Customer Reviews for A&B Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A&B Self Storage LLC

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Robert S. on

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Customer did not leave a comment.

Monica C. on

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The lady didn't show me which truck I was getting .. I had to find my own truck outside . didn't show me how to do anything ..I had to figure it out myself

Rachel M. on

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Everything went well. Could not have asked for anything any better

Neil B. on

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Christopher W. on

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Location was closed. I did not have interaction with this location.

Frank A. on

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The return instructions are not clear. We just left the trailer with the others but I was unable to connect on the internet from my phone or at home to do the self check-in. Had to wait until the next day to confirm that it was still there and received.

Jonathan G. on

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Give me a call. I’d be happy to share our experience.

Everrette D. on

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Craig H. on

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Rose R. on

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maras H. on

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Dianne W. on

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TIM H. on

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Used this location before, professional and clean, but I did use after-hours drop off and called he next morning to confirm.

derrick M. on

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James C. on

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Shierley M. on

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Jeffrey W. on

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The shop was advertised as open from about 9am-1pm. I arrived at 12:45pm to turn in the truck but the store was closed. A lady drove up at 12:47pm, unlocked the door, and snidely said we are closed. There were three other customers there during this time who were waiting on her or someone to assist them. False advertising on location times.

Morgan B. on

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Lady at desk was not very helpful. I had to ask her to call me when truck was there when she told me the truck may not be there today when I called that morning. Truck was ready 1.5 hours after the time I requested. The back of the truck was filled with trash and not swept out. Some of the furniture pads were duck taped together and not folded.

Shazzmi C. on

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Normally the people that are there are very rude and not willing to assist an anyway possible. This location never has available trucks. Everything is always booked up and hard to find for last minute 2 to 3 hr trips when reserved trucks are usually for next day or end of the week. Trucks drive poorly and mile charges are outrageous!! It’s like the trucks are shut up to use more miles. Last trip I made was WAYYYYY shorter then my first and the truck was smaller. I went over 60 miles and drop less, that’s totally ridiculous!!! Overall, U-Haul is EXPENSIVE. If you drive one city over I personally fee miles shouldn’t matter. Having to pay for a truck that barley works properly and supplying it with gas once finished is such a waste of money! I spent so much on the last rental than I did my first & it was soooo much smaller. Probably won’t use U-Haul anymore. I find it best to own my own truck & renting it out to earn the money back I spent with U-Haul for the quality of the rentals as well as all employees I’ve I countered. Haven’t had a great experience with them yet.

Marion D. on

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kelly H. on

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Looks like they are trying to say I dropped it off lower on gas than I did. Not true and if charged will not use any U-Haul in the future.

melissa S. on

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Was unable to make contact with anyone from A&B self storage to schedule drop off. This was the location I was told to drop off at. There was not a drop off box for key. After spending 2 hours after my drop off time, on the phone waiting for customer support to find someone, they were unable to contact manager of A&B storage. After driving around looking for the drop box,I found another uhaul drop off just a few yards down the street which is named Troy self storage and they had a drop box. I will never rent again without having a uhaul store to drop off at. After moving two college students in dorms in 98 degree weather, both on 3rd floors and then spending 2 more hours sitting in a car wasting gas trying to get a drop off location was not convenient at all.

Curtis M. on

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carrie B. on

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leigh M. on

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The place we "Actually" dropped off was nice. but the location ya'll sent us to didn't exist - it was a trailer park - no drop box nothing but a Uhaul sign.

Karen V. on

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Amy S. on

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Peter P. on

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The location was not Walnut street it was off 231!

Rosa K. on

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Debbie D. on

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Randall B. on

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The process was so so slow. It took me 45 minutes to get the truck even though I had reserved it before hand and there were only 2 people in front of me. So so slow.

Ben S. on

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William S. on

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We chose 1 location to drop our U-Haul off at - this address did not exist - we called where we picked up the U-Haul in Tallahassee Fl they attempted to help us & gave another drop off location - that location was a storage unit with no office - the next location was another storage unit had an office but no one was there - there was a phone number on the door I called it @ she directed me to another location - and thank god we were able to drop off at this location- but what a pain & extremely frustrating & time consuming - please update your drop off locations to ones that are truly a drop off location!!!!!!!!

regina F. on

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I am assuming the young lady that sit at the main desk is the office manager, in my opinion she needs to work on her Customer Service skills. I pray that if I ever need to use your services that she has a better attitude. Thanks and be Blessed!!

wayne R. on

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Demetrius B. on

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titus T. on

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The workers were just somewhat disrespectful. The door was locked with a “we’re open” sign outside. Had to wait over 20 minutes before anyone opened the door to help me. Found out it was two employees there one got upset over me asking her after several times of calling to get her attention if she worked there. I was simply unsure after saying ma’am several times I’d she was a customer or a worker. Was not impressed by any means. Everything else was fine.

