Customer Reviews for A&A Self Storage
(U-Haul Neighborhood Dealer)

185 reviews

1313 S 13th Ave   Kelso, WA 98626

(360) 423-0936

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 10/27/2021: 12:45 pm - 4:00 pm
  • 11/13/2021: Closed
  • 11/20/2021: Closed

Services at this Location:

Contact Us

(360) 423-0936

1313 S 13th Ave
Kelso, WA 98626

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 10/27/2021: 12:45 pm - 4:00 pm
  • 11/13/2021: Closed
  • 11/20/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JUDITH ELLEN S. 
Rating:
4.0

Customer did not leave a comment.

VAUGHN P. 
Rating:
4.0

Customer did not leave a comment.

Devon M. 
Rating:
5.0

Shelly is amazing and supportive. She listens and goes above and beyond in her day to day interactions to make her customers feel supported.

PATTY D. 
Rating:
5.0

Customer did not leave a comment.

Stanley R. 
Rating:
4.0

Customer did not leave a comment.

KATHERINE W. 
Rating:
3.0

Have staff aware of who is coming and going and organized enough to quickly release rental trucks.

Manuel A. 
Rating:
5.0

Truck was clean. I used the mobile pick up. I was greeted by a staff member in the parking lot asking if I needed any help. I had the truck for four hours, dropped it off, (after their closing) and was greeted by an employee there as well.

Eric L. 
Rating:
5.0

The truck and auto trailer were ready right on time. The truck was super clean. The clerk was very helpful with the paperwork and explaining the truck and the auto dolly. The price was good. One problem was the tires were not checked before we took the truck, so we did have a blowout. So, when you rent a moving van from anyone, be sure and check all tires for baldness.

CATHERINE J. 
Rating:
3.0

This was a very small facility with room for maybe 2 U-Haul's at a time. Better inventory across town if you are renting, but it was just fine for a drop off location!

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

SIHAYA J. 
Rating:
5.0

Customer did not leave a comment.

Amy P. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
5.0

Very nice staff.. great to work with. Thank you for everything.

MARK JOHN L. 
Rating:
3.0

Customer did not leave a comment.

Ann B. 
Rating:
5.0

When a customer brings u haul back one day early they should receive a refund for that day. We were not and we were charged extra for going over our milage a little

JOSEPH R. 
Rating:
4.0

Average

CHAD L. 
Rating:
3.0

Customer did not leave a comment.

Lawrence H. 
Rating:
1.0

This location is not available for DROP OFF! You can only leave during business hours. Luckily I still had time and was able to do this. Most people need to be able to drop off espicallly with hours of 9-4:30. When called she would not answer and open the gate so we could drop off. I would remove this location from your list!!!

Heidi M. 
Rating:
5.0

Shelley at a&a was so helpful and made this experience as easy as it could be!

lacey M. 
Rating:
5.0

Customer did not leave a comment.

julie H. 
Rating:
5.0

The customer service and equipment was outstanding. When calling your customer service it was ridiculous. I tried calling twice and was on hold for almost an hour each time.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

LORI M. 
Rating:
5.0

Shelli provided the best customer service I have ever had! She was amazing! Checking milage distance what a huge help!

MUNCI LIZ E. 
Rating:
5.0

You can't use an android when using online pick for uhaul rental. It was quite the pain in the ass, I had to use my cousins iPhone. After an hour and a half, 30 minutes on hold with uhaul, I lost over 2 hours of rental time trying to pick up the truck. Wont use online pick up again or suggest it to anyone.

Lauri J. 
Rating:
5.0

Customer did not leave a comment.

JAN BRADLEY N. 
Rating:
4.0

Customer did not leave a comment.

Jesse J. 
Rating:
5.0

Great price and service

DANNY C. 
Rating:
5.0

I had a great experience! Would highly recommend. Thank you

CLARITY G. 
Rating:
1.0

When I arrived at this location I could not get your app to work in order to do a self check out. When I went to the door for assistance the gal that was there basically yelledvsown to me from a balcony which was very rude. When she finally came to the door the truck I was suppose to take we'd had melted chocolate in the passenger door and they h as d lost the key. It took over 30 min scca to get me into another truck as well as transfer my payment over. Not to m ed nation the gal had no shoes on as nd it was raining outside. Very very unprofessional in my opinion. Not the greatest experience.

Trina G. 
Rating:
5.0

Manager was very friendly and helpful

Rollyn M. 
Rating:
3.0

Customer did not leave a comment.

Leroy D. 
Rating:
4.0

Very efficient, courteous, practiced social distancing. Did a thorough inspection of the vehicle, was professional and personal. I had a very good moving experience, THANK YOU

Steven L. 
Rating:
5.0

Fast and out the door

Christy P. 
Rating:
3.0

The double charges on my credit card are infuriating, and you milk your customers to death on mileage

Leonard H. 
Rating:
5.0

My experience at A&A/U-Haul was amazing! Friendly, down to earth, great service. This is where I will go if I need a truck again.

