Customer service was outstanding.
MICHAEL G
Customer Reviews for A&K Training Facility Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle was older but did the job. The lady at the rental desk was exceptionally kind and helpful.
JOLEEN SSuper friendly staff and accommodating to our needs. Will use again for sure!!!
JENNIFER CEverything was perfect!! The ladies that work in the office were nothing short of amazing to work with and so friendly. The truck was perfect for our move.
Amber CMy experience at this location was excellent. I can only say, keep up the professionalism and your future customers will be very satisfied.
EVELYN GNothing. The owner was amazing, professional and personable
Ilisha MAmazing place no matter where I'm at ill def make the drive to this location specifically. Super friendly, welcoming, and efficient!
MARCUS JThe staff was so helpful. It was an absolute pleasure interacting with the staff.
Sofi MGreat personalities at this location, I felt welcomed and appreciated. I was referred to those location because the return location on my rental agreement had relocated and UHaul was not informed.
jonathen wMy mother and I use Uhaul in our business frequently and this location has by far the BEST customer service around.
Kristen Jself returned as the site was closed on Sunday. The parking lot needed attention, weeds growing around parked trailers, neighborhood not the best. it was conveniently located
TODD GKerissa is not only a good agent she is a good person and a God loving woman and I really appreciate it talking with her today. She did an excellent job helping me to make sure I was getting the best price. And that is so appreciated when you're moving.
dawn pBella persona
JOHANNA LThe check-in and check-out experience was very pleasant. I have never had such a great greeting at check-in at any other U-Haul before. Very willing to please the customer.
DONALD RNothing
NEAL WMs. Karessa was an absolute joy to work with. She could teach a masterclass in customer service. 11/10 would absolutely rent from again.
IAN PIt's stressful moving. UHaul made it even more stressful for me. I had a truck reserved at a location that I learned was basically abandoned based on reviews. I then changed my reservation the same day I was supposed to pick it up (around 4:30pm), to a different location for a 7pm pickup. Upon arriving at the facility, I found out that my UHaul reservation hadn't gone through, so I had to call and wait 10 minutes to be put on the phone with someone who set up the reservation for a truck in the lot. I asked the representative not to hang up on me while I went through the app process. After a few minutes, she hung up on me and then I learned that the key wasn't available for the truck. The box 3 was tapped off, and even when pulling the tape away, and entering the code, there was no key. I called customer service again and had to wait another 10 minutes to get ahold of someone. She spent half an hour helping me work through my problem and I got another UHaul reservation set up for a location 6 minutes away. I Ubered over to the other location and was finally able to get my key close to 9pm. The next day, I went to return my key to a super sketchy location. Someone sketchy sitting in a supercar asked for my key after I finished the apps drop-off sequence. I asked if he had anything showing that he worked there and he didn't, so I went over to the drop box and put the key in there. I didn't feel safe at any of the 3 locations. I couldn't imagine if I was a more vulnerable kind of person going through this process, it was awful. Either change for the better or get replaced by the next truck company that comes along. I'm not sure I'll be back to use UHaul much more after this.
John WDidn’t have equipment I paid for. Truck was a little dirty on inside.
Eric MKaressa was absolutely wonderful. She is very knowledgeable and personable. She made the experience great. I did not have to wait and the truck was new! Definitely recommend her location.
Cecilia KGreat service and very helpful. Help to make the hitch easy as I had problems doing so. Very greatful.
VIRGINA DGreat customer service. 👌
VIRGINA DThey went out of their way to help us with our trailer rental. The staff was EXCELLENT. A great experience! Will definitely use this location again.
barbara HPerson working there was very professional and very helpful
Mustafa AThe representative had a delightful presence and a positive attitude.
CHRISTIE AGreat friendly fast informative service
LAKETA WTook the truck to drop it off and we were told we couldn't leave it there. Sent to another location. They were closed and no body will be there until Tuesday to check it in. We left it. This whole experience has been awful. I will not do it again.
Kayla MTHE PEOPLE THERE ARE NICE!!!!!
BENNJAMIN SWonderful when they remember me from the first time. Clean location well organized. Thank you.