Charles L. on

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Could open earlier other than that I was very pleased

ADA B. on

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This was the worst experience I ever had with uhaul, the lady that was ther when I turned in the uhaul was very rude, she acted as if my coming in to check on the returned uhaul was a bother to her. She would not check the uhaul back in and spoke to me so hateful. I was trying to start an insurance claim she was no help just gave me an 800 number to call only to find out it was the wrong number when I called. They over charged me for gas. I only drove the truck 15 miles. I was charged over a hundred dollars for gas.

CARRIE L. on

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Not anything I got good services

Daniel G. on

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The box on the uhaul had a big hole in it from the previous user. Lady at office told me About it when I rented but it rained the entire time I had the uhaul. Boxes and clothing got wet. Overall did the job though.

DAVID I. on

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Clyde D. on

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Michael A. on

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I have given dirty blankets and one was wet

Michael G. on

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Mark K. on

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Charlie C. on

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Door was open on trailer and it was pretty dirty I had to sweep it out

LESLIE F. on

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Get on your scheduleing Dept. And straighten them out

Michael S. on

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I brought the vehicle back with more gas than it had when I rented it. Wish there was a way to get credit for it ogg the bill.

David A. on

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rita B. on

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I returned the vehicle at 1/4 of a tank of gas as the vehicle was rented at 1/4 of a tank. If I’d known the attendant was going to report it at 1/8 of a tank and then I would be charged $52.50 FOR AN EIGHTH OF A TANK OF GAS I would’ve made her check it in my presence. At this point (receiving the bill) the vehicle has already been rented and I don’t have any proof of my dispute. I will be calling my bank on Monday to dispute the charges. Your company needs a better, more exact way to manage the reporting fuel levels of the vehicles if you are going to charge exorbitant fees. Relying on 2 imperfect, opposing views is a recipe for conflict.

David B. on

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Willie B. on

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Tammy W. on

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This location was closed. I did contact Uhaul to let them know about the gas. I wish she would've just told me to add more gas to the vehicle instead of charging me an additional fee.

JEANNETTE B. on

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PAUL C. on

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Debbie did a great job!

Harold B. on

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Uhaul corporate is zero help! You’re better offwith Budget or another truck rental. Equipment is in better shape and the representatives are much nicer and more helpful. Five days later, still waiting on that call from manager, “Mr. Willie”...

Sid B. on

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Derrick P. on

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Be on time an honor your market to scheduled appointments. Be clear and not rude when I’m paying for services.

Lisa S. on

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Usually this site is very helpful and I have rented from them a good bit over the years. However, I dropped my trailer off within 5 to 6 hours if not less time than that and it was not logged in. I parked it in front of the building where you could not miss it and it still was not taken care of. I paid for the trailer and did what I was suppose to do and then get an email saying I was late turning in my trailer. I don’t like getting late notices when I have done what I was suppose to do...and early at that. Not happy about somebody else not doing their job and me paying for it. I am not happy about this experience at all.

David R. on

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regina H. on

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Nicole L. on

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When we arrived, they did not know we were coming supposedly even though I had filled out the forms online. I had requested the moving furniture blankets, but they did not have any. The whole place reeked of cigarette smoke. We asked the woman questions about the trailer and she could not answer. They assigned us a trailer, which we had to drive to a secondary location to get. Our assigned trailer was behind three other trailers, so we had to personally hook up to the other trailers and move them to be able to access our assigned trailer, and then the lights did not work properly.

Angela K. on

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Beth H. on

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I highly recommend you guys get better on communicating to your customers about drop off locations. I was given TWO completely different locations to drop off my truck, but NEITHER actually led to a U-Haul drop off location. The addresses I was sent to by you guys led to non-existent locations. It wasn’t until we called corporate and requested the location be changed to a drop off point we were familiar with that we were able to drop off the truck with no problems. That was completely ridiculous and caused us to use more mileage on the truck than we should have, which I was charged for and am sure I won’t be reimbursed for.

