Customer Reviews for AA Smog Check
(U-Haul Neighborhood Dealer)

Rating:

1.0

Very happy with U-haul. Will not rent from this location again. Seemed like the guy really didn't want to be at work or help out. Asked him a question about the rental and he shrugged his shoulders. Had to call corporate who took care of the issue. Thank you corporate.

Rating:

5.0

The guy who runs this location was fast friendly and helpful. Highly rated. He was even there in this Saturday while lots of others shops were closed. Good thing he was. The website would not let me check in online.

Rating:

2.0

Representative informed me that I was able to return my uhaul rental to any location. I showed up at a different location to be informed that was incorrect. It was a waste of my time and money to then have to drive the truck back to the original rental location. The representative also did not want to walk the truck with me prior to leaving. He handed me my paperwork and that was it. I had to walk the trucks in the parking lot to identify which truck was mine.

Rating:

1.0

I have rented the truck in advance, I did the whole process from my phone and everything was good but when I get there the place was closed and I have to wait for the person in charge of this location for about 30 minutes, right after his very old PC or/and internet system was super slow, he couldn't finish the reservation and must call to get permission from UHaul to give me the key, because he never get his PC back to work...first time that I have issues renting a truck from Uhaul..I will never use this location again.

Rating:

5.0

people working this location was very kind Thank you

Rating:

1.0

I called to extend my rental to Saturday night and was told “go ahead, we are closed Sunday so we will charge you for the day regardless if you return it after hours or not. I then arrived at 5:50PM (10 minutes prior to close on Monday and the employee was already gone. As a result I was charge an extra day of rental+insurance due to an employee closing early. Ridiculous and will be using a friends truck next time I move again.

Rating:

1.0

There was cockroaches in the truck! Disgusting

Rating:

4.0

Rep had us wait in facility with no air conditioning in 90 degree weather while he ate his lunch . Otherwise he was friendly and everything went smoothly

Rating:

1.0

First of all the client should have to pay for charges that are not legit. I was charged for fuel even though i return in the same gas level as provided. Not happy with this absurd charge that was not honest!

Rating:

5.0

Thank you Amazing Domingo and Ave for your service! First time customer I thank you for showing me everything I needed to drive the truck. I would recommend this service to my family and friends. Ms Kinney.

Rating:

3.0

Be honest in billing your customers. I did not request for insurance coverage. Your total bill for a one day rental was $ 219.33. It should only be around $ 135.80.

Rating:

3.0

We returned truck to the specified place in Lake Havasu. We were told it doesn't come here and were sending us to another place. A man came in and said they will keep it rather than making us take it across town. Very polite and helped us. Where we rented in Riverside CA, don't know why he sent us to the wrong place but overall, it worked out very well. We commend the dealer in Lake Havasu. Thank you guys!

Rating:

1.0

Get beck to customers when you say you will.

Rating:

3.0

The gas tank had a hole in it

Rating:

3.0

Notifying customers that they need to fill gas tank before they return it. Nobody told us so we had to make extra trips to fill the gas tank.

Rating:

1.0

Awful service, over charged for gas and on my credit card

Rating:

5.0

Excellent customer service. Easy and helpful pick up and return.

Rating:

2.0

The facility was clean but not inviting.

Rating:

5.0

Great customer service

Rating:

5.0

Great customer service!

Rating:

5.0

Great customer service

Rating:

1.0

You need to be more organised and make sure you know what you're doing!! Make sure you charge the right prices!!!!!

Rating:

5.0

I have been at the other locations but this locations was closer and much faster. Great place!

Rating:

3.0

Service was fast and trucks were very clean.

Rating:

3.0

Have a cleaner location and trucks

Rating:

5.0

He did a very good job and took care of me in a very professional manner .

Rating:

2.0

The office was a storage room. There were no supplies.

Rating:

1.0

This is my first but also my last time using (Automated renting systems) from U Haul company. Billing not clearified,cheating customers.

Rating:

3.0

Although I was able to rent for additional day with no problem, it took hours to get a call back. Not a true UHaul store for last minute supplies I needed.

Rating:

5.0

N/A

Rating:

5.0

The man there working was a great help.

Rating:

4.0

It was a good experience.

Rating:

2.0

Agent was not at the location at the time it was to open for service at 8am...(arrived approximately 20 minutes late)

Rating:

5.0

Luis was helpful, quick and courteous.

Rating:

5.0

The gentleman working this location was friendly, personable and met all expectations.

Rating:

5.0

The truck had a quarter tank of gas when I got it. So put in $40. Worth of gas. But I only used about $10 of it.

Rating:

5.0

Service was excellent. Experience was painless.

Rating:

5.0

Very good customer service. Was quick and easy! Not like Main and 6th street location in Corona. They are horrible.

Rating:

4.0

Manager was on time and very helpful and had the equipment needed. Thank you for the service

Rating:

3.0

I was quoted a lower price and when I got the bill by e-mail it was changed to a higher amount !

Rating:

5.0

Very nice gentleman.

Rating:

5.0

Excellent customer service; very friendly, polite, and helpful. It was a pleasure doing business at this location.

Rating:

5.0

No coments or inprovements on this time.

Rating:

2.0

complained about transmission, no response or conclusion.

Rating:

3.0

Why did you schedule me to arrive merely ten minutes before due? We were late.. :/

Rating:

5.0

N/a

Rating:

5.0

Great service and location.

Rating:

2.0

Agent in pickup location does not seem to be enthused. Took extra time to get things ready. Also, being rescheduled to another pickup site which is farther as well as getting a late notification the day before is unacceptable and greatly impacted our moving schedule.

Rating:

1.0

I went to the office initially and was told the trailer had a full tank. during paper work but later i found that the tank was not full I brought it up to the attention of the service guy he did the adjustment with a pen on a piece of paper and we both initial it. but he did not add a copy on my paper work and also did not change it in the system. and at the final destination i top the gas to the level i know it was when i took it . and to my greatest surprise ,He had indicated full tank and i was stock I had to take the truck back to another gas station to top it up at my expence. I ended up spending $20 more just to get only $9.95 rembursement. I had to call this guy back and have him talk to the U haul guy in brawley.

Rating:

5.0

Steve reimbursed me for safety chain. Uhaul texted me twice with an overdue equipment notice and I turned in all of my equipment on time. The first customer service agent I spoke with was extremely rude and his customer service was so poor that I asked to speak with his supervisor, who then checked and told me that my equipment was not overdue and the text should not have been sent.

Rating:

5.0

Great service and help. Keep up the good work. Thank you!

Rating:

5.0

no complaints,

Rating:

3.0

should not require customer to stand on back of trailer or to request customer to lift trailer onto vehicle. poor customer service

Rating:

3.0

A little hard to find. A sign?