Customer Reviews for A&J Postal Plus
(U-Haul Neighborhood Dealer)

Rating:

3.0

Don't let trucks out with no ac truck that floats all-over the road Don't send a truck out that 10 minutes into the ride i have to stop an get gas

Rating:

5.0

Employee was very helpful. First truck the AC didn't work. Uhaul customer service was very hard to navigate on my side and the employees side, to get the truck changed out. They system also would not allow for the price to be changed.

Rating:

5.0

I can't say enough great things about A&J Postal Plus and their outstanding assistance with U-Haul Truck Rentals! From the moment you walk in, you're greeted with warm smiles and a level of professionalism that truly sets them apart. The staff is not only incredibly friendly but also consistently goes above and beyond to ensure every customer feels valued and supported. Whether you're renting a truck for a big move or just need help navigating the process, the team at A&J Postal Plus makes everything seamless and stress-free. They’re knowledgeable, efficient, and always ready to lend a helping hand — no matter how busy they are. Kudos to the entire team for creating such a welcoming and customer-focused environment. It’s rare to find a business that combines top-notch service with genuine care for their community. Highly recommend A&J Postal Plus for all your U-Haul and postal needs!

Rating:

4.0

Only complaint the truck was filthy and smelled horrible

Rating:

5.0

Nothing at this time

Rating:

5.0

Excellent customer service, there's nothing that I could recommend to improve.

Rating:

5.0

Excellent customer service, Nick was awesome and very helpful, many thanks!

Rating:

5.0

Only problem was that the sign was so small, I took 3 trips through the parking lot to find the store!

Rating:

5.0

It’s a shame I don’t know the young lady that helped me with my reservation but my experience was flawless and no surprises. We never like surprises when returning U-Haul trucks. I would definitely use this location and recommend it to friends.

Rating:

4.0

I wouldn't say it was hard to find, but it was confusing with it being within 2 miles of the next closest location.

Rating:

5.0

They have a small selection of trucks, but this location is fast and easy. Very friendly and professional. I called two other uhauls prior to this location that picked up the phone and then immediately sent me to a main dispatch. This location answered right away and was very helpful.

Rating:

5.0

They are always friendly and willing to help. It’s a pleasure going in there. All around nice people.

Rating:

2.0

Make sure the truck is clean and the locks work. The rolling door was stuck at first and then was super hard to close. I had to jump off the truck holding the loop to close it. Not great since I’m a disabled person. The transmission needs work. There were no instructions on what to do with the lock so I left it in the truck and locked the door. The flap in the door for returning keys was stuck. I barely managed to get the keys in the door. They put a dolly and moving blankets in the truck taking up loading space. I specifically stated I did not want them. I was afraid to move them out of the way figuring I would be charged for them.

Rating:

5.0

Very polite and considerate. Highly recommended

Rating:

1.0

Absolutely not terrible experience. Carla was very rude in her voice customer service. Very disrespectful and a difficult experience this time. Not happy at all…

Rating:

5.0

Overall, I had a great experience with this location. My disappointment is in the contract that was offered to me through the Arizona location. Arizona reached out to me offered me a contract to Pick up a container from Las Vegas and take it to Los Angeles.. One the location was changed so they offered me more monetary value and as I went to that location to pick it up, I found out that the customers paperwork was not done. I went 30 minutes. Out of my way 30 minutes back to get back to the southwest side where I was leaving and found out once I reach back to Los Angeles due to no fault of my own, they did not honor the contract. The contract was for $350. 4 days on the rental and 600 miles total they did give me the four days I returned it in 3 days. they did give me the 600 miles but I found out when I returned , the truck that I rented, they only gave me $150 where I was expecting the 350 because it was not my fault so I entered my obligations but I feel that U-Haul did not honor theirs. Thank you very much for asking, and allowing me to express myself .

Rating:

5.0

Excellent customer service, my agent went above & beyond. Highly recommend.

Rating:

2.0

Service poor. Did not review invoice before billing. Very rude people. I will not give my business to this location. Preview all my information into online and still had to answer every question and go through the same process. Why have online when I have to do the same in store. Make no sense.

Rating:

5.0

Good people to do business with.

Rating:

5.0

Very nice, pleasant and easy transaction at this location. We’ll definitely recommend this location to my colleagues and will use again in the future.

Rating:

5.0

This location is always personable. I will do business with them again.

Rating:

5.0

Absolutely love this place!.

Rating:

5.0

Overall good experience.

Rating:

5.0

Always a pleasure renting from them there are amazing people great costumer service love them.

Rating:

5.0

Everything went great our representative helped us pick a truck quick and fast for our move with great customer service

Rating:

5.0

I wish I knew her name but she was very thorough, even walk out to the truck to make sure everything was good.

