Customer did not leave a comment.DONALDW D.
Customer Reviews for A&D Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I booked the rental for 9 am. It took 10 minutes for the agent to bother with me, the keys were locked in the vehicle, he said the uhaul 'rep' had locked them in the vehicle. He said your computer system wasn't working, and after 40 minutes of waiting, watching him pet his dogs, going through envelopes full of cash that he had found hiding (no joke!) and a hand written bill, I was on the road. The truck was in good shape, clean, and well serviced for what I needed to use. Upon return, I was asked if I wanted to put the sale through on the credit card on file, and when I asked to pay debit instead, he refused, stating your debit machine was not working, and since it was his last day with your company he hadn't bothered to get someone in to fix it. Why would he have offered if there was no other option? I have not had customer service so pitifully delivered before. He could not have cared whether we were there or not. If I need use of your vehicles in the future, I will be sure to check reviews on your rental agents beforehand.Tonya F.
Customer did not leave a comment.gary D.
Customer did not leave a comment.Patrick P.
Customer did not leave a comment.ben V.
All good.Giambattista P.
Customer did not leave a comment.Mao L.
Customer did not leave a comment.Nelson T.
The new (high tech) system of check out and return is far slower than the old school paperwork one.STEVEND B.
Customer did not leave a comment.Tim S.
The app that is set up for returning equipment needs to be worked on.Robert R.
It was very hard to try and close out the rental on line once finished at locationRobert R.
Customer did not leave a comment.Laura C.
We needed a trailer to take stuff to the landfill and our experience was quick, convenient, and very reasonably priced.Jennifer H.
Customer did not leave a comment.Steve B.
The belt was squeaking in the engine area. Please fix. Seemed like it used extra gas do to this mechanical failure. Not fair paid alot of money and had to pay even more do to extra km when I calculated and computer somehow calculated more..arthur B.
Customer did not leave a comment.John F.
Customer did not leave a comment.Jason G.
Great service, would highly recommend A&D AutomotiveBRADLEY L.
Customer did not leave a comment.COLIN P.
I was very pleased with the service I received.marilyn W.
Customer did not leave a comment.Frank K.
The rate to rent the trailer was pricey especially when you look at other spots to pick up the trailer this was the most expensive but the uhaul locations we're greatDanna G.
The service rep was great to work with. He was knowledgeable and efficient. But either the computer software or the Internet was very slow. The registration process might be shortened if the U-Haul computer system worked more efficiently.Marlene M.
Customer did not leave a comment.allan Q.
the U haul experience was terrible . My 26 foot truck with a pick up in Grimsby was changed to a 15 foot truck in another town. This was done 2 days before my move. It sent me scrambling, I have to do 3 loads instead of 1. The rep on the phone was not the least bit accommodating borderline rude to me. The actual pick up spot was fine very nice people. I would recommend uhaulShaun H.
I had an incredible experience with Al there. The truck was spotless and drove incredible, and Al was extremely helpful with everything!! I'll be back forsure.jason A.
Customer did not leave a comment.Clarence K.
We ordered blankets, but they were not in the truck. The office was not open on Saturday. No receipt or paper work for the insurance coverage. In general, U-Haul was very difficult to deal with and was not worth the money it cost for the rental. In the future, I will use a different rental company.GEORGE V.
Better lighting in yard for later drop offs. More room to manouver trailers with larger pickup trucksIssac R.
Customer did not leave a comment.michael B.
I've dealt with this location before and the guy is always friendly, knowledgeable and efficient.WHITNEY B.
Customer did not leave a comment.CHARLES B.
Customer did not leave a comment.EVELYN D.
Owner was very friendly! Great Experience!Carey H.
Customer did not leave a comment.kathryn M.
truck was good, shipped 3 boxes with mattress cover, wanted furniture pads instead not boxesPaul J.
Great experience. Al Kirn was excellent with us for this transaction and I would definitely refer him/uhaul again.denise P.
Nice he hooked the trailer up for me even though he had crutches.Chris L.
Good guy running the place. Will go there instead of other locations.Chris L.
Furniture dolly with handle to push or dolly with larger platform.ruth A.
Customer did not leave a comment.Melvin S.
Customer did not leave a comment.Jonathan N.
Very nice people and great customer service. ThanksBruno C.
I reserved the truck at your grimsby location but had to go to beamsville where it took close to an hour, it appeared he had no idea what he was doing not sure it was the system or the individual, and we were told it was a sure thing that we got the truck from grimsbyJOHANNES B.
Customer did not leave a comment.Alberto M.
Customer did not leave a comment.Mike C.
