My truck did not get checked in for 3 days and my account disappeared supposedly so now I will not get my deposit back for a lot longer than it should have taken
Kandace W
Customer Reviews for A&A Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My rep there was amazing. Very nice friendly and courteous. He explained everything thoroughly and was very professional.
Margarita AEasy to drop off and very nice people!
RAMONA RFix exhaust leak on truck I had
Cole MCheck in/drop off very easy. Took about 5 minutes.
JIMMIE RFor customers who chose a 24hr rental should be charged for a 24hr hour rental not 48hr.
Jeremy WThe vehicle turned out to be unsafe. The side mirrors would not adjust, so I drove blind. Also, the high beams made the road dark and illuminated the sky instead of the road. If I can had known these issues while the location was open, I would have returned the vehicle, cancelled the contract, and requested an immediate refund. Of all the vehicles I have rented, this was by far the most dangerous too drive at night.
William Lvery quick service . in and out!
George MThe lady in the office was the best! Very helpful and very nice. The inside of the truck on the floor board was pretty dirty with mud. Again, the lady in the office was exceptional and so friendly!!
Kimberly MThe only issue we had at all, was getting the paperwork to go through online. It took a while to check the truck out and return it. But all of our dealings with the truck itself were perfect. I like the fact that we can check it out after hours and return it after hours. Just a little more work on ease of checking in and out would be great!
Troy PMobile check in process was lengthy and took over 45 minutes to collect U-Haul, the additional equipment I ordered was not in the truck. The office at pick up location was rude, overall worst experience using U-Haul. Won’t be using them again
MATTHEW GEverything was easy to rent using self-rental option. Truck was clean; no issues at all.
Amanda S