Customer Reviews for AAlways Hookin Towing
(U-Haul Neighborhood Dealer)

41 reviews

31 Junction Ln   Mineral, VA 23117

(804) 424-6008

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 424-6008

31 Junction Ln
Mineral, VA 23117

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Cyndi was amazing. Her customer service was excellent. She went above and beyond in all aspects of the rental experience!!

James P. 
Rating:
3.0

Good people facility was a bit rough

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Kathryn K. 
Rating:
5.0

Customer did not leave a comment.

Kevin Franklin E. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
1.0

You over charged me by 306.00 and overdrafted my bank account. Since you then issued a refund and have withdrawn it. I will be contacting an attorney as I have proof of your fuck ups and over charging me as well as overdrafting my bank and now pulling back a refund you owe me

taylor F. 
Rating:
3.0

Cab was a bit dirty on the inside. I didn't really notice until I went to drop it off since I loaded some items in the cab for the trip.

Aaron T. 
Rating:
1.0

I was told to go to mineral va to get at transport. It was delivered to Charlottesville va! 4 HOUR DELAY! You suk! U owe me for that delay time. Call me 270 963 8608

JJ S. 
Rating:
5.0

Have the truck where the app says it is or take a picture of the truck where it is. The app said it was in the South parking lot, but it was in the North parking area. I wasted some time looking at the wrong truck for the ID number. That was the only snag in the process. The rest was great!

Gregg B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
2.0

When a customer makes a reservation online.... Make sure the location chosen actually does UHAUL BEFORE it gets to the day before pickup.i had to drive an extra 45 mins to pick up a truck (that was not the size I reserved) because they told me that the original place that I chose does not do UHAUL anymore.

Aurora T. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

ROBERTEVERETTE R. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

AMELIA W. 
Rating:
2.0

We had to self drop so from where we could determine to drop the truck we couldn't find a drop box so we left the key hidden and left a note to call us for the location not knowing that we had spotty phone reception in our new location by the time we got a text message the lady here was very nasty on the phone with me as if I was doing something on purpose and although I can understand they were trying to make money from a early rental since we turned the truck in a day and a half early there was no need to be so nasty. I would never rent from this place nor recommend them.

darryl W. 
Rating:
5.0

Very clean truck,Michelle was great to deal with ☝️☝️☝️

kevin G. 
Rating:
5.0

Cindy went above and beyond to get me going before norm business hours. She was very concerned that all worked out. I would use this location and recommend this even if it where a little further or out of the way. I had to drive 100 mile to get truck and meet mover after talking to her her I knew it was going to work out.

DAVID F. 
Rating:
5.0

Manager was very accommodating and friendly.

arnold W. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Great job! Thank you for a wonderful experien experience.

Charles F. 
Rating:
5.0

Top notch service from when I arrived and dropped off the trailer. Will definitely use them again...

Joseph D. 
Rating:
3.0

Phone-based check-in again, so the following isn't really locaation-specific. The check-in process said it completed, but found out the next day that my truck was still showing as checked out. When my wife visited to return our trailer, she inquired about the truck - The helpful folks here made sure it was checked in, but noticed a significant mileage discrepancy - no doubt a result of the discrepancy I had reported in the check-out process. I would have been billed $900 for the mileage difference. So... Phone based check-in was as disatisfying as the phone based check-out was. Again, not sure if this review space is supposed to be for the return experience or the return location. The experience sucked, the location was fine and irrelevant for a self check-in.

Tyler S. 
Rating:
4.0

Customer did not leave a comment.

rurik H. 
Rating:
5.0

Customer did not leave a comment.

Eugene C. 
Rating:
5.0

Customer did not leave a comment.

Matt H. 
Rating:
5.0

It was a great experience to use your company. I was already stressed out with dealing with my husband's illness and being admitted to hospice. The vehicle was a dream to drive. The seats were comfortable. I have arthritis and usually I'm in a great deal of pain when driving a great distance but the comfort of this truck made that issue nearly non-existenant.

Dena G. 
Rating:
3.0

Devise a way to unhook a heavy trailer that doesn't involve brute strength. I had very difficult time removing my rental trailer from my vehicle. I am 78 years old and needed help .

Albert G. 
Rating:
3.0

The staff at this location went above and beyond my expectations to make my rental easy.

Edgar H. 
Rating:
5.0

Customer did not leave a comment.

Dale A. 
Rating:
5.0

I don't think I have ever dealt with someone as helpful as Cindy. She went above and beyond on the customer service.

Shannon R. 
Rating:
3.0

Customer did not leave a comment.

J. Andrew D. 
Rating:
4.0

Easy to find and they were waiting for us when we got there. Easy check in and fast service.

Devin W. 
Rating:
5.0

Customer did not leave a comment.

arnold W. 
Rating:
3.0

I had to drive 40 miles to pick up a 15 foot truck and trailer to pull my car. I was 4 miles from a Uhaul dealer. This too up a lot of my time and gas for the truck.

CAROL A. 
Rating:
2.0

Dropped off a day early, woke up today to an alert of a $21.06 charge on my card that I did not authorize. Uhaul will not be getting my business anytime soon.

Regina S. 
Rating:
1.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

Customer did not leave a comment.

Thomas L. 
No reviews have been submitted for this location.

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