Customer Reviews for A&D Service Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of A&D Service Center
Ross F. on
Keep on doing what you’re doing now
Justin H. on
The 26 for truck wasn't available at the nearest locations to me so I had to dinner extra miles to get the truck inherently getting charged more for those miles that I wasn't planning on driving. Maybe delivering the truck to the location we want to pick it up at?
Anthony W. on
Rep went beyond expectation to meet my requirements
Pete B. on
Staff was great to work with -- answered all questions and was very friendly. Truck was great-- comfortable to drive and ride in, was able to drive 65-70 on interstate with full load. This was NOT the U-Haul truck I drove 30 years ago and suffered through a move. Way to go U-Haul!!
Chris R. on
I dropped the truck off that night and there were no lights AT ALL anywhere on this property, so I could not tell it was a U-Haul place. On the 5th time passing I finally could see a small U-Haul sign. THIS LOCATION NEEDS LIGHTS ON THEIR PROPERTY TO LET YOU KNOW THEY HANDLE U-HAUL.
GW J. on
Great people
Kevin J. on
I was directed to this location because the pick-up location I had chosen did not have a truck the size I required. When I showed up to pick it up, the A&D rep claimed she had no knowledge of my reservation because she "had not checked her system". It took her over 10 minutes to locate it, mainly because she took no less than five phone calls as I stood there waiting for her to talk her way through each conversation, but finally I received the truck and equipment I had requested. When I arrived to drop the truck back off, the A&D rep could not find my reservation in the system. It took him over 20 minutes, not to mention taking a couple phone calls as well, to find my reservation and close my out as the wife and I stood waiting.
Jacqueline sue D. on
Don't have any suggestions for improvement, everything went smoothly. Owner helped us hook up and both check-out and checking the trailer back in were fast and easy. Rental facility is located right on Hwy. 87 and very easy to get to and in and out of. Will definitely use this place again!!
Walter G. on
I was supposed to pick up at 2701 S. Horner Blvd, Sanford, but less than 24 hours before the pick up (on a Sunday), you changed the size of the truck and the pick-up location. This was VERY inconvenient because I was staying near the original location and had no way to get to the new place. I don't appreciate the last minute notification. When I asked if you could bring the truck to the original location, you refused. The truck was too big, and the pick up location was not good.
rebekah B. on
Linda was amazing! I'd been having a horrible day, getting stuck on foot when renting a car fell through. I called a U-Haul location in town, and they found a truck for me about five miles away at A&D, but they said they weren't able to give me a ride there - even though I'd be walking right by their location. With a few miles still to go, I called A&D to confirm the location. Linda found out I was on foot and not only came to pick me up, but handed me a much appreciated bottle of water when I got in the car. She and the others at A&D truly went above and beyond for me, and I would recommend them any day!
Julia M. on
Although we did receive our product, we did not receive the packing blankets as requested, nor did we get the 50.00 gift offered if not to be picked up at location
verneda K. on
My experience was great from start to the end.
Heather S. on
The representative was outstanding in her accommodations and assistance, I am very appreciative of everything she did for me.
bobbie S. on
It was okay service
Holly B. on
Absolutely great experience. Have rented from other facilities prior, but this was by far the best experience. Will return.
jacqui D. on
Actual building is an auto repair shop, but as far as a convenient place to pick up the trailer it was excellent for me since it's right on hwy. 87. Clerk and staff were very nice to deal with.
John O. on
Customer service was outstanding.
Scott S. on
Mechanics went out of their way to troubleshoot my tow package wiring connection. They checked online forums to diagnose a problem my dealership (who installed the hitch) was not even aware of. One note...require hitch plugs/wiring harnesses to be checked when U-haul checks mechanical hitch.
