Absolutely. Professional friendly excellent service.
erika c
Customer Reviews for ALC Logistics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Technology experience horrible. Location was changed the day of and I was not notified whatsoever. Completely innapropriate and bad business.
Craig MThis review is only for location. Why not for the overall experience. Renting a UHaul was an absolutely horrible overall experience. Not only did the original location just not open at all that morning and I was left there on the curb, but when I had to call in to switch the locations of the rental, I had to wait even longer because they had forgotten the keys in another location. I wasted so much time just standing on a curb waiting for customer service from your representatives. Absolutely horrible And the fact that I used your official website for the bookings make it even worse.
omar sThumbs up!
Jaclyn SALC did not have an appliance hand truck that I reserved. I went to uhaul on Lincoln in Santa Monica to rent one. The folks at that haul were extremely helpful and professional, especially the manager Walter perez.
PAYAM SExcellent, helpful customer services! Thanks!
Nahalia SThe site was excellent and service was outstanding. But U-Haul, don't make the check-in service directions so ridiculously complicated. What is it 4-5 steps? List them. Five lines. And tell people about the checkin before they're driving off and driving back.
Robert BMuy bueno,mucha amavilidad..gracias.
Glenda CI dropped off after hours. It is not clear where to park the UHaul or what to do to return. Luckily, a worker saw me driving around the block from the camera. He came out to help and show me what to do.
Karrie HThis is kind of a stealth U-Haul location, with little signage. Go the the address and believe.
Joan SThis vendor was the best Uhaul place I have ever been. I will use again!!
michael dit was a mobile dropoff/no service location, but the man whose property it was was very nice and helpful after I accidentally deposited the key in the dropbox before taking dropoff pics
Joanna dDropped this off at 3pm on a Friday. Virtually impossible to tell exactly what the location was. No visible signs, no parking lot. Parked the truck down a side street. Fortunately someone saw me looking lost and came out and told me where to leave the key - in a nondescript drop box on a fence. Had this person not seen me I would have been completely lost. With regard to check out on the app, there was no acknowledgement that I had successfully dropped the vehicle off (no submit button). I got a confirmation email next morning closing out and showing drop off time as the next morning. Fortunately that was within the 2 day rental period. Generally happy with the truck but very confused at drop off. Hope this helps you make some refinements.
Neil MVery easy to pick up truck and drop off. Location was easy to find. Very professional staff. Would recommend this location to anyone.
Karen KNot enough parking. A big rig took up the parking space. I had to park across the street.
JACQUELINE DMy reservation was made in January for the Santa Monica UHAUL location. I received a call the day before the scheduled pick up and my location had been changed to downtown LA. This required an Uber trip that cost me $48. Not happy with the last-minute change, but I can’t really fault the staff at this location- very helpful.
Karen EI’ve used U-Haul over 10 times all over the country and this is the most expensive, inconvenient, and overall unpleasant experience I have ever had. The only thing I can say is that the people working were not rude, but it does not outweigh the incredibly horrible experience.
Irene MExcellent experience from start to finish
Joshua Nlove your service..
Anthony cNot helpful at all
Aubrey GYou had me drop the truck off at a location with no parking. Having novice drivers figure out street parking, also very limited, is unusually poor service.
Brien LAwesome retailer!
Jackie SThey overcharged for the used of the u-haul truck, I even add extra gasoline and they still over changed $50 dollars more.
Jorge APlease clean the vehicles before renting. The truck cab was very dirty with sand, dirt, spills, sticky substances and bugs. Disgusting.
Kim Wi went 2 miles per the odometer and was charged for 2 gallon of gas. look at my bill see for yourself
Doug CGreat customer service!
EDGAR OThe person who is in charge (Anthony) was very patient and detailed with any questions I had as well as what to do next. I will definitely use their service in the future.
Arthur NAnthony is the man! Very helpful and straight to it 💯
jose h