Jessica O. 
Rating:
5.0

Superb handling by the agent, very conscientious of person-to-person contact. Appreciate the ease of online check ins/out

Emily O. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

The customer service rep was very helpful! She did a great job

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
4.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Shelly is awesome

Jessica W. 
Rating:
5.0

The lady that helped me was very nice and helpful. I would recommend everyone to her specifically...

Cherokee B. 
Rating:
3.0

Customer did not leave a comment.

Darren C. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
4.0

Customer did not leave a comment.

Damon D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
5.0

No improvement needed. The lady was super friendly.

Mark M. 
Rating:
5.0

No improvements. Other than including a couple of strong men to do the moving part . ??. Nice truck. Was in excellent running condition and clean inside and out. The pick up location was perfect and Shelly was very accommodating. Thank you

Lutrecia H. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
3.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

So easy questions asked at drop off were easy to answer

Jeanne O. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Jaxon C. 
Rating:
5.0

Customer did not leave a comment.

marianne P. 
Rating:
1.0

My drop off location was Kelso wa. I was told I could not drop off at the location when I arrived. They told me to drop off in Longview wa. I called Longview location and was told to drop at the designated drop off in Kelso. So after a long run around, I left it at the Kelso location as specified in my paperwork. I dropped off keys and parked the Van when it said to drop off. I even left more gas than I had in it when I left. I had a more than pleasant pick up in Scappoose Or but the drop off in Kelso was terrible. Not helpful at all :/

mandy E. 
Rating:
5.0

Shelley I believe her name is, was very nice and went out of her way to get us the truck we wanted at a fast time. Thank you so much!!

Charles V. 
Rating:
5.0

Not one thing! She made it quick, easy and was very friendly! Thank you!

Lauri F. 
Rating:
5.0

The attendant worked with my problem very well. She was super attentive.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
4.0

Customer did not leave a comment.

Jack D. 
Rating:
4.0

Communication: the location didn't realize we would return the uhaul with a lock on it?

Patricia W. 
Rating:
4.0

Customer did not leave a comment.

Jeff O. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Really appreciated working with Shellie. She went above and beyond!

Jacob B. 
Rating:
4.0

Customer did not leave a comment.

sonja M. 
Rating:
5.0

Customer did not leave a comment.

richard G. 
Rating:
4.0

Have different sizes of rental trucks.

alan V. 
Rating:
4.0

Customer did not leave a comment.

Morris M. 
Rating:
5.0

Great experience.

Jason N. 
Rating:
4.0

Customer did not leave a comment.

Martin F. 
Rating:
5.0

Great customer service. Thanks!

James N. 
Rating:
5.0

Customer did not leave a comment.

amrish R. 
Rating:
5.0

Customer did not leave a comment.

MARGARITO G. 
Rating:
5.0

Customer did not leave a comment.

Jason N. 
Rating:
4.0

Customer did not leave a comment.

roy J. 
Rating:
5.0

Customer did not leave a comment.

Scott O. 
Rating:
5.0

Customer did not leave a comment.

Deseree T. 
Rating:
4.0

Customer did not leave a comment.

timothy L. 
Rating:
5.0

Customer did not leave a comment.

Sandy T. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Kay W. 
Rating:
5.0

Customer did not leave a comment.

JOEL D. 
Rating:
5.0

Customer did not leave a comment.

Malavina L. 
Rating:
5.0

Nothing...manager was very nice and made the process easy!

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
3.0

Wanted to return the truck to Chehalis, WA. A Chehalis location showed on my online reservation. When I picked up the truck I was told it had to be returned to a Centralia, WA, location which is a few miles north. When I dropped it off I had to pay extra mileage which I would not have had to pay if I'd dropped off in Chehalis.

jacqueline E. 
Rating:
5.0

I was unable to adjust the side-mounted rear view mirrors to accommodate a tall driver (I'm about 6'2"). The parking brake release is touchy, the engine struggles to accelerate, and the cup holders simply wouldn't hold my coffee cup. All that said, the truck did what I needed it to do and the service at this location was outstanding.

JON F. 
Rating:
5.0

Customer did not leave a comment.

nicole K. 
Rating:
5.0

We had a straightforward, very positive experience. The price for a day of local use was excellent, and there were no gimmicks with extra fees. We will recommend UHAUL to friends of even hauling furniture, which is what we did for a very good price.

Kurt A. 
Rating:
4.0

Customer did not leave a comment.

Richard N. 
Rating:
3.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Connie C. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
3.0

Service person at this location was unprofessional. Friendly but should keep her personal life separate from customer service for example , how tired they are, how long of a nap they just took during lunch which made them late to re open, and personal issues with her son or grandson "having problems" this should all be kept out of business with customers

travis C. 
Rating:
5.0

Customer did not leave a comment.

cynthia M. 
No reviews have been submitted for this location.

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