Streamline the process for picking up and dropping off the vehicle. There is too much time spent waiting at the location for information to be processed.
Jon Paul G.
Customer Reviews for A&G Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our reservations were changed to this location for a Sunday pick up and upon arrival, the location was closed on Sundays. We also were not informed nor sent the instructions that our pick up was to processed through the Cell Phone Process so it took 45 minutes to speak with someone and complete the process. They also did not include the Moving Pads which we ordered.
William P.Keep up the good work
JOHN M.Over the past year or so, I've had a few moves and rented from a number of U-Haul facilities. This was by far the easiest, quickest and most professional agency from whom I've rented. I would happily do business here again, and highly recommend it to anybody I knew in need of a rental.
JOHN J.A&G overcharged me 105.3 miles that I did not drive at $0.29 per mile. This resulted in a charge of more than $30.00 overcharge. Very very poor experience and I highly recommend all customers beware.
Harry H.The person that helped me was very nice and it was an exceptional experience.
Timothy B.Well 8 would first have it that when I gave out a rental car it would be clean asks not have mud of shoe or boot imprint on the floor and door other Thanthat it was nice riding and a strong runner
raymond R.No one was there a few minutes after 6p.
Chad H.Staff was extremely friendly and helpful! I tried to use the online check-in from my smart phone, but the website couldn't ping my location. Luckily, the gentlemen let me into A&G and helped me finish the process to get the truck.
Jessica S.Very nice and very helpful . Went above and beyond my needs!Thank you
Judith L.Was a good experience.
Ken S.The trucks need some maintenance on it. There is aloud clunky nose under the truck
Robert S.The location is weird because you have to pass the location and then go down a ways to make a u-turn. The interior if the truck was clean but the exterior of the cab was dirty. I guess since I'd never used the self-check in/out, that's why it probably took a little longer (pics, walking back and forth, etc.) Overall, I'd have to rate this as "average."
Kevin G.Lighting in the cargo area if unloading is at pm hours.
Tim V.Friendly and helpful staff! Easy pick-up!
Rick B.nothing really. the experience withuhaul & A&G was excellent. Everyone was great even when at the last minute we needed the truck for 2 extra days and the folks at A&G and uhaul came through for us
donald B.This supplier was AWESOME!!......the only one I would use in the area. I went to/contacted three other uhaul places in the area and they were pretty much a joke. Terrible service and communication. One was never really in the office, and it took asking another business where the office actually was. A&G were professional all the way around. Friendly too,
Bill K.Very quick pick up and drop off of car trailer. Very friendly, trouble free experience. Thank you
David H.Once again, excellent service and cooperation from Bill at A&G. Thank you!
HomerCenter B.Very easy in and out process and on my way.
David R.Very professional and friendly service Thank You Glenn
Glenn H.I had a great experience. BIll was very helpful and friendly. I will recommend A&G to my friends.
Charles K.Everything was great and everything fit. Thank you
Charles M.Very rude
Sandra C.Fix it
kevin K.Thanks! ??
Amy M.Dropped the truck off the same day as pick up. Walked into location and handed over the keys. They didn't give me any instructions and didn't bother checking the truck in for several days later. Overall I think my experience dealing with Uhaul was very poor. I had to call the universal service line multiple times the day of the pick up just to find out how to get the truck. Waiting for long periods on hold didn't help the experience and having people who gave you short answers wasn't helpful either. At the time of this review I still don't see a detailed breakdown of my bill online and I feel I've been overcharged. I would look for other options before using Uhaul again and if I did use it, I would go into a full service site and speak to a person in person. Not sure if that would be any better though.
Gregory C.Dropped off after hours.
Katherine R.Everything as expected...
David R.The day before I was to pick up the truck I got a call telling me they had no trucks the size I wanted even though there were at least 3 locations in the area I selected. I was told I would have to travel an additional 50 miles (25 mi. each way) to get a truck. This was very inconvenient and created a very stressful situation since I was unfamiliar with the new location. I was not very happy with U-Haul.
linda M.right rear brake light out - alignment out of balance
John W.That truck was the worst one I ever had rented. It is out of line and hard to keep on the road. I didn't even go to my 2nd destination because I was scared. Very unhappy.
Brenda R.Very good equipment and supplies. Excellent communication (they called me ahead of pick up). Opportunity to adjust the rental time and duration, negotiate a one-way drop-off, and reasonable rates.
YVETTE H.Let the man who runs it have a bigger assortment of vehicles to rent.
MICHAEL M.resolve issues with web site for quicker servive
John M.We had no problems with the rental and use of the U-Haul. Would use them again.
Robert H.Nothing was good thank you
Dennis C.Steering need alot of work
Mark W.Personnel was quick and efficient, no problems.
Judith C.Maybe the next time when the employees are trying to make “business†with the customer, they need to lose their attitude and not treat the customer like shit. Never will i ever recommend this place to anyone!
Summer D.Very good and accommodating to work with.
Tim M.The owner went out of his way to accommodate our needs.
Christopher D.Take cash payments
Barbara B.The owner went above and beyond to be helpful. Couldn't ask for a better experience!
Michell P.It was very frustrating that no vehicles were available closer. The miles we had to pay was too much. When I tried talking to representatives - they said no trucks were available but had trucks in their lots when they were closed.
Sean H.The truck it's self got the job done: my issue was with the location. I received a call from uhaul telling me that even though I made a reservation, I needed to "try to come earlier" because I needed to drop it off by 3:30 (original time was 11-5) for someone else's reservation. I told them I had the reservation already but they insisted I change my time to accommodate them. I finally agree. I show up at 9 the day of the reservation to them telling me they don't have my truck. I asked why. They looked it up and told me another location has it. Uhaul gets paid by the mile, and this was an extra 10-15 miles for me to travel. As I arrive at the next place, they have it, but now all the sudden they ask me to have it back by 5 for the reservation and that I need to take it back to that location instead of the closer one. He was rude and had very little customer service skills. This entire experiance was a nightmare with customer service. I got my job done and returned the truck well before 3. next time I will use a different company.
brooke F.