Customer Reviews for AAMCO Transmissions
(U-Haul Neighborhood Dealer)

66 reviews

333 Anacapa St   Santa Barbara, CA 93101

(805) 319-4008

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(805) 319-4008

333 Anacapa St
Santa Barbara, CA 93101

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wesley C. 
Rating:
5.0

Customer did not leave a comment.

Winifred W. 
Rating:
5.0

Arturo is awesome!

Margaret N. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
3.0

Have a parking spot available to drop off a truck. Offer to refund for extra gas.

Jeff C. 
Rating:
4.0

That the central office of UHaul do not pressure the local office to put pressure on the client, the renter, to put more milage on the rented vehicle. It does not add to a good business atmosphere.

CHRISTINE R. 
Rating:
5.0

Customer did not leave a comment.

JANE R. 
Rating:
5.0

Rudy was great!

gennaro A. 
Rating:
1.0

I was charged for gas even though I filled it to the level I picked it up at.

Maria V. 
Rating:
5.0

This has absolutely nothing to do with the truck or the Rental Pick-up Location -- as, they were wonderful. The reservation system at Uhaul, when ordering 'Extras," such as boxes or blankets, is flawed. I was given no other option than to have the items shipped to my residence. Which is odd, due to the fact that the site stated they could only be picked-up at the state street address. So, not only was I charged for the items, as well as the shipping, I had to repurchase the items in-town. Now, I am out that money, as I am moving away from the address that they have been shipped to.

Maria P. 
Rating:
4.0

Customer did not leave a comment.

Anna J. 
Rating:
4.0

Remind me to fill up the car. I paid more for gas than I paid for the rental.

Kelsey-anne Z. 
Rating:
5.0

The people and the van were great but the website is very slow and needs to be updated

Katherine B. 
Rating:
5.0

So wonderful and easy!!?

Allwyn F. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

The online check in and check out did not work. Luckily the store owner was available to help me.

Dilian R. 
Rating:
5.0

Customer did not leave a comment.

Alexa W. 
Rating:
4.0

Had to use the app to check out the truck and none of the equipment that was mentioned in the contract such as the moving blankets and utilities was in the truck.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
3.0

The truck was dirty. I rented a 15' truck but was called and I was downsized to a 10' so I was left with having to rent another storage unit for the extra furniture. And now I have to take another trip up North and will have to spend more money in renting a trailer. I'm not very happy with Uhaul.

LISA W. 
Rating:
5.0

Rudy treated me like someone he had known all his life. Experience was A+ in every way.

Thomas N. 
Rating:
3.0

I've used this location twice now and both times the invoice was incorrect. The good news it was quickly remedied. Thanks Eliza

Elizabethe B. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO A. 
Rating:
5.0

Customer did not leave a comment.

Nicole E. 
Rating:
5.0

Very thorough equipment check and especially detailed about driver safety. Strongly impressed by the owners professionalism. A long term member of the community.

John H. 
Rating:
5.0

Customer did not leave a comment.

Corey N. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Awesome! Best location! I went before to another one and people were rude, here they were so friendly

Ingrid L. 
Rating:
1.0

The self check in process was a nightmare. Had to call customer service multiple times, only to be hung up on twice. Didn't have enough blankets that we ordered, and paid for a dolly but no dolly was provided. I during the check back in process I tried to explain that, but have heard nothing back. Also accidentally put more gas in than was in the tank when we picked it up, so it would only make sense we be compensated for that. You rack up enough cash from us with the mileage charge. Very dissatisfied, will be looking for other options than Uhaul in the future.

Nathan K. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Customer did not leave a comment.

RICARDO H. 
Rating:
1.0

We ordered two dozen pads and a furniture dolly but they were not with the vehicle. The location was closed. We drove the truck the other side of town to another U-Haul location that was supposed to be open but they were also closed. We had to move without any pads or dolly.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
4.0

Customer did not leave a comment.

DARIO F. 
Rating:
5.0

Customer did not leave a comment.

Omar M. 
Rating:
5.0

all was good! nice people! Thanks

ALEX DAVID M. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

I just parked the truck and dropped keys off inside door. So convenient!!

Susan A. 
Rating:
5.0

Very smooth experience

Ross D. 
Rating:
5.0

More one way trucks available for future customers.

Duane B. 
Rating:
3.0

Customer did not leave a comment.

DIEGO O. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

KIM Y. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
3.0

Truck wasn't clean, had to ask for the dolly and load it up myself, fuel was nearly on empty and I had to drive it from Santa Barbara back home to Ventura. I was annoyed to begin with when neither the date nor location for the vehicle I reserved was available and I had to go an hour out of my way to retrieve it - but that part wasn't AAMCO's fault.

Eric F. 
Rating:
2.0

Truck had 75000 miles 1/8 tank of gas Driver seat crooked and worn Not a good representation of Uhaul

Daniel C. 
Rating:
5.0

Keep up the good customer service!

Kamala J. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Skip E. 
Rating:
5.0

Customer did not leave a comment.

ZOE M. 
Rating:
1.0

I was over charged. I had rented a Uhaul pickup from the company owned store on Hollister Ave. On the same day (early morning), and when that store didn't have a pickup for me to rent in the afternoon, I tried the AAMCO Transmission place. First of all, on the phone they said they had a pickup (acutually 3 of them), available. When I arrived to rent it all they had were larger vans. Then when I returned the truck after using it, I was charged OVER the amount on the propsted amount. This was after driving locally only 29 miles and putting in more gas than it had when I picked it up. I will never go to the AAMCO place again. The company owned location is well managed and honest in their dealings, I can't say that about AAMCO.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Alfred M. 
Rating:
5.0

Adam was great: helpful, knowledgeable, and kind. The truck was clean and ready (windshield a little dirty, but "oh well"...)

MARK M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH Y. 
Rating:
5.0

The reservation person was absolutely excellent...knew the product, reservation system, and was exceptionally friendly.

JOHN K. 
Rating:
1.0

I reserved several items including furniture pads and a dolly and the truck didn't have any of these items, which made moving very challenging. We had to use blankets and bed sheets to protect our furniture. I was also incorrectly charged for 162 miles when I only drove 17 (this is $185 difference). I called representatives three times, sent them photos of the starting mileage three times, and spent nearly 4 hours on the phone trying to get a refund because they still charged me despite promising that my issue had been resolved. This was an exhausting experience dealing with customer service, and made my move and the aftermath super stressful. I recommend recording every conversation you have a with a customer online so that a future representative can see the last conversation.

Haley K. 
Rating:
2.0

Headlight was burned out and presented a safety issue. Very little knowledge shared by person completing transaction.

PETER P. 
Rating:
3.0

Would be good to be able to buy some packaging materials, but I understand it's just a mechanic business.

Matthew S. 
Rating:
5.0

Great service. Easy pickup and drop off. Just make sure to put gas in the truck!

Selena M. 
Rating:
4.0

The people were very nice, the only thing I would change would be to have them stock blankets there because we needed some with our truck.

KIMBERLY B. 
Rating:
5.0

Adam was a great help!!! thanks :)))

MeShalon M. 
Rating:
3.0

Customer did not leave a comment.

Cesar A. 
Rating:
5.0

my phone glitched but regardless i was able to get the uhaul and was charged fairly so I didn't mind all that much.

Ruqayyah M. 
Rating:
4.0

The online check in does not work. Super frustrating. I would not use that feature again.

Roberta M. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
No reviews have been submitted for this location.

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