Customer Reviews for A&D Storage West LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A&D Storage West LLC

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Michael J.
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Customer did not leave a comment.

Jasen F.
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I wouldn't change anything. My experience was beyond great.

MARK A.
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Customer did not leave a comment.

MARK A.
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Scott W.
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STEPHANIE A.
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Dan D.
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Carol J.
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Dominic N.
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Transport broke halfway through the trip, covered the tow vehicle in brake fluid. Wasn't discovered until a rest stop over 400 miles from our destination. Drove the rest of the way with no trailer brakes as we had a schedule to maintain. Wheels were also unbalanced and trailer shook between 40-50mph. I don't blame the rental facility, however if no one tells someone there is an issue I'm assuming it never gets fixed. I called the office in the morning after to report the issues and tell them not to rent it until it's fixed.

KEVIN M.
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Excellent

William G.
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U-Haul should not list his car trailer location near Copley when it's in Barberton. I selected it based on his other location and it was 20 miles further round trip. Nice guy, bad communication.

Mary Ann D.
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Very friendly and helpful. Thank you

John V.
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Hard to find location. No signage or address of street side.

William L.
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Customer did not leave a comment.

TOM B.
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MARK WAS GREAT

Jeff M.
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made reservation a month in advanced. called from dispatch center on saturday ,2 days when i needed trailer.wasn't where i told them where i wanted to pick it up at,but sent me 4 miles from where i was going to pick it up. so ,monday where they told me to go on saturday,4 miles from first place i picked...they didnt have my trailer there! the man at the counter appoligized,called around for me for 45 minutes,finnallyfound a trailer 8 miles from there store. what a hastle. your best bet is try ,try .try another place.UNPROFFESIONAL

Diane C.
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Place was disgusting and smelled horrible . You need to check this out!

David W.
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Will definitely use A&D again in the future. Very clean equipment and friendly service.

Jacob H.
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Customer did not leave a comment.

Stephen H.
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Connie T.
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I forgot my loaded gun under the seat please call me ASAP 3306203081

Ricardo B.
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Nicholas B.
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Aleyna S.
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Richard R.
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made it very simple

Victor W.
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MARK A.
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Travis H.
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Mark is a great guy to help us with our moving needs. Very friendly and helpful. I would absolutely recommend his location to anyone who would need a rental truck. Thanks Mark !

Gary M.
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Customer did not leave a comment.

Alan S.
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The e guy is great with the truck and helping out with any questions. The truck was clean and walked me to the truck started and ask me if I had any questions

Johnnie L.
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Mike O.
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Andrew S.
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need my final receipt emailed to me.

Mark N.
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Mark did a great job. Will absolutely rent from him again.

Christine K.
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Customer did not leave a comment.

cathy S.
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wade L.
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Nothing. The owner was extremely helpful. I would recommend his business any day of the week. Good price, very helpful!

Jeffery C.
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Customer did not leave a comment.

TIFFANY A.
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Cortez B.
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Michael H.
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When making reservations with central reservations, it would be helpful if customer service would tell customers, the office is in the basement of the old theatre and you have to drive around to the back. They were very nice to work with on my rental.

sandy L.
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Customer did not leave a comment.

William B.
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Poor location. Was back before 3pm, store did not close till 5pm and door was locked. Had to wait 15 minutes outside for someone to come out. Truck handled like crap. Rotors were warped so bad when you hit the brake it would almost shake the teeth out from your mouth. Out of alignment very bad. Inside of the truck filthy. Being a disabled veteran with a bad leg I wish I known this before getting it or I definitely would not of.

sue H.
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Customer did not leave a comment.

Jillian L.
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I was extremely disappointed to find that I had to check the truck in myself through an app or get charged a $20 "convience" fee. Why should I be charged extra for you to do your job and check the truck? The location was great however I likely will not continue using Uhaul because of this fee.

Terry S.
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It is unprofessional to change the trailer size by saying that I was provided a free upgrade to a larger trailer at a different location. The original rental location changed with no notice.

Tracy K.
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Physical location is filthy and unwelcoming at best. Someone from corporate needs to make a visit. That is, if it matters. Definitely won't go to this location again.

