Didn’t see the kiosk. Had to go inside a busy gas station to ask what to do. When I scanned the app, it told me that my truck wasn’t ready an to call a number. I called the number and the person told me to go inside and tell them to check in the truck and give me the key. The gas station employees clearly want nothing to do with this. I was given a local number to call. It went to voicemail. The gas station attendant then called the person and handed me their phone. The person on the phone asked me to wait 5 minutes until they got there. When they showed up, it was fine, but why put a customer through this? It’s 30 minutes not passed when I had it reserved at this point so this was wasting time I needed to move. Finally, when I was ready to leave I asked the person if I needed to fill up the tank and they checked the gas level and told me to bring it back with half a tank. Just odd..I spent $30 on gas + 95 on the rental in total for just under 4 hours. Not a terrible deal, but was certainly not something I look forward to again.
Quinn E
Customer Reviews for AMPM Northgate
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would recommend going to the main site in Natomas.
Wanda L