Lisa G. on

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Well the Walnut St location needs to be clarified bc my advance reservation directed me to a location that had no Uhauls. Not only that, but I called and called the week before and never got a human. My brother knew of this location so we went there and everything went perfect however we tried to advance reserve at this location and did so but when the reservation came in it had the Birmingham ofc staying “not all trailers are available at this location “. Which is Baloney bc they had numerous trailers. When I called Birmingham to clarify a girl w too much food in her mouth (very rude) and never understood what I was trying to clarify just saying I’d receive the final info the day before. I couldn’t leave this to chance and so called the Birmingham ofc later hoping to get a less hungry -clear mouthed employee. She immediately text out Walnut St confirmation. I told her that I wanted 231. And she said “they must not have trailers”. We drove by Walnut St self storage the night prior and did not see trailers or an office. So we just showed up at the 231 location and they were great. But the whole process w advance reservations on the computer was stressful.

FRED M. on

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No over charged them

PAUL C. on

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Taylor J. on

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HAROLD B. on

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Lori M. on

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I normally have great service with Uhaul but this time I was very disappointed with the drop off service. I gave the location of where I wanted to drop off and the wrong location was entered. When I caught this and called to fix it, I was told it would be changed. I was called a day later asking where my truck was. The truck was dropped off the same day it was rented and the key was left in drop box. The staff failed to check drop box, which I don't understand bc that should be checked everyday since it is by the front door. After going around they FINALLY got my truck checked in 2 days later. I would HIGHLY RECOMMEND checking your drop off location several times before leaving with truck.

Albert F. on

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Sammie N. on

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Rebecca L. on

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Robert L. on

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Melanie C. on

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The trailer lost its lights so I had to purchase battery operated lights and attach to back of trailer. Also during transit......the back door came open even though I had a lock on it and I lost furniture. Did not know this until I stopped for gas. A man had to assist me in getting the roll up door down....extremely difficult. It took him 20 minutes. When I dropped it off the gentleman gave me paperwork to file a claim.

Hobie D. on

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I was suppose to receive a appliance dolly with my uhaul and it wasn't on there causing me to spend $55 at Walmart for one

Ricky S. on

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debbie C. on

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Shani C. on

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Charge just 25 like the paper said and not 30 and then additional 37.50 for nothing

Janessa N. on

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Ivy R. on

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Laverne W. on

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Connie N. on

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Avoid this facility at all costs! They said the lot was full & wouldn’t accept our equipment, sent us 8 miles to another location that wasn’t staffed and didn’t have a Dropbox. 1800 uhaul number sent us back to them & after an hour of trying we finally got our truck & transport turned in.very poor customer service!

Darren B. on

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regina H. on

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Olivia M. on

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Blake D. on

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Lisa D A. on

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The agent was not clear of my intentions even though I made a reservation.I had to assist the agent in hitching the trailer I rented because she was unable to do so alone. Eventually, two men stopped by to assist. On return, I had to ask if someone would be unhitching the trailer and then I was asked if I could 'back the trailer for them' to another location on the lot? I was unaware when I made the reservation it was a "self-service" and would encourage better training and staffing. The two ladies were not as knowledgeable as expected and did not appear to have interest in the 'customer service' aspect. Also, upon arrival, the office was consumed with cigarette smoke and one agent (on her cell). There was a customer's check on the counter and when I alerted the agent, her response was "OK". I could have (as well as anyone else) had all that customer's personal info from that check-including the bank account info, name, address, etc.. Just Careless!!! ??????????

Patty Y. on

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Marcella H. on

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Since we needed to be able to pick up the truck after hours, I was told I had to do this on line and it was "easy". We arrived with our loading help at 6:30 pm and were unable to get the online "easy" check in to work. We had to then wait until 9am the NEXT morning and go to the pickup point again and spend another 30 minutes to pick up the truck. This cost us time and money since we were paying loading help. Very inefficient and extremely costly and inconvenient. Not appreciated at all. The online app just kept going back to the "continue" page and would not proceed to the actual pickup process. DO NOT RECOMMEND EVER!!!!!!!

Kelvin R. on

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Peggy F. on

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Lloyd C. on

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donald L. on

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Rena W. on

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Maybe she was having a bad day.

Tyrone M. on

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the attendant was very rude. She was on her personal phone while trying to help me.

malaka G. on

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The drop off was overall good. But the owner had a small attitude from dealing with someone on the phone.

yolando M. on

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JARED M. on

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Office was closed for lunch when I went to pick up truck and dolly, so I had to wait for an hour before I could get it.