Customer did not leave a comment.Kenneth W.
Customer Reviews for A&D Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.William B.
We were double charged for the rental, charged gas and mileage fees when they were not valid.Kaycee B.
Customer did not leave a comment.Alicia J.
Customer did not leave a comment.Thomas W.
Linda was so sweet and helpful to a senior citizen,Paul D.
My reservation was for 5x8 trailer in Cameron NC when I got there they told me I had to go to another location because they didn't have what I reserved, I was told someone should have called you! Well nobody called, I went to the other location and they didn't have it either, so I was charged for the larger trailer , they could have at least honored the quoted price, maybe would have covered some of the gas to go get it and drop it off at the other locationNICK S.
Your online registration is totally out of sync with your onsite process.Roger Y.
Nice people, excellent service!Gabriele T.
Have staff available during normal posted hours of operation. Have signs to instruct what to do, like where to leave vehicle and keys.SHARON I.
Customer service over the phone was lacking from 1-800 uhaul. On hold forever, 30 minutes each time times 5 times, then got hung up on.Jake M.
IIt took four day's to finally get a trailer this company it totally shit !Jim R.
Customer did not leave a comment.Derrick P.
Customer did not leave a comment.Donna B.
Customer did not leave a comment.John F.
Customer did not leave a comment.Melissa C.
hard to find a place to return the trailer. had to back it in right next to the highwayCharles T.
Owner great to work with and helped with hookup.and rental infoMark P.
I specifically placed an order for contactless pickup. I had previously been unble to get a truck the day before due to n employee moving the truck we were about to ent without a mask do I needed this one. When I did the check in the app said I needed to go inside to get my key. I attempted to flag down an employee from the parking lot but ended up having to go into the tiny, not well-ventilated lobby where absolutely no one was wearing a mask. The manager also seemed rude andbdiinterested when my wife called to explain that our son is high risk and I needed to avoid any possible exposure. For improvement: next time actually prepare the truck for contactless pickup the way it's supposed to be and all of this could have been avoided.COLIN J.
Customer did not leave a comment.CHARLES B.
Customer did not leave a comment.William L.
They were friendly and professional.David wayne P.
Customer did not leave a comment.Christopher T.
Customer did not leave a comment.Heather H.
Truck was not in the correct location had to walk around to find it. We had to walk in grass that definitely needed to be cut.Jessica A.
So bad I'm not wasting my time posting my experience. I sent my comments directly to the corporate leadership.SHAWN M.
Customer did not leave a comment.jatnier P.
She helped me to understand the charges I incurred.Christina O.
Everyone was very friendly and helpful.susan T.
Customer did not leave a comment.Tesha B.
Customer did not leave a comment.Anita M.
No improvement needed. The General Manager was very helpful and answered all questions and concerns we had. I highly recommend this location in NC for all your Uhaul needs. I cannot express my gratitude enough to the General Manager at this location. Thank you ! Thank you !JoAnn M.
To go 24 miles one way and 24 back to uhaul. Will cost you $105 better to go to home depot and rent the trucks they have there. They will say its 19.95 a day then charges 39.95 and throw on 20 to 30 dollars of hidden fees. BewareChristopher E.
Everything was awesome...Wayne G.
Customer did not leave a comment.Johnathan L.
Customer did not leave a comment.Dustin W.
Recommend not following your GPS, it takes you down the wrong street.Philip R.
When I dropped off my truck, 30 minutes before it was due, I didn't realize I was supposed to log into the system. They didn't tell me that they would be closed and was supposed To do anything online. I was there on time. They should have explained that I needed to do something on my phone so I didn't get charged anything.Harold M.
Danny and Linda treat you like family. Everything went smoothly from check in until the time of dropping off the truck. Would highly recommend anyone moving in the Sanford, NC area to consider renting their truck from A & D Service Center.john P.
Customer did not leave a comment.Jeffrey J.
Customer did not leave a comment.Holly S.
Keep on doing what you're doing nowRoss F.
The 26 for truck wasn't available at the nearest locations to me so I had to dinner extra miles to get the truck inherently getting charged more for those miles that I wasn't planning on driving. Maybe delivering the truck to the location we want to pick it up at?Justin H.
Customer did not leave a comment.Larry H.
Customer did not leave a comment.Keith M.
Customer did not leave a comment.Courtney C.
Rep went beyond expectation to meet my requirementsAnthony W.
Customer did not leave a comment.Kristy L.
Customer did not leave a comment.Brad E.
Customer did not leave a comment.Daniel S.
Staff was great to work with -- answered all questions and was very friendly. Truck was great-- comfortable to drive and ride in, was able to drive 65-70 on interstate with full load. This was NOT the U-Haul truck I drove 30 years ago and suffered through a move. Way to go U-Haul!!Pete B.
Customer did not leave a comment.heather W.
I dropped the truck off that night and there were no lights AT ALL anywhere on this property, so I could not tell it was a U-Haul place. On the 5th time passing I finally could see a small U-Haul sign. THIS LOCATION NEEDS LIGHTS ON THEIR PROPERTY TO LET YOU KNOW THEY HANDLE U-HAUL.Chris R.
Customer did not leave a comment.cecil M.
Customer did not leave a comment.Kyle L.
Great peopleGW J.
Customer did not leave a comment.Edward A.
