I was given the option. This is deceitful.
KYLE MHe told me gas tank was 3/4 full when I did paperwork, but it was just over 1/2 full when I got in. No one was at desk to tell them when I was leaving so I filled it to 5/8 of a tank before returning and told the man at the desk what had happened but you still charged me for gas refill, which was annoying. The guy who checked me in was a bit "on edge" and slow moving...
Pamela BWhen I received the Uhaul it was very dirty on the inside and I was charged the cleaning fee anyway. Disgusting!
JUANDIEGO MRip off , fake advertisement, and just a scam on price. Never again will we use this location
Nicolai BCramped and dirty offices, very cramped street parking, low inventory.
sandra aIt is not about this location but about the reservation. When I got the deal it said that I got 132 mi and the rate is good for 2 days. When I completed the reservation it appeared to be good for 24 hours and 89 miles, so I had to pay for extra miles. I think that your booking system should not flip the original offer. This was very frustrating. I had no time to do it with a different company and had to go for it. I wish I had happier experience.
Tengiz Bthe vehicle wasn't clean, but they washed the windshield for me before I drove off the lot. I spet the inside of the truck before moving my items in.
Dena RExcellent experience. They helped me back out van because I am not experienced backing out vans.
India BStaff were courteous and helpful, and had me on the road in no time!
William HThank you.
David GNo parking for returning truck. However person from UHaul who helped me Tues get a copy of my contract and order was exceptional helpful and patient - my contract was 12645377. He is the reason I would consider using U Haul the next time I have things to move. Linda Alexander, Lompoc CA - 805-757-1821
LINDA AMy first time renting a Uhaul and it was so easy!
richard aArturo is awesome!
Margaret NHave a parking spot available to drop off a truck. Offer to refund for extra gas.
Jeff CThat the central office of UHaul do not pressure the local office to put pressure on the client, the renter, to put more milage on the rented vehicle. It does not add to a good business atmosphere.
CHRISTINE RRudy was great!
gennaro aI was charged for gas even though I filled it to the level I picked it up at.
Maria VThis has absolutely nothing to do with the truck or the Rental Pick-up Location -- as, they were wonderful. The reservation system at Uhaul, when ordering 'Extras," such as boxes or blankets, is flawed. I was given no other option than to have the items shipped to my residence. Which is odd, due to the fact that the site stated they could only be picked-up at the state street address. So, not only was I charged for the items, as well as the shipping, I had to repurchase the items in-town. Now, I am out that money, as I am moving away from the address that they have been shipped to.
Maria PRemind me to fill up the car. I paid more for gas than I paid for the rental.
Kelsey-anne ZThe people and the van were great but the website is very slow and needs to be updated
Katherine BSo wonderful and easy!!?
Allwyn FThe online check in and check out did not work. Luckily the store owner was available to help me.
Dilian RHad to use the app to check out the truck and none of the equipment that was mentioned in the contract such as the moving blankets and utilities was in the truck.
Jack SThe truck was dirty. I rented a 15’ truck but was called and I was downsized to a 10’ so I was left with having to rent another storage unit for the extra furniture. And now I have to take another trip up North and will have to spend more money in renting a trailer. I’m not very happy with Uhaul.
LISA WRudy treated me like someone he had known all his life. Experience was A+ in every way.
Thomas NI've used this location twice now and both times the invoice was incorrect. The good news it was quickly remedied. Thanks Eliza
Elizabethe BVery thorough equipment check and especially detailed about driver safety. Strongly impressed by the owners professionalism. A long term member of the community.
John HAwesome! Best location! I went before to another one and people were rude, here they were so friendly
Ingrid LThe self check in process was a nightmare. Had to call customer service multiple times, only to be hung up on twice. Didn’t have enough blankets that we ordered, and paid for a dolly but no dolly was provided. I during the check back in process I tried to explain that, but have heard nothing back. Also accidentally put more gas in than was in the tank when we picked it up, so it would only make sense we be compensated for that. You rack up enough cash from us with the mileage charge. Very dissatisfied, will be looking for other options than Uhaul in the future.
Nathan KWe ordered two dozen pads and a furniture dolly but they were not with the vehicle. The location was closed. We drove the truck the other side of town to another U-Haul location that was supposed to be open but they were also closed. We had to move without any pads or dolly.
Paul Kall was good! nice people! Thanks
ALEX DI just parked the truck and dropped keys off inside door. So convenient!!
Susan AVery smooth experience
Ross DMore one way trucks available for future customers.
Duane BTruck wasn’t clean, had to ask for the dolly and load it up myself, fuel was nearly on empty and I had to drive it from Santa Barbara back home to Ventura. I was annoyed to begin with when neither the date nor location for the vehicle I reserved was available and I had to go an hour out of my way to retrieve it - but that part wasn’t AAMCO’s fault.
Eric FTruck had 75000 miles 1/8 tank of gas Driver seat crooked and worn Not a good representation of Uhaul
Daniel CKeep up the good customer service!
Kamala JI was over charged. I had rented a Uhaul pickup from the company owned store on Hollister Ave. On the same day (early morning), and when that store didn’t have a pickup for me to rent in the afternoon, I tried the AAMCO Transmission place. First of all, on the phone they said they had a pickup (acutually 3 of them), available. When I arrived to rent it all they had were larger vans. Then when I returned the truck after using it, I was charged OVER the amount on the propsted amount. This was after driving locally only 29 miles and putting in more gas than it had when I picked it up. I will never go to the AAMCO place again. The company owned location is well managed and honest in their dealings, I can’t say that about AAMCO.
DAVID L