Received good service!
PAUL H
Customer Reviews for AQ Truck Rentals Of Jenkintown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a very difficult time getting lock open to retrieve keys. I’d much rather pick up from a full service U-Haul
Karen BUsed mobile pickup to get my truck. I spent over an hour trying to get it to work including calling different uhaul support numbers and kept getting transferred or cut off. Wouldn't recommend at all. They also changed my location from a real uhaul (glenside) to here and I was not happy about that
Gregory ZAll went well.
Wallace PThere were a lot of extra background check information steps that had to be taken that could have been made beforehand online rather than at night when I actually had to pickup the vehicle. Also none of the furniture pads or dolly was in the truck when we got there which was very disappointing because again, at 9:00 pm at night it was difficult to find what we needed at Walmart or Home Depot. U-Haul is great, but there are some things they can tighten up on to make it a little easier for the customer.
Evan WEasy pick up and drop off through the app
Joseph BWould have been nice to have stickers put on trailer from previous damage spots. The service person at this Jenkintown location was very pleasant and easy to work with. Parking for ubaul vehicles was tight with pedestrian cars parked around the uhaul trailer.
Benjamin DThe woman who helped me behind the counter was great and I like having a pickup and drop-off location right in my neighborhood. She was very courteous and professional and made the pickup and drop-off experiences very easy.
John HI’ll never rent from that location again.
Paul PVery organized, simple pick up and drop off.. definitely will recommend it
Cliff PThe employee who checked me in and out but super nice, efficient and made the experience great.
Robin PSuper friendly and helpful service
Aaron KNo problems with the truck/ cargo van only thing I can say you can prove is terminate I had ants under my chair
Jamal JThe person who helped me was great!! I was having trouble signing in and she was patient. Deserves a raise.
Terence HThe Manager was extremely courteous, knowledgeable & informative. The van was very clean inside & out. Overall it was an excellent rental experience!
Lewis WEverything worked out well is expected excellent
KEVIN DReserved a 15’ truck to take advantage of the ramp, however, the rain would make the use of the ramp extremely difficult. There was a van on-site and I asked the attendant to switch the reservation which she did. Her professionalism to customer service was top notch and truly appreciated.
ISMAEL RThe lady was awesome at this location
Adrian MNo staff on duty at 9am per hours listed online, The app sucks for self check in, and the website isn’t much better
JONATHAN TEverything was great! Will use again!
Tyler EOverall, I was satisfied with the rental. It got a bunch of stuff from point A to point B, it was clean, and I had no qualms about using it as such. However, the mobile pick-up process was an issue. The site would not recognize that my device was using location until I set it manually through Aa , even though I allowed it when my phone asked. I’m not sure why it needs to be done this way. I also had to use my driver’s license to get the key out of the box. Either the box needs to be bigger, the keychain needs to be smaller, or the box construction needs to change—the key kept getting caught on the bolt on the inside of the door every time the door went to open, and I had to use my license to push things into different places just to get the key out. Finally, I asked for a dolly and furniture pads and both were missing when I picked up the truck. I tried to contact the business, as Google indicated they were open when I picked up the truck, but nobody answered. Like I said, overall, the main purpose of my Job was achieved safely and cleanly. But there were a few things that complicated the day—and this is more common when I rent trucks than things going without a problem. A shame, since your vehicles are mostly good and the price is great, but pick up is starting to leave me desiring more.
NICHOLAS H