Have someone on sight during the da.
DENNIS T
Customer Reviews for A&B Storage Polson
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager at this location is also very friendly and helpful. If you need storage he can help with that as well. A great experience as always!
CORINNE DThe truck was clean and fully ready for us. We had to return it early as the check engine light came on. I chatted someone and they created a ticket for me to review this issue. We were only able to make half the amount of trips we wanted to
Jason GUhaul was great. Be careful of subcontractors listed on the moving help site.
Susanne MSaw no one but had talked to the owner on the phone and he gave me good instructions how to process out.
LORETTA HHad to drive an hour to pick it up instead of getting a truck from the large local yard. Had to stop and get air in the tires, ran into rain and discovered the wipers did not work.
Norman FRental return app needs to work better because I was not given opportunity to input odometer reading and fullness of tank as requested (the app froze) after I uploaded a picture of dashboard clearly showing odometer and fuel in tank. I don’t think that I should have to input information manually if it clearly shows in the photo. It told me to then drop keys in lockbox and representative would contact me. I did this but no follow-up contact was made. Truck was great and worked flawlessly.
THEODORE RJason and A&B storage are amazing on all fronts!! Clean units and perfect customer service!!!
Micheal TJason is amazing! Give him a raise! ( Or stock options) Only glitch was the latch to the back got stuck on the roof and I had to drive back to the site with the back door open (though I stopped 6 times to give it a try and it would not budge).
Dee HJason with A&B rental is great to deal with.
Knuth MSite sign in worked just fine. Return vehicle sign off did not work.
Michael GI was called by UHAUL dispatch and told that my original drop off location was full. They assigned me to drop off at A&B. Upon arrival, A&B had a sign stating they were a Truck drop off only and trailers would incur additional fees. I called dispatch and they contacted A&B who were willing to accept the trailer without any additional fees. Great service saved the Day...Thank you A&B!
William BI have a Ford truck so i knew when the engine light went on at 47,500 meant it needed 50,000 service. This will scare those who dont. Comfortable ride, plenty of power, good mileage and easy check in and check out.
Mike MNothing
Connie CNo person there. Self drop off just parked it in a field. I would much rather have a person there to help drop off
Mark SJason is unfailingly patient and accommodating. I had trouble opening the lock to get the key, and he drove down from Kspell to assist. Give the man a raise.
neil rI had a difficult time picking up and dropping off online. We managed, but it took awhile. I'm not a fan of the online system. The location is great and the service there is great also.
Theresa SJason at A+B was wonderful to work with. He was friendly, accommodating, flexible, and informative. I recommend him most highly.
neil rWonderful customer service! Jason is the best!!!
Gary NVery poor cell service at this location.
Ron RWe were actually met by the owner of the satellite facility for U-Haul and he did all the necessary log-in and hit us streamlined and on our way both quickly and friendly!!
Millie WBarcode on black key box return was missing, no staff on-site, and no phone signal so I was unable to complete return process. I contacted Uhaul immediately but they did not do return or contact me for over a week. Truck was moved twice before my return was processed. Uhaul never contacted me, I had to continuously contact Uhaul to demand return to be processed. I would not recommend Uhaul to anyone.
Darryl KJason went above and beyond to make our moving experience very easy. He completely helped in both the checking in and checking out. He was very pleasant thru the hold U-Haul moving process. We will use this U-Haul next time and tell others also. Frank
frank nIt's a drop off location only. There are no personnel there. The internet drop off process was straightforward with excellent instructions walking you through the steps.
Gene VUHaul checkout app was a bit difficult to use.
Joel BEasy to get to the location and check out the truck!
Samantha WNo criticism at all. The entire experience was fantastic. Everything was easy to navigate, the customer service was phenomenal from start to finish, and the equipment was clean. Thank you for making the experience so smooth.
Ryan BUhaul rep did not have the right email.
WINSTON FNot to call the day before my scheduled pick up and tell me that you don’t have the equipment I reserved a week in advance then not offer any sort of discount for the two hour drive I then had to make only to slap me in the face with “we can give you an extra day and extra miles”
John NSpeed up tge App. Other then that it was very simple and easy.
Phillip SNew operator Excellent customer service physical location needs some asphalt
Mark B