The fuel tank was less than 3/4" and person was looking at it but not ready to mark correctly in the contract. I have to put my note on the inspection form. They were careless and in hurry. I was asking for confirm a drop off location in the contract and they were not try to help. I have to insist them few times.ghanshyam P.
Customer did not leave a comment.Chelsea R.
Customer did not leave a comment.paul L.
Customer did not leave a comment.STEPHEN S.
Customer did not leave a comment.Ulrich S.
Customer did not leave a comment.Adam S.
Customer did not leave a comment.Allison L.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.margo P.
Customer did not leave a comment.James M.
Customer did not leave a comment.Janice H.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.DEBORAH F.
Customer did not leave a comment.Joseph R.
Small muddy location with a very small building & virtually no rental inventory. I called 4 time & stopped in twice & never found anybody on location or to answer the phone! Please note that I did phone into Hamilton after dropping off the trailer as nobody was in Beamsville yet again. The person on the phone was skilled, confident, competent & extremely cordial even though I was getting a correction on my rental invoice. KUDOS to them!!!don D.
Customer did not leave a comment.dave D.
This guy was INCREDIBLE!!! Friendly and helpful beyond words. This AL gentleman was just so helpful.Claudette J.
Customer did not leave a comment.Greg R.
On short notice this company had an available truck and so close to home and gave me directions on my drop off locations. Great atmosphere and friendly staff. Thanks Uhauljulie B.
Pretty small lot, difficult for parking for an inexperienced parkerJIM P.
Customer did not leave a comment.MARVIN H.
Everything went great.... easy, nice and close by which was great!!Sharon K.
I was very disappointed as I have rented from U Haul at least 4 times in the past . This was the first time I had to drop it off with no staff present . I rented at approx 130 pm Nov 03 and returned it at 1030!am Nov 04 . Then I get my bill and an extra 38 dollars was added on . I contacted Beamsville U Haul and was informed by Al the owner that the fuel was one line below the 1/4 tank I left with . My son added 20 dollars gas in Beamsville when we returned at 1.12 a liter which is 4.5 gallons . It was right on the 1/4 of a tank when we filled it upon return. Any one that drives trucks knows depending on the level it's sitting at or the angle you read it at can slightly alter the reading . I'm sure 4.5 gal is plenty of gas to drive from Beamsville to Hamilton and back . Never , ever had a problem like this in the past with U Haul . Very disappointed as I fill I have been over charged the 38 dollars, Sincerelly Joan VervergaertJOAN V.
Customer did not leave a comment.Bill G.
Customer did not leave a comment.Jennifer P.
The dolly was not logged in on the system by A&D causing e mails to me telling me to turn the equipment in at a different location 24 hours after it had already been dropped off. I had to call the 1-800 number to get it resolved. I was threatened with additional charges if I did not return it to the new location. Sorry. UnnacceptableGARY R.
clean the moving pads! 1/3 were unuseable! Very disappointing, dealer very friendly.Michael M.
Customer did not leave a comment.Victoria S.
Customer did not leave a comment.Matthew D.
It is not the location it is the fact uhaul will not fix his machine and you can't pay with debit. They only except cash or credit. It took over an hour for uhaul to solve a simple problem. Horrible experience and waste of time. Better of using Budget or PenskeJustin C.
Customer did not leave a comment.Steve K.
Unfortunately the truck was from Alberta. They must have drove all the way to Ontario from out west. The cab of the truck smelt of cat urine.John B.
Customer did not leave a comment.COREY S.
Hours of operation could be improved, or my pick-up location should of advised me of the limited weekend hours this drop-off location is open.Arthur D.
Nice staff and gave great precise instructions for a first timerJon B.
Customer did not leave a comment.plantec D.
Customer did not leave a comment.Stefan M.
Wonderful to deal with. Friendly staff at A&D. Al thoroughly explained the contract and details. Please pass on my thanks for a great transactionDeb W.
Excellent, friendly service!JAFF S.
Customer did not leave a comment.shawn F.
Customer did not leave a comment.Ron B.
Customer did not leave a comment.Zachary W.
Customer did not leave a comment.BRITTNEY T.
Al was extremely friendly and professional. He made the experience entirely positive. I would highly recommend using the service from this location!Julia D.
Excellent service and a pleasure to deal with.sandra K.
Customer did not leave a comment.Andy M.
Great customer service. Highly recommend!Joanne G.
Very friendly and helpful drop off location.Adam A.
Great customer service.kim S.
Customer did not leave a comment.chun C.
Customer did not leave a comment.William O.
Customer did not leave a comment.Klaudia V.