Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dropped off the trailer after hours on a Saturday. Called them Monday morning to let them know I had left the trailer and she had already checked it in and closed it out. Awesome service! I would recommend this location to anyone needing a U-Haul.
Rodney M.
Rating:
5.0
Customer did not leave a comment.
trustin B.
Rating:
5.0
Customer did not leave a comment.
Abel C.
Rating:
3.0
Customer did not leave a comment.
William B.
Rating:
5.0
Customer did not leave a comment.
Kylie K.
Rating:
5.0
Wry easy drop off welcoming and inviting
kevin C.
Rating:
5.0
Professional service all around. No improvement is needed.
Patrick M.
Rating:
3.0
The truck pulled hard to the right. I had a very hard time keeping the truck on the road. You made me pay for bringing a vehicle in very bad condition so you could fix its problems.
jim S.
Rating:
5.0
Customer did not leave a comment.
Mark M.
Rating:
5.0
Customer did not leave a comment.
aaron C.
Rating:
5.0
She was very friendly and helpful.
Sara B.
Rating:
5.0
Customer did not leave a comment.
Angie F.
Rating:
4.0
Customer did not leave a comment.
Michael S.
Rating:
5.0
Customer did not leave a comment.
Mark W.
Rating:
5.0
Customer did not leave a comment.
robert B.
Rating:
5.0
Customer did not leave a comment.
Ramon M.
Rating:
5.0
Customer did not leave a comment.
everett P.
Rating:
2.0
We only dropped off at this location. It was a very different type of location making it difficult to compare to our pick up experience.
ELoise D.
Rating:
5.0
Nothing to improve, service was prompt and thorough.
CHRIS J.
Rating:
5.0
Amazing management and customer service!
Jennifer D.
Rating:
5.0
Customer did not leave a comment.
John H.
Rating:
3.0
Fees. Ease of use.
It may be, or at least SHOULD be illegal to advertise 20 dollars per day, because two days cost me hundreds of dollars in the end. The 24 hour phone pick up service COULD be game changing, but it puts all the work on the customer! ID and questions? Understandable. Taking pictures and making me let you call two friends to vouch for me? Ridiculous. I'm PAYING you money to use the truck. If I have to replace fuel, clean the unit, AND provide references, it should be free to use the truck. I'm doing everything!
Trevor A.
Rating:
5.0
Customer did not leave a comment.
Ivan V.
Rating:
5.0
Customer did not leave a comment.
Karolyn A.
Rating:
3.0
Customer did not leave a comment.
james M.
Rating:
5.0
Customer did not leave a comment.
Tonya C.
Rating:
5.0
Customer did not leave a comment.
MICHAEL B.
Rating:
5.0
Customer did not leave a comment.
David S.
Rating:
4.0
Friendly service and easy in / out
Amy S.
Rating:
5.0
Keep up the good work. Great location, and enjoyed talking with the representative
Todd K.
Rating:
5.0
Maybe more varieties of equipment. Otherwise great service and people who will help you out any way that is possible for them.
Michael T.
Rating:
5.0
Outstanding customer service.
Cameron J.
Rating:
5.0
We're frequent Uhaul truck renters and we fully recommend the Happy Valley location for everyone. She is super helpful and very friendly. Several times she's made our day with great conversations and laughs.
Javier C.
Rating:
5.0
Customer did not leave a comment.
Ramiro T.
Rating:
3.0
Upon arrival at about 3pm on 5/5/22, a day early than I was supposed to return the trailer. They were closed. There was a note on the door starting so and times. I dropped trailer off and left voicemail on their phone. No one contacted me (which is okay) about the trailer. I was not able to complete the online drop off instructions due to it telling me I did not have a contract. Stems back to where I picked up the trailer. Also I wanted to return the trailer to J&J pipe because it was closer to my house and Uhaul made me change the location. This is not the first time that has happened.
Marvin B.
Rating:
4.0
Customer did not leave a comment.
Fiona B.
Rating:
5.0
Customer did not leave a comment.
Daniel A.
Rating:
5.0
The lady helping us was simply amazing and super nice .
Lorenzo V.
Rating:
5.0
Customer did not leave a comment.
ANTHONY H.
Rating:
5.0
Customer did not leave a comment.
camron B.
Rating:
5.0
Customer did not leave a comment.
Marilyn T.