William B.
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Customer did not leave a comment.

larry D.
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I reserved this auto rescsporter trailer over a week in advance. I was supposed to get notification via email in 2 days, 4 days went by before I heard anything. I had to pick the trailer up at another location which was actually closer to me so that was fine. I called back to confirm my reservation at the new location, the person there had no idea what I was talking about.l, he stated he was busy and would have to call back on 30 min. I then called him back later and he confirmed that it was there and available but for the wrong date and time. I called back again the day of the rental and the person I spoke with had no idea what I was talking about but he did have one and when he looked up my info he stated that the rental was to be picked up at the original location I had called. He said if I wanted, I could pick up the trailer from his location because he had an 1 available so he changed the reservations to his location (location #3) and it all worked out in the end. This 3rd place was very friendly and accommodating.

Phillip H.
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Truck was old and due for replacement but did the job just fine. Company was easy to work with and I would do business with them again

Robert S.
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Brian R.
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Barbara L.
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I got charged for extra miles even though I had to drive 60+ miles just to pick up truck. then at drop off mobile check in didn't work

john D.
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Mario B.
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KATHERIN M.
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Uhaul rep was very friendly!, but appeared intoxicated. Also, I was not informed that I would not have a ramp for my truck, which made moving very inconvenient.

Bethany A.
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Customer did not leave a comment.

serena F.
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Wonderful customer service, much greater than I would have expected!!! I'm very thankful for this location owner.

Francis B.
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Everything was great! Mark was kind and patient and really helpful during the whole process. I am moving to Michigan and things were not turning out great, but renting a U-Haul was perfect and it really made the move go a lot easier.

Wages J.
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Customer did not leave a comment.

joseph M.
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david B.
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MARK A.
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Asa B.
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He was so nice thank you

Jonalynn R.
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MARK A.
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Mark M.
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Charles M.
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thomas K.
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Del L.
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Manager/owner is a great guy. Helpful and available. Very convenient set up, have used them twice and will every time I need a truck or trailer.

LES D.
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Customer did not leave a comment.

les D.
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MARK A.
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Customer did not leave a comment.

Derek L.
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Uhal was leaking water in back department (you can see the patch on the roof of the truck), it was covered in mud that had dried. Addressed this with the man and he said the uhal we had has been put on the back burner over and over again intead of being fixed. Asked about charges due to the condition prior to taking and was assured that it's already noted. Look on my card and I've been charged for prior issues?

Marcus A.
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The building itself is old, but don't let that detract from the service and quality of the trucks. They're working on getting things up to date. The truck was clean and well maintained and they were very laid back to work with. We'll definitely come here again.

Charles T.
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Staff was very helpful when trailer was too low to hook up. Thanks

Crystal H.
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Customer did not leave a comment.

Denise A.
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darrell Y.
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It was all good.

Jan W.
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Customer did not leave a comment.

Heston O.
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The gentleman running the rental place is a good man. I really feel comfortable doing business with him and recommend everyone I talk to to use his location. You guys should give him a raise or a Christmas bonus.

John H.
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Great experience would run again thanks

Cliff W.
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Go there great service.

valerie B.
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Customer did not leave a comment.

JIMMY S.
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Customer did not leave a comment.

John H.
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Check engine light was on. Needs serviced

MICHAEL B.
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Car carrier was in need of repair of electrical connections. I had no tail lights, turn signals, brake lights, etc. And this was true for ALL of the car carriers at the U Haul location I used.

Brad L.
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Customer did not leave a comment.

Brian B.
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Exceeded all of my expectations!

Robert P.
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DENISE M.
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Beth K.
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MARK A.
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MARK A.
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Cherie D.
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MARK A.
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Customer did not leave a comment.

Jason W.
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MICHAEL C.
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The rental office is disgusting...filthy...dirty...No one should have to see that mess. Tell the mgr to clean up the filth....pure laziness !!!

MARK A.
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Customer did not leave a comment.

Colette C.
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Too far for pick up drop off

No reviews have been submitted for this location.

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