I can't say I see a lot of room for improvement. Customer service was awesome and I would recommend that location to everyone. The gentleman that helped me went out of his way to make sure I got what I needed. In my opinion he deserves recognition for impeccable customer service.MAX W.
Customer Reviews for AAA Pacific & Lilly Poplar St Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jennifer H.
the trailer did not have landing gear. after hours drop off was a challenge. very heavy.WILLIAM H.
Customer did not leave a comment.DENISE W.
Customer did not leave a comment.TYLER CURTIS M.
Tire was very low in air....Had to fill it twice from Olympia to Seattle. Very dangerous. Location was not clean and didn't offer any supplies. Man that helped us was very nice.SAMUEL J.
Customer did not leave a comment.Tamara E.
Customer did not leave a comment.ANDREW D.
Customer did not leave a comment.EVAN MIKHAEL B.
Customer did not leave a comment.Jerry G.
Nothing to done good excellent customer service all the way aroundADAM Q.
Pickup and drop off were handled by the staff. They did a great job.THOMAS G.
originally I had a reservation at Bayshore u-haul and was to pick up the trailer when they opened at 8:ooAM, Monday. Was called at 10 minutes to 8:00 Monday telling me that the trailer was out of service. I know they had the trailer Sunday because I saw it when I drove and talked to them about your internet and phones being out of service. They said nothing to me at that time that the trailer was out of service.KENNETH B.
Easier accessTimothy B.
Customer did not leave a comment.Daniel E.
Check out and in was fast and efficientGregory C.
More training in customer service during pick up. Clean up office.EXPEDITO B.
This location was very hard to find, and even harder to get into. The alley that it was located in was right next to a red light, and almost impossible to get into with a large truck or trailer. The guy running it was pretty nice though.JOSHUA A.
Customer did not leave a comment.Jeff J.
Customer did not leave a comment.GARY PHILIP J.
Friendly and helpful staff.Darren W.
nice truck, very easy to use.Vickie F.
Kudos to Robert. He was very professional curteous and a pleasure to deal with.RICHARD L.
Very nice and friendly when I returned my truck I rented.MARION K.
Customer did not leave a comment.TERRY S.
Service Rep on site should double check on rates being applied before running the credit card charge. I had a special rate from Traffic, and because they'd run the full rate, I had to call the UHaul customer service to get the credit. I was on hold for 38 minutes, then told I had to call a different number. That person was helpful, but said it had to be submitted to someone else for approval and it would take 72 hours. It would have helped to get it right the first time.Paul P.
Customer did not leave a comment.ADAM Q.
All good here at this localScott G.
Customer did not leave a comment.Andrew G.
The staff at the pick up location was very nice and was very willing to help. This location does not offer any additional items like moving blankets or packaging materials which was disappointing I was not pleased with the fact that the facility that was suppose to have my truck ready had closed down permanently. After a few phone calls I was told to pick up a new truck over an hour away from my residence. I was eventually called by a area manager who was very polite and helpful. He made sure the truck and the trailer I needed was at the same location. It all worked out but still not the kind of thing you need before a 3000 mile move. The biggest issue was the truck/ engine. The V10 is a terrible idea for a 26 foot box truck. Fuel mileage was below 5 miles per gallon in some areas. The truck hardly had enough power to make it over the mountain passes in Washington, Idaho, and Montana. I could not maintain speed on hills without putting the truck in to manual mode. This made the entire drive stressful not to mention the insane fuel bill that came with the underpowered motor struggling the entire way. I know why you choose the V10 over a diesel motor but the chose makes it worse for the consumer. I will not recommend a Uhaul product to anyone attempting the same style move as me.Ryan M.
Wasn't aware this location existed. But they had the trailer I needed. Was quick, easy, and affordable.AUSTIN C.
I thought everything was great fast and easy serviceJeremy R.
Very knowledgeable, friendly and efficientTiffany C.
Customer did not leave a comment.Sonja K.
Possibly best U-Haul experience I've ever had. Very friendly, courteous staff during pickup and drop off. Thanks.RICHARD L.
The dolly that I reserved was not available when I picked up the trailer. Clerk said it was locked up and he didn't have a key.Tommy G.
Customer did not leave a comment.BENJAMIN C.
Customer did not leave a comment.SHENIQUA A.
I dropped the truck off after hours, the location was easy to find, clean, ample parking and an easy to find drop box.Rodney S.
not a thing, the service was good and quickNathan S.
The web pickup process did not work for me. The system could not see my photo to verify against my drivers license, yet the attendant could see it when he came in at 8AM to complete the pickup process. The system also could not accept my credit card payment, that was accepted 2 weeks earlier with my initial reservation. I will not use the web pickup again, I will just wait for the office to open and do this "old-school". The attendant was very helpful and friendly. The equipment was in good condition and clean.david L.
my tongue jack broke while going down the road and hit the road while driving my last rental before that I had to go to another place to get a trailer I rent from uhaul a lot and I hope for a better experience in the futureIsiah S.
