Checking the truck in they did not even talk to me, they knew I hit the canopy I told them I did however they did not want to discuss until after they handed me the bill. It took a long time to get paperwork together and check me out
JOHN G
Customer Reviews for AFM Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service!
FAITH MService and equipment has always been good.
Lloyd SThe owner was very nice and helpful i recommend this location
KOAMEY FThe truck that I had was perfect , the inside was clean, but the padlock did not work, The key fit ,but did not open the lock . so I could not start my moving yesterday as planned because I could not lock up the truck. I lost half a day’s work , because of faulty equipment . I have been renting trucks from this location for years. This is the first time I have been unable to use the lock.
EVANGELINE LWith my experience today it was amazing the customer service was awesome very friendly could not ask for better service he was very polite my service was quick and no delay I would recommend this location to a friend he did an excellent job had my truck ready to go. No complaints. Thank you very much for your great service
MARILYN HThe only thing is parking
SHIRLEY TLove this location.
PATRICIA MGreat
ALVIN FNathaniel was @ the helm!
TERANCE HExcellent site and staff. So much better than the exxon station on battleground where the proprietor has set a parking trap for customers.
CHRISTOPHER MBest U-Haul experience I have had. Kind staff who were incredibly helpful. Would definitely go back and recommend to all!
KATHRYN MThe Uhaul rental was great overall but the movers were terrible. The first guys never showed up and didn’t answer any of my calls and the next showed up but then lied to me and said they were going to grab drinks and then never came back after they broke some of my boxes.
KEYUNA ENot far from NCA&T so it's a great drop-off location for us. Posted Drop-off signs could be more clear but no other complaints.
Lisa CTruck was roach infested. Went to take it back and the guy tried to argue with me about it not being bugs on the truck. I originally asked for a refund to go else where but they gave me another truck. No apology for the inconvenience or nothing
BRIANA HNothing, manager at service desk was awesome and friendly. Price was very good! I will be back.
TOSHJ JThe location was fine but the U-Haul rental process over the phone/vis app is ridiculous. It took over an hour for the approval and I lost some of my help 🤬 d/t this. This information should be taken care of BEFORE the day of rental. I had to pay out extra money b/c of this.
Madelyn FI got charged $30 for gas , when the gas hand was one centimeter away for the line it was orginally on I only had uhaul 40 mins . He said they charge $4.23 a gallon for gas. It needed maybe $2 to move it bk to the original line. So I could understand $8 but $34? Math doesn’t add up
TAMARA RThe gentleman that assisted me was very kind and pleasant.
MICHELLE DThe truck was pretty old and seat height could not be adjusted.
Angela MI rented from the Gate City location last year and swore I would never use U-Haul again. It was a horrible experience! I decided to give this location a try and I am so happy I did. It completely changed my opinion. The associate checked us in quickly and was extremely professional and courteous. The equipment was ready for us and the return process was easy as well. I would highly recommend THIS LOCATION if you're in need of a U-Haul.
NICOLE SThe staff should protect costumers privacy, the best they can.
TERANCE HI did not use this location for service on Sat 5/17. I cancelled this one.
DANYEL JThis is the second time I’ve rented from them. Nothing but great things to say about them. Nice and friendly.
MARIA CI have used the Bessemer location multiple times, and I am always pleased.
ALLISON TTruck was dirty and wet, didn't have the size I reserved
DAMIEN BNothing that comes your mind. It was easy to get the rental....and Easy to drop off and Release the rental...no issues.
PAUL Pnothing that I could say. Personnel were helpful and courteous.
Claude JAll professional and friendly. Thank you.
HAYES HPlease look at ways to streamline the equipment pickup process.
CHRISTOPHER WDidn't know this place existed! Very nice customer service!
TAMARA PThe truck had a few mechanical issues that should be addressed, but I was able to complete my move without any breakdown.
ERICA PNathan was the young man you assisted me and walked me through the process. He was very knowledgeable of his product and made me feel comfortable with the process.
SHERLOCK BI'm not sure that the mobile pick up served any more efficient than just speaking to an associate.
DAVID PNa
JENNIFER FGreat experience
OSMAN BI liked it
JACQUELINE MScam!
TAMIA LQuick and easy and cost-effective. The proprietor was courteous and helpful
JAMES HThe passenger window was left down and there was some water in the truck but it was still okay.
MAXIE D- the trucks tires were clearly misaligned and were creating very load road noise in the cab - the doors were hard to shut - the location is very confusing on where/how to park to pick up the truck (and the signage instructing customers not to block passageways was pretty insanely worded) - the drop off location for the truck is not actually the lot that’s listed in the instructions in the app, I had to call the 800 number to find out I needed to park in a lot across the street
Alex RDropped off equipment was easy but not sure why there was an additional charge for this rental. I opened a conflict but it was apparently resolved without my knowing or any updates
TERENCE S