The customer service was awful. They added the protection plan after I declined it and then was quite rude when I returned the van and asked about it they told me it what they do because of the benefits of it. Refused to help and adjust it then ignored me completely when I was talking to him
Tori Z
Customer Reviews for Al Mall Daily Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck had no gas when I got in it. Box of truck was filthy and covered in stone dust (I had to clean before loading my belongings into it) I was charged for 30 extra miles. (When I got in truck it had 105,136 miles on the dash, not 105,100..) I also declined the move coverage ($30) and was charged for it. Not the best experience and would not recommend to a friend.
Nicholas HEverything was wonderful.
JAMAL AThis location was easy to find and conveniently located on a main road in Cranston. The owner was very personable and easy to work with during the rental pick-up and drop-off once we were finished.
Jim SVery convenient location. Fair price. Everything worked well. The check in and return were easy and pleasant. Truck ran great. Price was fair.
Patrick QApp not good
donald aThe owner walked me thru the steps which were very easy...I was glad they had a truck available...Good to know in the future.1st time there!
Stephanie BThe cost per mile was too high (my total distance was approximately 325 miles). Please consider a scale that provides a discount for greater distances.
JAN-PAUL D