Customer Reviews for AA Storage of Highlands County

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AA Storage of Highlands County

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Jeremy Chad C. on

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NYDIA O. on

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Steven R. on

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This U-Haul service was ran the way I expected very friendly helpful knowledgeable I would go back there again anytime

Andrea S. on

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The hours of this location was not good. The bass afraid to drop trailer off unattended so I had to wait until Monday morning. Fortunately a relative of the owners stopped by and helped communicate with me to drop it off and complete the self check in.

Ashley V. on

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Very clean, door was locked when i went to drop it off and had to call to have them come out, but that was fine, dropped the trailer off with no issues and was on my way elsewhere

MIRKA P. on

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Martin B. on

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Anton M. on

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PHILLIP W. on

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Great customer service.

minoska C. on

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Thomas L. on

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Henrietta T. on

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Teresa G. on

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christine W. on

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Melissa L. on

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Tim P. on

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Mary Jane R. on

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Make sure to read all stickers inside van.

George M. on

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A little confusing to find following mapquest but still pleasant personell.

Casondra W. on

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David T. on

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Lizzette R. on

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michael W. on

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Aida R. on

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I would recommend only if the other locations were closed on weekends. When I applied it said opened, but to my surprise everything had to be done with codes. Nevertheless the agent, Jennifer Gaylord I contacted was very kind and helpful so that I would not be charged above the 3 hours.

ROBERT C. on

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Drop manager was great. We rent a storage unit also from the location. I would Highly recommend it to anyone who wants to store or rent a truck.

Pierre R. on

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David J. on

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Karen M. on

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robert H. on

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Linda B. on

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I did not get a furniture dolly with a security strap attachment or bumpers. It was just a dolly that was useless for moving furniture I was afraid would get damaged without the strap and added padding

Oran T. on

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Patricia N. on

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Great customer service!

JEFF C. on

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Samuel B. on

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Ray S. on

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Every thing was just fine until I got into rain in Indianapolis.As the wipers went to the left they made a terrible noise and did not clear the windshield. Returning to the right they were quiet and cleared the windshield. Fortunately it did not rain for very long and it was a light rain.

CU N. on

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Daniel G. on

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ROBERT B. on

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Great experience, easy to deal with.

Richard O. on

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Good service. Easy pickup and drop off, great staff

jon N. on

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Get someone there on time. Had to call emergency number to pick up truck. Truck was supposed to be ready at 9 am. No one there

DEBO D. on

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Nice people running the facility.

Janet H. on

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Floyd T. on

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Myself and the mover said truck needed brakes.

barbara W. on

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Driving in town alright. Relatively new truck yet when on the highway/interstate the front end badly out of alignment Had to keep firm hand on wheel to keep corrected and had most trouble when large trucks were passing. Felt like a battle to drive.

Jessica P. on

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Nathaniel W. on

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Great customer service! Everything we needed was ready to go when we showed up.

Todd G. on

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MARK M. on

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albert A. on

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CHARLES A. on

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Peggy J. on

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cab of truck was dirty and back of truck was dirty with dog hair.

ROSITA D. on

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jill T. on

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When we found the location just before 2pm there was a note that read they were out running errands until 2:30. Had to use drop box and left a note.

FRANK L. on

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Open on the weekends

JUDITH S. on

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JEFF C. on

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Eric M. on

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FLOYD T. on

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James H. on

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Had to hook up and inspect car transport myself. Took almost 1 hour to get contract and get on my way. Their computer wasn't working. Had to repair the light cable connector, toque wheel lugs to 50 ft. lbs. as they were only torqued to 30. Tire pressure was way low in two tires. It is fortunate for me that I am a mechanic. Uhaul should use only locations capable of performing service on equipment. A storage facility that sells meat doesn't qualify in my mind. I'll use the other rental company next time.

FLOYD T. on

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Cortland M. on

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Brian E. on

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GREAT!

KATHLEEN M. on

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I don't think it had anything to do with the location, but the truck had a bad tire and was bouncing and was very difficult to drive.

Janet M. on

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Margaret G. on

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REBECCA B. on

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this truck was originally reserved at the BP station on us 27south--the rented a truck that was not available and did not notify me. the people at this location contacted me and set up a reservation for me. it took much too long to get the paperwork done when i went to pick up the truck the next morning. this could have really caused me a problem because i only had a short time to get the move done because helper was available for only a short time. THE ORIGINAL SITE WAS RESPONSIBLE NOT THE SPINKS ROAD PEOPLE AND THE BP SITE PEOPLE WERE VERY UNCONCERNED. I WOULD RECOMMEND SPINKS ROAD PEOPLE BUT NOT THE US 27 SOUTH PEOPLE.

TERRY R. on

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JEFFREY W. on

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I scheduled to pick up at a different location, You chose to move the pick-up location. If I had wanted to drive 15 miles out of my way to pick the truck up. I would have picked that location, I do not appriciate the in-convience. my drop off location was also changed. that is NOT what I call customer service. the people were great, but Uhaul's at-will changes without the customer's consent really STINKS. for that I would rate Uhaul's VERY POOR for pick-up and Drop-off location service!!!!!!!!!

JANET M. on

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PETER C. on

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LILLIAN S. on

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Give complete total of rates on the phone very upsetting to here one rate on phone get another one in person

LAURIE H. on

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THOMAS A. on

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Honor the 1 month free storage I was told in advance I would receive.

john B. on

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JOSEPH B. on

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JOANN B. on

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When asked about sizes to determine what size truck i needed... I was never told the truck cab was included in the truck size. I had to leave property in florida, and now I not only have to pay someone to delivery the rest of my property but I have to rent another UHAUL... I believe you agents are not to look out for the consumer but to scam the consumer for every penny they can.

Sharon H. on

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BIENUENIDO F. on

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PAUL B. on

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JIMMY S. on

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I was pleased with the service I recieved, however the reservation was made by one spouse and the other spouse picked it up. I don't know how, but the price was alot more than the original quote. We paid it though because we didn't have a choice!

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place was hard to find, had to wait for employee to finish talking before they would help us. No one ever told us a 10' truck didn't have a ramp. That really needs to be made more clear. Would you like to know how hard it was to move 3 rooms of furniture w/out a ramp?