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Richard S
Customer Reviews for AAlways Hookin Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location, equipment and staff!
Ray FEasy pick up and drop off
JOSEPH MOver charged odometer reading incorrect I took pics when I picked up the vehicle & returned I need to get a refund
JEFFERY AGentleman that helped me hook the trailer up was good and knowledgeable!
David VI received no instructions that it was a self service to get key. The website was not always working, took 40 minutes for us to work it out. Need better instructions
Darlene HPeople were friendly and funny. They were so much.
Deborah SPlenty of space and ver nice staff.
Christopher DNext time I would just go all digital, I thought dealing with a person would be better, I was wrong, took several minutes just to find someone to help me, them it was 49 minutes on the phone with other people to get the rental done. Delayed me a lot in my plans.
Kenneth BNot a thing. Everything was great.
Janet CThe after hours contact got me set up with a truck ASAP after uhaul moved my reservation last minute
Devin SThis location went out of its way to make sure that the trail I rented was connected properly and saved for me to use and had an overall pleasant experience with this location.
ERICKARL SThank you so much for working with me to get my needs met. I would definitely refer this location to everyone.
Lee LDidn't like my card, required exact change to the penny to use cash and just overall wasn't helpful to the process. Only thing it had going for it was closest location.
Patrick HExcellent trailer, towed very well, friendly people at this location, I will use Uhaul again
Dennis BGreat experience!
James LCindi was very nice to work with, wish everyone was like her.
Donnie CHave a back up person available on a weekend in case the main person isn’t available. Talking about in person on site in case additional assistance is needed.
Antwon FI did not drop off At the noted place. I dropped it off at 10:20 am on Monday morning, April 15, 2024, 3776 Anderson hwy. Powhatan, Va. 804-598-5268.
Carlton DExtremely helpful and courteous.
Joe CGood people at this location. Very helpful, thanks.
Jim CEasy to work with, will definitely use this location in the future
Thomas IEverything went well. My go-to location for trailer rental
Timothy LDistrict Manager picked up vehicle on Nov 27th and checked it in on Dec 6th. Where was the vehicle for 10 days? We were not even given the opportunity to take a photo of the mileage. Today someone from a different Uhaul location than where it was rented attempted 5 transactions against my debit card totaling $33,320 plus change. Bank of America has now locked my debit card and our checking account.
Katharina BDon’t be misleading about pricing. Actually include the ordered materials.
Matthew FI did a walk in with no Res. All my info was in the system from a previous rental. I was on the road in about 15 min. It could not have been easier. Outstanding experience.
noel cAwesome people, very helpful and will always call them if and when I need moving services again.
Jonathan EPick a drop off place closer to our home. We had to drive 40 minutes to get to the drop off location
Timothy DNothing
John BMake the rear of the trucks a air ride suspension as I had alot of broken glassware that was well packed ,but the stiff rear suspension bounced boxes up and down and this was how the glassware became broken
John Kshop was closed but was easy to find and parking was easy
Patricia FElderly lady was only person on site and appeared not to be strong enough to lift the tow dolly tounge so I did it myself. It was very heavy for me at 78 years old. She was very helpful but should have a stronger person on site to assist
James BI have rented U Hauls MANY times. I drove this truck directly to my son's home (about 7 miles) and pulled into his driveway. We loaded the truck and were ready to pull out when we noticed the rear passenger tire was not only flat but had a slice in it and a dent in the rim right near it. This was not noticed when I picked it up but I did not hit anything. It took 3 hours to get a repairman to the house and then he had the wrong size tire. It delayed our move by more than 4 hours. U Haul did extend my contract and the repair is probably beyond their control but that tire must have been damaged before I rented the truck but the damage not made visible until there was a lot of weight in it.
Susan SThanks for having what we needed .
Brandan BThere was problem with my 24/7 reservation and I could not get truck key from box. Tried calling u-haul customer service. Just awful. Waited and waited. Never able to speak with a representative. Fortunately, I was able to contact local owner and we made arranges for me to access key. Think I would still be on hold using the u-haul customer service #
DAVID RCindy was very helpful when I called for questions!
Linda AI dropped the truck off when this location was closed for a holiday so I did not meet anyone. Overall, I was very pleased with my experience with U Haul. Thank you.
Susan SStop over booking your trucks! A month before reserved truck shouldn't mean I have to drive 55 mins away from my original pickup spot to make sure I get a truck the night before my move! Thank goodness one of the managers Tamara (Pantops location?) took time out after 5pm on a Friday to help me over the phone because no one from corporate will answer the phone. She was amazing and very helpful. If it wasn't for her I probably would have never gotten a truck.
Ray HInteraction with staff was excellent. Unrelated to the provider I had difficulty with doing the return on the app. The staff were also helpful and responsive to the above concern and had it resolved within an hour or so of notification. Thanks to Tiffany!
David FGet people that are open normal hrs or that can use the uhaul online to pickup/ drop-off the truck. Employees should also be fully clothed and dressed for business not bed time. Employees should also be able to read a gas gage as I returned the truck with more gas than I left with but got charged for 3 gallons? 3 gallons in a 60 gal tank won't move the needle
john dAlways Hooking is the best and I will go out of my way to use them!!!
Christopher BI changed my location the day before I needed the truck added 50 miles to my travel also did not step jup a phone check in and out dkis mo like either of these
Jay GRepresentative person at the pick up location at Mineral, VA assisted me in mounting and inspect the Tow Dolly on the vehicle hitch in order to make sure that I have I safe trip to my final destination. Respectfully and sincerely, Mr. V
Luis VGetting the keys was ridiculous. They forgot to give me the moving blankets. I had to use my personal linen to protect my furniture. I was ignored by customer service when I made a complaint. There was a rat trap in the back of the truck with debris from and garbage from previous uses.
William GMake sure the mirrors are solid. The right mirror was not stable and when your drove it moved, which made it hard to see on the right side.
Jessica RFriendly and efficient neighborhood dealer. Very ready to work with!
Michael BMake the pickup location in the same CITY as the reservation. If you don't have a truck at the original RESERVED location, GET ONE THERE!
Cameron KMy UHAUL experience was very stressful and time consuming. WHen i came to pick up my truck for rental in Chester VA. 45 minutes away from my original location I was suppose to pick it up originally they did not have the truck there. I then got re routed to MINERAL VA. and whole hour away from that location and an hr away from where I was using the truck and my original pickup location. Being charged >69 a mile and having to drive over a hundred miles just to pick up the truck and take it back is not something that is convenient in any way. I will not be using UHAUL ever again probably because it just seems like an unorganized company that lacks good customer service. Anytime I would try and get someone on the phone for customer service it would take 30-45 minutes just to get a live person and then they would pawn me off of another customer service rep. and never really help me or answer the questions i needed. The worst experience I have had in a long time with a company.
Patrick GI should not have needed to pick up at this location. My reservation was for Fluvanna. When that truck needed maintenance the replacement should have been brought to Fluvanna instead of me being charged for an extra 100 miles to pick up and return
Stephen CAvailability near needed location.
William LDropped off the truck after they were closed
BROCKR MCyndi was amazing. Her customer service was excellent. She went above and beyond in all aspects of the rental experience!!
James PGood people facility was a bit rough
Michael S