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JAMES M.
Customer Reviews for A&J's Lawn Equipment Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast easy service
KIMBERLY G.Charge after return not before then have to refund ,
GARY W.Very smooth process. I called ahead to see what I needed to due for check in process since the 24/7 check in process did not work in FL. Staff at location was very helpful and informative. Great customer service. Well done. ( we were able to use the 24/7 check in process at drop off location without any issues.)
Ronny C.Cleanest and best condition I-haul truck I have ever rented. Literally.
James D.Very accommodating, I had a lot of questions. He was glad that I asked questions and more than happy to answer each question. He explained everything very well. I had no problems at all. Thankful we have a local U-Haul rental.
MARSHA B.Very affordable moving! Easy acesss, easy to return. Whole process went smooth.
Jordan W.Did not call me or wait for a new card. Put a random charge days later. Cleaning out my meager bank account.
JESSICA A.Great service. Travis was very caring and very helpful. He knew what was best. Also he was good at explaining all the safe fees you need to rent to be sure you are safe as well.
JACOB B.The rental was clean for the most part. There was no real customer service, the guy basically was unfriendly, and just short of rude. I only chose this location because it was close.to my house. The service in Lebanon is much better. Next time, I will pay the extra mileage to go to Lebanon. The check in process on line was awful. I had to go through it 3 times because after I would get a good picture, the system would kick me out. It was cold and rainy/sleeting while I was checking the truck in. Thank goodness there was a security light to tale pictures under. Overall the truck got my job done, but a little more FRIENDLY customer service would have been nice. Again, for my future rentals I will go 20 miles away to rent, so that I get actual customer service. Just felt like I was bothering the guy renting the truck to me.
Kim A.The personnel at AJ's were very friendly and helpful
Randall J.Keep doing what you're doing. You are always helpful, friendly and efficient.
Krista W.Keep doing what you do.
MIchael F.I want credit for filling up truck. My 20ft truck was not at the location specified. Never will rent again from U Haul
MARK P.Make sure vehicle is clean and ready to rent.
ALLEN H.I was over charged by 2 days
David E.Atmosphere is uninviting, there's two entrances & if you've never been there before like I hadn't. You don't know which way to go in, like they had expected me to know.
Brenda E.Manager was very professional and the trucks were really clean. I was very surprised to see how clean the truck was. I thought it was brand new for a second
TYLOR L.Good customer service. Thanks!
George T.Excellent customer service and convenient location.
George T.After dropping off my rental I got another charge from this location I'm not sure why they didn't even know I had dropped the equipment off until 2 Days later after I contacted them
alan W.i had a fine experience with this move, great person at the pickup drop off location
DANIEL S.Always nice and friendly
GEORGE S.Return was simple. No paper work, etc. Very friendly.
KATHY C.Your app would not accept my email password had to call your representative. Brought my vehicle back to the rental site that I got it the guy was inside was going to check it in at 5:05 p.m. to ask where to put it he ignores me very rude will not recommend this location
TERRY B.Dropped off paperwork and key
JOSEPH Z.Nothing.
JAMES B.Everything was good no issues at all
CHRISTY H.This was a very easy rental! A & J Lawn Equipment quoted the price for my rental and that's what the final bill was! It was quick and easy at the pick and drop off. The equipment was great! Very simple to use and ran like a well oiled machine. I was surprised by the fuel economy for a large 26' box van!…. I was moving three kids off to college and wouldn't hesitate to do it again!
ROBERT P.Let us know how to remove the gas cap! I had a guy do it while I was at filling station.
LINDA D.It would have been nice to know it was bucket seats and not a bench. We have a 6 yr old so not being able to fit 3 across caused some last minute difficulties. Would also have been nice to know there was no ramp or dolly. Other than that, things went well
CANDICE D.Actually clean the trucks, don't rush your customers. Make sure they have the ability to rent for more then one day for a 40 mile move when your trucks can't even hold as much as you say.
Jesse A.Great customer service!!
BRIAN F.Great location, they know their products, unlike all of uhaul customer service
MATTHEW G.Love the 24-7 pickup, although did have reception problem in frankfort,in
ALLYSON J.I actually originally called to get a trailer in West Lafayette and I called four days ahead of time for a local home and they were unwilling to bring one over from another location. I used to work for U-Haul and I know for a fact we used to do this all the time, what's worse is the lady was rude when I asked her about it and her attitude the whole time I talk to was rude the lady that called me back to reschedule. Just something you guys should think about
RICHARD D.Everything about my experience was excellent. I couldn't give a bad review the vehicle was clean and a great start on gasoline. Thank you for the prompt and courtesy in getting me set up for an extra day!
Anita S.For whatever reason finding the entrance was a bit of a journey, however the customer service was excellent!
JORDAN W.Professional and easy rental process
barry C.Not very visible place.
PAUL P.