Customer Reviews for ASNAA Corp
(U-Haul Neighborhood Dealer)

Rating:

1.0

I arrived at my pickup location on Jensen at 9:45 a.m. for a 10:00 a.m. reservation after driving from Arlington, TX to Houston. By 10:09 a.m., no one had shown up to provide the truck. I called the number listed for the location, and a woman answered, saying she was unaware of my reservation but would leave home immediately to come to her business. She mentioned it would take at least 30 minutes for her to arrive. Since I was on a tight schedule with another appointment at 10:30 a.m., I contacted U-Haul to arrange a different location. They redirected me to another site, but that location was flooded and unavailable. I called U-Haul again, and they sent me back to the Jensen location because the business owner had finally arrived. By the time I got inside, it was 11:00 a.m., and I was already late for my other appointment. The woman at the counter couldn’t locate my reservation on her computer, so I had to call U-Haul once more. They assisted her in finding the reservation so she could check me in. I finally received the truck at 11:15 a.m. This was the worst rental experience I’ve ever had. There was no punctuality or sense of urgency from the business, and the customer service was extremely poor.

Rating:

5.0

Honestly very sastifacer for this space and very happy because the space has been there since day of launch and it’s been amazing

Rating:

1.0

No gas was on E.truck was dirty had trash in the back

Rating:

2.0

I rented a car trailer and it was extremely difficult to park it where they wanted it. They have no room for anything UHaul related.

Rating:

1.0

I complained to the shop that rented me the U-Haul and explain to him. Why was he renting this truck to me so filthy and nasty and he told me call U-Haul complaint to them as is he just didn’t care.