Rating:

5.0

The employees were the best!

Rating:

5.0

Service was great and everything was smooth.

Rating:

3.0

I had reserved a 20' truck and it turned out they only had one and the person that had it before was refusing to return it. They should have notified me the previous day the truck had not been returned as opposed to when I walked in the morning I had to drive to CA. I had to get a 15' vehicle which was not large enough for me to complete my move. I was not even offered a discounted rate for having to sacrifice my needs due the actions of another.

Rating:

1.0

My first reservation was cancelled and found out as I got there because I was just barely an hour late. That has never happened when have it reserved for the whole day. For another reservation and as I went to pick it up it showed my reservation was 15 minutes away with less time than that to pick it up.

Rating:

1.0

They have wasted my sisters and I’s time on thanksgiving day. We came back to return the truck last night before 7:00pm and there was no clear instructions on where to put the key. My sister went back this morning to drop the key off but the padlock won’t open even though she entered the code provided through voicemail. We now probably have to come back again to drop off a key. Why isn’t there a designated area for it?

Rating:

4.0

I actually WOULD recommend this location however my overall experience with Uhaul this time was not smooth. I was charged the $25 cleaning fee without any notification, any pictures and no notice. When I called the rental location, they said there was nothing that they could do and referred me to the area manager. After another phone call with them, I basically had to plead my case to get the charges removed and had to sternly ask them for pictures proving that the rental was returned dirty. They said it would take 24-48 hours to resolve. Fortunately, my CC was refunded the $25 but there was no communication about the error, or arbitrary fee, nor pictures provided. This gets me to thinking, how many other people are they screwing out of $25 per rental on this arbitrary fee that seemed to "vanish" after persistent follow up...? Mistakes happen, I'm very understanding of that, but having to call them out on this "mistake" (if that is what it was) and not receiving any type of communication closing this out is not acceptable in my book. It's just bad business.

Rating:

4.0

Great customer service, Jo doesn’t waste your time, she very efficient and professional. Full disclosure, no surprises.

Rating:

5.0

Genuine SOO Nice!!!!!! Thankyou

Rating:

5.0

Always friendly customer service. Remember customer names, and very professional. They disclose all pricing, no surprises. A and J is my go to for moving needs. Thank you.

Rating:

5.0

Great location to rent. Easy process - awesome customer service 👌

Rating:

5.0

Thank you

Rating:

5.0

All good, great experience

Rating:

5.0

Have more then just a quarter of gas to start with. Overall everything was quick and easy. Lady at the counter was very courteous and helpful.

Rating:

1.0

Leaking fuel tan & empty Took 2 hour to arrange other truck which was standing next to mine Didn’t reimbursed fuel which I filled and drained out of fuel tank

Rating:

2.0

I ordered a furniture dolly and it was added. U-haul had to refer me to a different location to pick it up.

Rating:

5.0

Service is very much appreciated & well served👍

Rating:

5.0

Workers were very friendly and helpful with my reservations.. The service was excellent.

Rating:

5.0

Nothing to improve it was a great experience and everyone was so friendly!!!!

Rating:

5.0

Friendly customer Service, no wait

Rating:

5.0

friendly, very nice

Rating:

5.0

Joanna is a real asset to U-Haul. Her customer skills are exceptional with the ability to master multi-tasking. I will definitely return to A&J Postal+ to rent a U-Haul. Cannot thank her enough for the caring/professional manner in which she dealt with my requests. Thanks a million Joanna....20 ⭐'s

Rating:

3.0

The truck was fine. There was no appliance dolly at pickup. Had to go to another uhaul to get one. If there’s less than 1/4 tank left from the previous person, it should be filled to an appropriate level before giving it to another customer. Especially if you’re going to charge a $30 fine for leaving it below that level. Otherwise you’re forcing the next customer to put in more gas than they used.

Rating:

3.0

I returned the gas tank on the same level (half tank), but I was charged 2 gallons.

Rating:

5.0

Lovely people helping me out Good value

Rating:

5.0

I would gladly use A&J Postal Plus to rent Uhaul equipment again!

Rating:

5.0

She went above and beyond to help us! Amazing!

Rating:

5.0

Quick, easy, and painless thanks to the staff!

Rating:

4.0

The agent is helpful.

Rating:

5.0

My experience here was Awesome answered questions and very professional if anyone e needs a truck go to this location. The service for me was outstanding. The Guy Kia was very pleasant to do business with it was like it was his company.

Rating:

3.0

Truck smelled like old BO, check engine light was on all day, passenger door has to be violently slammed shut and roll door was difficult to operate (kept getting stuck for no reason).

Rating:

5.0

We got charged for a dolly (which we didn't request) and furniture mats (which we didn't request or have). No where to dispute. Too bad location was convenient