I was directed to this location because the pick-up location I had chosen did not have a truck the size I required. When I showed up to pick it up, the A&D rep claimed she had no knowledge of my reservation because she "had not checked her system". It took her over 10 minutes to locate it, mainly because she took no less than five phone calls as I stood there waiting for her to talk her way through each conversation, but finally I received the truck and equipment I had requested. When I arrived to drop the truck back off, the A&D rep could not find my reservation in the system. It took him over 20 minutes, not to mention taking a couple phone calls as well, to find my reservation and close my out as the wife and I stood waiting.Kevin J.
Don't have any suggestions for improvement, everything went smoothly. Owner helped us hook up and both check-out and checking the trailer back in were fast and easy. Rental facility is located right on Hwy. 87 and very easy to get to and in and out of. Will definitely use this place again!!Jacqueline sue D.
I was supposed to pick up at 2701 S. Horner Blvd, Sanford, but less than 24 hours before the pick up (on a Sunday), you changed the size of the truck and the pick-up location. This was VERY inconvenient because I was staying near the original location and had no way to get to the new place. I don't appreciate the last minute notification. When I asked if you could bring the truck to the original location, you refused. The truck was too big, and the pick up location was not good.Walter G.
Linda was amazing! I'd been having a horrible day, getting stuck on foot when renting a car fell through. I called a U-Haul location in town, and they found a truck for me about five miles away at A&D, but they said they weren't able to give me a ride there - even though I'd be walking right by their location. With a few miles still to go, I called A&D to confirm the location. Linda found out I was on foot and not only came to pick me up, but handed me a much appreciated bottle of water when I got in the car. She and the others at A&D truly went above and beyond for me, and I would recommend them any day!rebekah B.
Customer did not leave a comment.Mary T.
Although we did receive our product, we did not receive the packing blankets as requested, nor did we get the 50.00 gift offered if not to be picked up at locationJulia M.
My experience was great from start to the end.verneda K.
Customer did not leave a comment.Travis N.
The representative was outstanding in her accommodations and assistance, I am very appreciative of everything she did for me.Heather S.
Customer did not leave a comment.George W.
Customer did not leave a comment.richard D.
Customer did not leave a comment.CHAD B.
Customer did not leave a comment.roger B.
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.Alyssa L.
It was okay servicebobbie S.
Absolutely great experience. Have rented from other facilities prior, but this was by far the best experience. Will return.Holly B.
Actual building is an auto repair shop, but as far as a convenient place to pick up the trailer it was excellent for me since it's right on hwy. 87. Clerk and staff were very nice to deal with.jacqui D.
Customer service was outstanding.John O.
Customer did not leave a comment.CAROLINE M.
Customer did not leave a comment.Robert W.
Mechanics went out of their way to troubleshoot my tow package wiring connection. They checked online forums to diagnose a problem my dealership (who installed the hitch) was not even aware of. One note...require hitch plugs/wiring harnesses to be checked when U-haul checks mechanical hitch.Scott S.
I swear, IF I AM BEING CHARGED FOR AN EXTRA DAY WHEN I WAS TOLD THAT IT WAS PERFECTLY FINE FOR DROPPING OFF THE TRUCK AFTER HOURS, I WILL FREAKING SUERemember Me H.
Customer did not leave a comment.Johnny P.
Customer did not leave a comment.ROBIN S.
We droped the trailer off and no one was there. I HOPED THEY WOULD TAKE CARE OF IT AND GIVE ME CREDIT FOR DROPPNG IT OFF. Rod HerbigRoderick H.
The business is primarily set up for their Service Center, it is a small front office, cluttered in appearance but not necessarily dirty. My main comment is that the drop off/pick up area in the back of the business is not represented with signage. The main parking lot is on a busy four lane highway and caused some concern when having to back into traffic to pull out of the main parking area into the rear of the property to drop off the trailer. A simple sign directing U-Haul down the service road instead of into the front parking lot would help and be much safer. The place is very close to my house and convenient in that sense.LeeAnn S.
The lady/manager at the front desk was a great help. Very knowledgeable and helpful----no what you get all of the time!!! WE will recommend A & D Service Center!!!Alison W.
Customer did not leave a comment.danielle C.
Recommend only due to ease or accessibility of locationJENNIFER S.
Trailer was turned in before closing time on Sat., 1-30-16 at approx. 3:40. Closing time was stated to be 4:00 pm. I left voice mail letting them know that rental had been returned. I received e-mail on 2-2-16 stating that rental had not been turned in. I called the return location and they stated that they had not completed necessary that rental was returned. This was on a Tuesday and I asked if anyone had listened to the voice message and also the forms that were left in drop box. They did not seem to be concerned. Not a way to run a business.STEVE F.
Customer did not leave a comment.jon C.
Customer did not leave a comment.ROY W.
Customer did not leave a comment.CLIFFORD G.
It was a short notice for this company that I needed a u-haul like the next day. They were quick to help me out and get what I needed. I would recommend them to all. Thanks A&A tire Co!!ROXANNE F.
Not the easiest to get in or out of. Not the fault of the business.James E.
Customer did not leave a comment.PETE H.
Customer did not leave a comment.KENNETH S.
They were great and helped in every way that they couldKENNETH S.
Customer did not leave a comment.KEN B.
Customer did not leave a comment.KEN B.