Rating:
4.0
Customer did not leave a comment.
Jimmy L.
Rating:
5.0
Extremely helpful and accommodating owner. Truck was in great shape and ran and drove very well. We will rent from this place again when we need a Uhaul truck.
richard B.
Rating:
5.0
Customer did not leave a comment.
David W.
Rating:
3.0
Customer did not leave a comment.
MARY M.
Rating:
4.0
Customer did not leave a comment.
Barak W.
Rating:
2.0
Customer did not leave a comment.
DAVID R.
Rating:
4.0
Customer did not leave a comment.
Ronald L.
Rating:
5.0
Fast and friendly service. Clean and safe equipment!
Todd E.
Rating:
3.0
Customer did not leave a comment.
KIMBERLY T.
Rating:
5.0
Customer did not leave a comment.
dodie H.
Rating:
5.0
Cordial, helpful, professional. Thanks U-haul!
SETH P.
Rating:
5.0
Customer did not leave a comment.
Michael R.
Rating:
5.0
Customer did not leave a comment.
JERRY E.
Rating:
3.0
Customer did not leave a comment.
Scott L.
Rating:
4.0
Customer did not leave a comment.
CHARLES B.
Rating:
5.0
Customer did not leave a comment.
Galen W.
Rating:
5.0
Very friendly!! Awesome Service!!!
larry T.
Rating:
5.0
Customer did not leave a comment.
Felipe B.
Rating:
4.0
You've got to really look for the Uhaul sign...I almost missed it
SIOBHAN B.
Rating:
5.0
Customer did not leave a comment.
Jennifer H.
Rating:
5.0
Customer did not leave a comment.
Kai Wen C.
Rating:
4.0
Customer did not leave a comment.
RAFAEL R.
Rating:
5.0
Nothing , aaa in Carlsbad is top notch !
James T.
Rating:
5.0
Fast and friendly service. Pleasant experience!
Raul T.
Rating:
5.0
Customer did not leave a comment.
WALTER C.
Rating:
4.0
Customer did not leave a comment.
Cheri E.
Rating:
5.0
Customer did not leave a comment.
Felicia V.
Rating:
5.0
Customer did not leave a comment.
TIREY KYNAN V.
Rating:
5.0
Customer did not leave a comment.
kenneth H.
Rating:
5.0
Customer did not leave a comment.
steven F.
Rating:
5.0
very helpful, she knows her business help a lot very nice
doyle T.
Rating:
5.0
Customer did not leave a comment.
joey C.
Rating:
5.0
Customer did not leave a comment.
Greg K.
Rating:
4.0
Customer did not leave a comment.
JAMIE H.
Rating:
4.0
Customer did not leave a comment.
jerry S.
Rating:
5.0
Customer did not leave a comment.
CHRISTY T.
Rating:
4.0
Customer did not leave a comment.
Tara A.
Rating:
5.0
Customer did not leave a comment.
doniven A.
Rating:
5.0
Was a very good service and very friendly ty
ron B.
Rating:
3.0
Customer did not leave a comment.
Mackenzie H.
Rating:
4.0
Customer did not leave a comment.
Nichol M.
Rating:
5.0
Overly very happy as always
Walter C.
Rating:
5.0
Always a great experience. Proprietor very helpful!
tyler H.
Rating:
5.0
Drop off was very easy. The lady was nice and friendly. Great job. Thanx.
MICHAEL N.
Rating:
5.0
Customer did not leave a comment.
TONYA R.
Rating:
5.0
Customer did not leave a comment.
Mark K.
Rating:
4.0
Customer did not leave a comment.
STACEY M.
Rating:
5.0
Customer did not leave a comment.
Thomas H.
Rating:
3.0
Well I was offered special rates and received regular rates! So I was pretty upset big difference in pricing !
danny P.
Rating:
5.0
Customer did not leave a comment.
Wayne H.
Rating:
5.0
Customer did not leave a comment.
Bobby T.
Rating:
4.0
Customer did not leave a comment.
Tammy N.
Rating:
4.0
Customer did not leave a comment.
Chad S.
Rating:
4.0
Making a reservation was easy but when we went to pick it up it was a big mess. No truck available!!
TERRI G.
Rating:
5.0
Zero complaints. I was greeted by a friendly person. They helped me get set up and they were very acomodating. I couldn't ask for more.
