Customer Reviews for AFM Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

I did not use this location for service on Sat 5/17. I cancelled this one.

Rating:

5.0

This is the second time I’ve rented from them. Nothing but great things to say about them. Nice and friendly.

Rating:

5.0

I have used the Bessemer location multiple times, and I am always pleased.

Rating:

2.0

Truck was dirty and wet, didn't have the size I reserved

Rating:

4.0

Nothing that comes your mind. It was easy to get the rental....and Easy to drop off and Release the rental...no issues.

Rating:

5.0

nothing that I could say. Personnel were helpful and courteous.

Rating:

5.0

All professional and friendly. Thank you.

Rating:

5.0

Please look at ways to streamline the equipment pickup process.

Rating:

5.0

Didn't know this place existed! Very nice customer service!

Rating:

5.0

The truck had a few mechanical issues that should be addressed, but I was able to complete my move without any breakdown.

Rating:

5.0

Nathan was the young man you assisted me and walked me through the process. He was very knowledgeable of his product and made me feel comfortable with the process.

Rating:

3.0

I'm not sure that the mobile pick up served any more efficient than just speaking to an associate.

Rating:

5.0

Na

Rating:

5.0

Great experience

Rating:

5.0

I liked it

Rating:

1.0

Scam!

Rating:

5.0

Quick and easy and cost-effective. The proprietor was courteous and helpful

Rating:

4.0

The passenger window was left down and there was some water in the truck but it was still okay.

Rating:

3.0

- the trucks tires were clearly misaligned and were creating very load road noise in the cab - the doors were hard to shut - the location is very confusing on where/how to park to pick up the truck (and the signage instructing customers not to block passageways was pretty insanely worded) - the drop off location for the truck is not actually the lot that’s listed in the instructions in the app, I had to call the 800 number to find out I needed to park in a lot across the street

Rating:

1.0

Dropped off equipment was easy but not sure why there was an additional charge for this rental. I opened a conflict but it was apparently resolved without my knowing or any updates

Rating:

5.0

Counter staff always quick and professional

Rating:

3.0

Returning trucks after hours is not well done. There is no access to the main lot. There are minimal outside the fence parking spaces. The overflow is street parking “between the yellow lines”. These are not well marked on a street that is very busy with lots of no parking signs. After hours return instructions and procedure need to be better.

Rating:

5.0

The owner/operator Kipp has been great to work with.

Rating:

4.0

The staff was super helpful in helping me get the car carrier off the back of my van… The location seemed a bit sketchy to me as a country person but they have a lot of cameras present and an easy drop off system for night time/after hours.

Rating:

5.0

Great customer service here!

Rating:

5.0

Family friendly

Rating:

5.0

Customer is always friendly and eager to help!

Rating:

2.0

The guy checking me in had the personality of a gnat. Good help is hard to come by. He is definitely not the guy you want as the face of your business. Calling it like it is.

Rating:

5.0

After hours

Rating:

1.0

Clerk was very rude to my wife. Did not practice good customer service

Rating:

1.0

This people are the worst people to deal with. I have rented trucks from them countless times but anytime they will end up deducting money from your account and when you call it will be from one person to the other. Avoid this place and thank me later. I'll never return

Rating:

5.0

As far as my experience at this location, I don't see a need at this time for any improvement . The service was excellent and kudos to the salesperson. Unfortunately I don't remember his name.

Rating:

3.0

It took me over an hour to pick up a rental truck because the mobile app was not working. The first rep I spoke with couldn't help and transferred me to a live verification rep. I was on hold for that rep for over 30 minutes before anyone came on the line to assist me.

Rating:

3.0

There was only my truck in lot. Expected car hauler but it was unavailable

Rating:

2.0

On my reservation I put that I would like an appliance dolly. The location accepted my reservation and said everything was available. When going to pick up the truck there was no appliance dolly. By the time I could go to other uhaul locations they did not have one or were closed. This was very frustrating

Rating:

5.0

NA

Rating:

5.0

Keep doing things exactly the same. My favorite (and only) place for renting uhaul trucks.

Rating:

5.0

They are very professional, super knowledgeable, friendly and they explain everything as it pertains to safety. Helped with booking up the towing dolly , checked the lights…. I would recommend this location to anyone who needs a great customer service and support.

Rating:

4.0

Maybe the agent could pull the rental out so we don't have to walk around looking for which one has been rented

Rating:

1.0

Bad service and was very rude

Rating:

5.0

Very nice people.

Rating:

4.0

My truck drove very rough it feels and sounds like the transmission is going i out in the truck other than that everything was good

Rating:

3.0

Check engine light is on and all vehicles.

Rating:

5.0

Customer service is amazing as always

Rating:

5.0

Your check-in process through the phone is absurd... I was unable to complete because you wanted an "alternate contact" and tried to call my brother at 8 am, and then held my rental because he didn't answer. Do you understand that people have jobs and lives ...and there are even some people out there who don't have friends or family? You had my credit card on file, there is absolutely no reason for this phone call process.

Rating:

4.0

They were very helpful and efficient in picking up / getting me started with the move! The only reason I did not give 5 stars is that they weren’t very clear on how to return the truck after hours — it seemed like it would be just drop off in front and leave the keys, but really there is an online return process that you need to do (I was able to find on U-Haul’s site, but would’ve liked to know in advance).

Rating:

5.0

The gentleman handing reservations was that was great! He was friendly and kind. You don’t get good customer service like this anymore! Will rent from this location from now on!