GLENN HA Consider This Lady as My Angle: She's not only Beautiful and that's inside and Out. She's so Professional in the Maner that she Conducts her Business. I Personally Rat her 10 STARS All Times and I've done Business with her several times. She's AWinner
Gigi COverall this is the best UHaul location I have been to. It’s clean, the staff are friendly and informative, as well as very respectful. I will never use any other movers or trucking company should I need a truck to move some things!
ANGELA WThe lady that helped me get set up was very friendly and perfessional.
Alex MI have never met such friendly and hospitable employees before. I was pleasantly surprised. Great experience!
Vera HI waited for 3.5 hours to get my uhaul truck and trailer. Was only notified that my reservation would be split between two locations 15 minutes before reservation time.
KATLYNN BNothing. Ms Stewart was excellent and made everything very simple. 5 stars.
RONALD MNo improvement, for my services rendered. Karessa was courteous, pleasant personality, clean environment
EUGENIA TThis site is amazing! Customer service is great. Staff very friendly. Will use this location for all my rules.
patricia SThe personnel at this location is outstanding, efficient and offered awesome customer service
Toni BPerfect as is..keep doing the same as I was very satisfied as staff was indeed professional & very knowledgeable.
Shirley HWhen I drop the U-Haul off I was being treated like s***
Tyrone TGreat service
Toya BI’m a mother of 3 and a grandmother of 2 I trusted my rental to U Haul to moved my daughter belongings to her condo. This was the most awful experiences I ever had in my life. While driving my truck with the trailer attached to Hitch The hitch was improperly attach and the trailer came a lose on the highway at 57 mph speed causing major damage to my vehicle. We was escorted off the highway by a State Highway Patrol to a safe area. Roadside assistance was called and assist. The first thing came out his mouth was WHO hitch the trailer to my truck. The hitch was improperly hitch that’s why it came a lose and could have cause me and my son life . Thank God for covering us on the highway . Note to self and anyone that may rent any equipment from U Haul please check over the equipment to make sure the equipment is up to date and safe for you to tow because this could have been a tragic Now I’m left with damaged to my truck and waiting on Rep west insurance to contact me about the damaged to my truck I’m not a happy customer
Veretta KI would highly recommend this location. They were professional, kind, and accommodating. Their lot is ideal for picking up and dropping off with plenty of room. Zero problems. I did have an issue with the call center employees after learning the storage unit I pre-ordered online was non-existent. It seems to be an issue and I was wrongly asked to keep contacting this location and the drop off location. It was neither of the locations' responsibility. I was offered the storage unit online, corporately. But we all know what that means. I will continue to hold UHaul responsible, not the local businesses that have zero control over what is promised online. It was a terrible burden to not have that unit to put me items in once I got there. Think about that for a minute. I will glad to update if UHaul chooses to make this right. So far it's just been arguing, being hung up on and not being called back by the supervisor at the Regional Traffic Location center. You would think that not having a place to put your belongings would be important to a moving company.
Ginny GWonderful staff.
bryant gGreat spot to drop off. Super friendly and clean. Great staff.
ALLEN SGreat place great lady
Marilyn MThe customer service at this location was exceptional! The women at this location were extremely friendly and welcoming.
Cherri WThe 2 ladies who assisted me were very helpful and nice to deal with. I would certainly use their location again if the need arises.
WilliamandMartha NSoftware wasn’t working and made check out a headache.
William MThree trailers of the type that I wanted to rent. One was a 1992, another 2006, and a 2016. All of them had some sort of damage and at least one tire that was questionable. Renting was easy. Person at this site was super nice.
phil tWhen we checked in the computer system was down. The customer service rep was helpful and got us on our way.
Susan DNothing to improve.... customer service was #A1- top notch...
KUTAKA Reverything was super good excellent service and more the lady who attended me very very nice and very good place thank you very much
ANTONIO MConsidering truck just came in it was clean and well maintained
PANDORA BThe woman there was wonderful!
JULIE MI like dealing with a real person. It took longer to check in and out.
Michael NGreat to work with
William S