I was referred to this location from the U Haul store in Liberty Hill. This was a blessing. The owner/operator had a genuine concern for my rental, we picked out the size of vehicle I needed for our move. This man was very helpful and considerate and I would recommend this location to all my friends & family. Several vehicles and trailers in stock.
Jeff Lloyd
Customer Reviews for A&A Mini Storage No 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy pick up and drop off. Good customer service
Heaven FieldEverything was handled great
David ArchuletaTo any potential customers I highly recommended this location for your rental needs Ruben was awesome he explained everything I needed to know. Great Customer Service I wouldn’t hesitate to rent from Ruben in the future.👍🏽
Gilbert EstradaI used this location many times, he is very friendly & helpful! You need more dealers like this!!
Thomas HintzExcellent location and experience
Kenneth BandyAll good
Kevin OzmentCheck engine light and loud noises from engine. Challenges with the van.
Linus BrightwellAvailable for 24 hour drop off but didn’t have adequate parking space outside their closed gate to drop of the truck and trailer.
JACOB SROKAEasy to sign paperwork; helpful staff
Marc BroddrickRuben was very helpful and even allowed us to pick up a day early and gave extra days to complete move.
Gary BeckerRueben was excellent! Made my experience quick, easy, and positive. Everything was right the first time, including him meeting me a day in advance to ensure the hook-up on rental day would be a non-issue. Very pleased with experience. Don’t let the look of the place fool you - if you need a trailer and work with Rueben, this is your place. And comments like this don’t come from me unless I mean it.
Bruce HamiltonAll good
Kevin OzmentRuben was great.
KENNETH TRUMPFHELLERNo suggestions. Employee was friendly and helpful and explained things well. Would use this facility again.
bob colemanAll good
Kevin OzmentRueben was fantastic, so nice and accommodating
Casey SoileauGreat service!!
Jacqueline FisherNone
James PayneEverything was perfect 👍🏻
Kevin OzmentVery friendly , great customer service.
juan tijerinaExcellent service. Very professional. Thank you
Ronald PenaThis trailer was just great. It loaded easily and I really did not "feel" it pulled behind my vehicle
sara hudsonStaff was very helpful and friendly. I don'r know of any improvements.
Scott FinnellFast efficient friendly and knowledgeable
JAMES CASEYGreat customer service. Convenient location for me.
Buddy WuthrichLocation was fine in all other regards, but the truck had 1 option for where to park it and it was in a super tight spot that had to be backed in too.
ASHLEY MARIE CHURCHILLOnly problem was the trailer had a vibration when being towed. We made our destination, but it vibrated all the way?
Steve RayGreat service and very easy process from pick up through return.
Kyle McFarlandNothing, everything was great?
Gary BoxOne of the best locations I have ever took the services from. Representative is very friendly and is really good in handling customers. I will make this location as my preferred location.
VENKATA PRASANNA PENTAKOTAGood service. Very helpful and friendly.
Elise PennEasy and quick
Peter BahrsI was dropping off a 6x12 trailer on Tuesday at 2:00 PM. Their hours are 8-12 so I knew it was an after hour drop off. What I didn’t know is that the area to drop off after hour rentals was packed already. My wife and I had to move two trailers for me to somehow back the trailer into a tight spot next to a fire hydrant. Horrible drop off experience to say the least. I cannot say again how horrible of an experience it was. We should not have to move trailers to squeeze ours into the right area.
Bob LebreRuben is always fast and nice I’ve rented about 7 times prior since 2006 and always a nice experience.
Rodney StraitonI use this location whenever I can. It is convenient and Reuben is very accommodating
james hinkhouseThe trailer rental was very easy and smooth. The gentleman was very helpful and helped connect/disconnect the trailer.
Jesse HunterNot much room to park the trailer. Not much lighting when trying to park the trailer in the dark.
Mark AndrewNot a big deal but the cab of the truck smelled like cat urine.
Avery BuffingtonThe dolly I requested was not in the van.
CHAD CURRYRudy promptly returned my call and arranged to meet me within 30 minutes to accept my drop off. He was friendly and helpful.
Kelley HeckmanI did not receive a receipt after making payment online. Please send me one. Thank you!
Steven GlandorfNo one there at 4 PM and no instructions were to drop trailer
GEORGE CARTERVery convenient location. Staff very helpful.
George HauserNo one was there at 1pm on a Monday afternoon. Someone tried to lock me and my vehicle inside the gate without even to stop to see who I was or what I needed. The phone number on my receipt didn't work and the number on the handwritten sign for the storage place took 3 times to get ahold of anyone. It was the worst drop off ever.
Nicole TraubThe personnel immediately met with me, checked the trailer condition quickly and removed the trailer for me. It took less than 5 or 10 mi minutes and we were done! They were friendly and knowledgeable, I would recommend them to everyone that needs a uhaul.
Teresa RomerTo have the U-Haul employees make sure the tire tread is acceptable
Kevin YanceyThere is not a lot of space in front of the gate to drop off trailers. If after-hours drop off is available, maybe having more space would help everyone. Thankfully, we could get the trailer into a good position but more space to turn around and back up vehicles would really help.
Stacey BrandenbergerGreat experience
ROBERT ROGERSThe customer service was amazing! The person who helped me made sure that I had everything I needed, that I hooked up the trailer correctly, and was very friendly and knowledgeable. I will definitely reuse this renting location when I am in need of a uhaul trailer or truck.
Alyssa RiosRuben was great to deal with. he made suggestions on the size traier I needed and was very helpful showing me how to get it hooked up. i would recommend...
Huddleston HardenI received a phone call 30 minutes prior to my reservation time from Sarah at this location to inform me that the truck I reserved was not available. Sarah told me that the location in Llano had a 26ft truck available. So I drove an hour to pick up the truck. However, the entire process was a mess. I wasted a lot of time driving to pick up this truck because llano is 60 miles away from my home. I was charged more than my original reservation total. Sarah did the best that she could to correct the situation, but overall U-Haul corporate needs to do better with scheduling.
OSCAR SEGUILots of issues with the Uhaul app.... tried to pick up our truck and the app cancelled our reservation. Took an hour and a half to finally get the truck reserved again and unlocked. UHaul customer service was ridiculous... we could not get a live person on the phone and they did not respond to the instant chat either. Not the fault of this pickup location... All issues with Uhaul.
DANNY HOWARDI was instructed by U-Haul to use this location for after-hours drop off. The problem was that there was not nearly enough space between the locked gate and the road for all the vehicles and trailers that were also being dropped off after-hours!
John Wolf IIIGate always locked. Outside parking full hard to navigate
Richard WrightAwesome as always
greg bobbitt