No one in the office; had to call to get instructions
Jeffrey M
Customer Reviews for ABC Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was it perfectly clean No. The windshield, windows, and mirrors could have been cleaned better. I tried the car wash but that did not work. Had to use the window scrubber at the gas station. As far as pick up location it fine as long as someone is there. They did not answer the phone when I called. The phone number that is on the door is the one I called. If they had answered and told me that they would be there in 10 or 15 minutes I would not have mind. She was very nice, talented, and helpful. Need to have a video for people that are going to drive over mountain passes. Now for the check out process. Need to have a parking lot so you can take the all the pictures and you need to give people a lot more time to take the PICTURE'S ⚫ That way if there is a problem they can take a picture of it.
NATHAN WNo one was there despite posted hours. We were told to call a number yet no one answered and return procedures were unclear.
Peter VEasy to find, quick drop off transaction
RUSSELL Mno one present had to call for pickup and drop off. but i was early as well. the lady was nice that showed up for pick up
GREGORY BEmployees do not know how to correctly hook up a trailer (specifically the chains) and should be trained. They're great though and do a good job.
Rowan Flittle unorganized, reservation had to be recentered
Tracy B