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Jennifer H.
Customer Reviews for AAA RV & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing , aaa in Carlsbad is top notch !
James T.Fast and friendly service. Pleasant experience!
Raul T.very helpful, she knows her business help a lot very nice
doyle T.Was a very good service and very friendly ty
ron B.Overly very happy as always
Walter C.Always a great experience. Proprietor very helpful!
tyler H.Drop off was very easy. The lady was nice and friendly. Great job. Thanx.
MICHAEL N.Well I was offered special rates and received regular rates! So I was pretty upset big difference in pricing !
danny P.Making a reservation was easy but when we went to pick it up it was a big mess. No truck available!!
TERRI G.Zero complaints. I was greeted by a friendly person. They helped me get set up and they were very acomodating. I couldn't ask for more.
William H.Nothing. Everything was on point.
MARCUS L I.She was a very friendly and helpful
Kelly H.Awesome customer service as usual with this location!
KEITH L.The lady was outstanding and very helpful very happy
Kelly H.The manager corrected a mistake on the gas charge and credited me with a $50 gift certificate for my troubles.
Mary S.It was amazing !
Jordan E.Everything was just Fine
Daron W.Excellent customer service with regards to getting Uhaul equipment!
Ronald B.Was very helpful and had room for me to park personal vehicle while I used truck to move out of local storage unit
Phil E.The sales person was exceptional,she went above and beyond to make sure the rental agreement was right as well as double checking the rental equipment before I left. She was also knowledgeable and up to date on current State regulations.
James M.Pleasant experience
Leo A.Very Satisfied with service
Lupe M.I felt the price was really expensive. I rented for 6 hours and paid almost $90. You need to bring back the deal where it $29.95 for the day. No extra mileage....
Rodney C.Terrific place. Will come back in the future
RAMIRO S.Make the truck more aerodynamic...they are God awful to drive in heavy winds.
Adam F.Great Service Staff!
Timothy H.Quick and friendly service.
pamela H.Staff was very friendly.
John K.Nothing that I can think of, I had a great experience picking up my trailer.
Laura M.UHaul Personnel performed as expected.
David S.Great service!
William M.The Smart phone option of checkout was awesome.
Steve K.The customer service was amazing. She was knowledgeable, extremely helpful and super sweet. My move couldn't have gone any better thanks to this uhaul experience.
Tara W.Overall experience was excellent. The person who attended me was very professional and helpful.
Jose A.The whole town needs to be come more modern and open minded people
LUKE B.Make sure vehicle is thoroughly checked out before renting
Robert W.Service was great and friendly
BONIFACIO V.My only suggestion is to let go of any old idea about the cost of service with U-haul. U-haul is very reasonable with the service they provide. If I would have known the benefits of using U-haul far outweighs it's cost, I would have been using U-haul years ago.
John R.Customer srv was excellent, and I love that ur open on Saturdays.
TERESA L.Make sure what customer ordered is in the U-Haul. Provide bigger selection.
Luis R.The service was great but thier was a lack of communication between online reservation and actual people taking care of customer
Freddy H.The Gal and the rental place was all by herself, super busy and was unaware that the equipment I rented was worn out, but she was very nice but stressed. The trailer I rented had 2 bad tires one that was low and running hot so I found air to pump it up. A bit further that tire almost blew out, when I stopped to fuel up I saw a big chunk of tire that had already fell out and more ready to fall out and that could have caused a bad situation since I had my father in law's rare vintage truck on the trailer. If I had not seen the tire failure it could have been bad. I called road side assistance and a nice gentlemen from A-1 towing replaced that tire an another that was super worn out. When I rent a trailer from U-Haul I should never have to worry about this, these issues should seen by the personnel renting the equipment and fixed prior to letting the equipment leave the facility.
Roger S.Not a thing! Larissa was great!
kim S.