Customer did not leave a comment.JARED B.
I was very pleased both with the equipment and the service.DEBBRA T.
Customer did not leave a comment.Jaclyn H.
THE ONLY ISSUE WAS THE TRUCK HAD INTERMITENT FUEL PROBLEM. ACTING LIKE FUEL PUMP NOT SUPPLYING FUEL AT TIMES UNLESS I PEDEL THE ACCELERATOR TO INCOURAGE IT TO KEEP RUNNING ! ACTED LIKE RUNNING OUT OF GAS AT THOSE TIMES!GARY C.
Smelled like cat pee inside the office and seemed pretty run down / shady inside office. Person helping was nice. Vehicle was obviously NOT cleaned much less sanitized since last use with hand prints on the windows, and food debris and wrappers in the floor of the rental. Had MASSIVE issues with the stupid uhaul app. Ended up having To do checkin manually.matthew R.
Customer did not leave a comment.CRAIG W.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.ROBERT CRAIG B.
Customer did not leave a comment.ALEXANDER JOHN H.
Customer did not leave a comment.DAWN J.
Customer did not leave a comment.Bennie W.
I have used this location several times because of the professionalism of the staff and the condition of the equipment. Great locationBRIAN S.
The place smelled of urine.TIFFANY I.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.Melanie C.
Customer did not leave a comment.LOUISE S.
Trailer was damaged, missing lights, and bad unsafe tire.CHARLES MARK W.
The guy was very courteous and helpful.LINDA G.
Customer did not leave a comment.ROCKY S.
Customer did not leave a comment.David H.
Customer did not leave a comment.Gary C.
The 26' truck was in excellent shape and a pleasure to drive except for a shake in the drivers front wheel. It felt like a separation in the tire tread but don't know for sure.GARY C.
First time I put too much gas inchad F.
Customer did not leave a comment.LOREVA P.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.CHULWOON K.
Customer did not leave a comment.JOSEPH B.
Mr. Wilson, the service representative, was professional, friendly and quick. He was thorough and knowledgeable regarding the rental contract, options, and responsibilities. I left feeling satisfied and confident with my rental. He is an asset to your company. The only issue with this facility is the physical location. Its driveway is in kind of in a tricky spot almost right at the corner of Pacific and Lilly. Overall this is the second time I have used this location and will not hesitate to use it again and recommend it to others.DAVID L.
Customer did not leave a comment.Timothy C.
We've used this location multiple times, we've always had excellent service!BENJAMIN JAMES T.
This location was very helpful and quick to respond to our need to have a truck at the last minute.William J.
I find it deceptive that although I "ESTIMATED" that I would need the truck 6 hours, I paid for a daily rate and could have had the truck for 24 hours. I felt rushed to get the move done and find it bad business that UHaul had the truck reserved exactly 6 hours after my reservation. What would you have done if I needed it longer than 6 hours. Bad Business practice.James B.
Customer did not leave a comment.Wayne B.
Was taken care of immediately!MICHAEL P.
I never got the hbd truck that I reserved and was charged for.Tannia M.
Customer did not leave a comment.Terrance M.
Customer did not leave a comment.karen M.
not turning customers away just because the computer network is down. very inconvenientjoseph Z.
Good customer service. Crappy old trailer.Geoffrey S.
Office looks like it was shit at and hit. Service was good.Rob B.
Good hardworking guy, nice to deal with!Cole B.
Very friendly serviceRyan S.
U-Haul, you're the Best ! Thank youMichael B.
My hold time when making my initial reservation through the 1-800 # was almost 30 mins. Ugh!Kristen C.
The online registration made the rental so easy. Tristan and Robert were very helpful and we were there about 10 minutes and we had our truck. The truck was fine, the move easy with the ramp and dolly, and we were more than satisfied with our entire experience with this Uhaul rental.Pat P.
Customer did not leave a comment.ASHLEY B.
Customer did not leave a comment.Rick G.
Customer did not leave a comment.Thomas D.
Customer did not leave a comment.Pamela L.
Customer did not leave a comment.Monte S.
Customer did not leave a comment.Jeffery J.
Customer did not leave a comment.JON R.
Customer did not leave a comment.Monta V.
Just did a quick run to the dump. Quick, easy, and pleasant experience with the staff. Very close to our home. Will definitely use again.Bradley R.
I had to return the trailer earlier than planned, but even though I arrived back to the rental place well after hours, someone was there to assist me in disconnecting it and checking it back in. outstanding service.Neil D.
the person helping me was very rude, and not welcoming at all. he did not clean the truck beforehand, and he did not help to inspect the truck before leaving the lot. He just said, to go to a back lot and the truck will be there. No assistance whatsoever. Staff were not wearing masks inside the office to help prevent the spread of the corona virus. The person helping me check the truck in when I returned it was much nicer and helpful.Dory N.
It was fast and easy.John C.
Customer did not leave a comment.Harry H.