Remember Me H. on
I swear, IF I AM BEING CHARGED FOR AN EXTRA DAY WHEN I WAS TOLD THAT IT WAS PERFECTLY FINE FOR DROPPING OFF THE TRUCK AFTER HOURS, I WILL FREAKING SUE
Roderick H. on
We droped the trailer off and no one was there. I HOPED THEY WOULD TAKE CARE OF IT AND GIVE ME CREDIT FOR DROPPNG IT OFF. Rod Herbig
LeeAnn S. on
The business is primarily set up for their Service Center, it is a small front office, cluttered in appearance but not necessarily dirty. My main comment is that the drop off/pick up area in the back of the business is not represented with signage. The main parking lot is on a busy four lane highway and caused some concern when having to back into traffic to pull out of the main parking area into the rear of the property to drop off the trailer. A simple sign directing U-Haul down the service road instead of into the front parking lot would help and be much safer. The place is very close to my house and convenient in that sense.
Alison W. on
The lady/manager at the front desk was a great help. Very knowledgeable and helpful----no what you get all of the time!!! WE will recommend A & D Service Center!!!
JENNIFER S. on
Recommend only due to ease or accessibility of location
STEVE F. on
Trailer was turned in before closing time on Sat., 1-30-16 at approx. 3:40. Closing time was stated to be 4:00 pm. I left voice mail letting them know that rental had been returned. I received e-mail on 2-2-16 stating that rental had not been turned in. I called the return location and they stated that they had not completed necessary that rental was returned. This was on a Tuesday and I asked if anyone had listened to the voice message and also the forms that were left in drop box. They did not seem to be concerned. Not a way to run a business.
ROXANNE F. on
It was a short notice for this company that I needed a u-haul like the next day. They were quick to help me out and get what I needed. I would recommend them to all. Thanks A&A tire Co!!
James E. on
Not the easiest to get in or out of. Not the fault of the business.
KENNETH S. on
They were great and helped in every way that they could
DIANA S. on
The office/reception area had a strong smoke odor and for a non-smoker it was less then comfortable checking in and out. Online quote for cost did not match the estimated cost when checked in BUT the agent adjusted the total cost so it was more in line with online quote.
DORAN V. on
great and fast respons
CARL S. on
I used the night drop box to return the truck
JAMES B. on
Wonderful staff at pickup/drop off location. Answered all my questions and able to accommodate my short notice needs. thank you.
Edwin A. on
Great job. Helpful. Impeccable equipment. Met my needs perfectly.
Melinda F. on
Make sure equipment is usable and all equipment is working properly before renting. Received a ticket because running lights was not working on trailer. I requested and had seller to check everything before renting. Guess it was a bad check on their part.DISAPPOINTED
CYNTHIA B. on
no slow ups very nice
Carolyn renee B. on
The people at the location we picked were super nice.
PAULA M. on
Keep doing what you're doing .The staff at A Tire was great!
DAVID P. on
The vehicle itself was almost hazardous to drive. The headlights are not aimed properly AT ALL. The low beams hit the ground about 12 feet in front of the truck which forced me to use high beams all the time. Since the headlights are not aimed properly, even the high beam lights were not very helpful. They are aimed so low that no driver EVER flashed their lights at me. Also, the headlight bulbs need to be replaced because the light they provide is extremely dim. The pool of light on the ground put out by the low beams looked like a couple of birthday cake candles. None of this helped me out at all as I drove through the rain and fog for approximately 11 hours of my 26 hour drive.
NICHOLAS K. on
Efficient, very friendly and gave me 10$ out of his own pocket for the charge of equipment not provided.
SUSAN S. on
Went above and beyond for my needs, super friendly. I was running late to get back and get my towing trailer hooked up, they stayed after closing to wait for me. Top notch!
LISA K. on
Very helpful! Would definitely use this dealer again!
ANITA V. on
I was told it was .59 a mile and was charged .99 a mile and was also told I would be reimbursed if I brought it back with a quarter of a tank because it didn't have that much in it to begin with but instead I was charged 35.00 and I brought it back with more than a quarter of a tank. Not really happy about this.
TIMOTHY C. on
It was just a drop off location.
OSCAR P. on
Service was excellent.
RICHARD D. on
It was a flawless experience. Quick in, quick out, excellent equipment.
Christine C. on
online quote did not match end contract