Customer Reviews for A&J's Lawn Equipment Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A&J's Lawn Equipment Inc

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JORDAN W.
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For whatever reason finding the entrance was a bit of a journey, however the customer service was excellent!

Philip H.
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Customer did not leave a comment.

barry C.
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Professional and easy rental process

shawn C.
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lonny D.
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PAUL P.
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Not very visible place.

CANDACE W.
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Customer did not leave a comment.

STEVEN S.
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Customer did not leave a comment.

DONALD H.
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The entire process was fast, friendly and well handled. Everything went great. Out took about 10 minutes and in about 15. No problems .

TORY T.
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Well for one I was charged extremely too much. The people were nice but were not informed that I was coming and had a little trouble. Company were nice but the price was unreal to be in the same state and only for a one time use. I can't do business with uhal again if there is a 99 cent a mile charge. Unacceptable.

DAVID M.
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They didn't check the equipment before I rented. In one case. I opened the trailer door & they had go get a broom th clean it up. In another, when I opened the door there was packibg blankets on it. I told them & they took them out. I could have just driven off with them & you would lost these.

TIMOTHY E.
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Well for 1 thing they couldve been open when my cousin got there to pick up the trailer... it was Saturday. they are supposed to open at 8am which was the pickup time on the order/reservation. It was almost 8:15 before the employee got there... luckily we had 2 cars as well that we could start loading with smaller stuff. Even tho it was a 12hr rental, my cousin who picked it up & was driving it, was only avail until 2pm. By the time he got to the moving from destination it was aftr 8:30... when we completely done unloading it was very close to the 2p point... didnt i see something about a $50 refund - it wasnt exactly a fail, but...

TODD H.
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Andrew B.
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Eric K.
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ANDREW M.
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Kenneth B.
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BRADLEY J.
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Much better experience with this u-haul, than the Delphi, IN. location. Will definitely use this location in the future. Gentleman that rented the trailer to me, was very polite and professional.

PAUL P.
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The trailer we picked up blew a tire one hour into our 33 hour trip. When the Best one tire person showed up to replace the tire he was nice enough to check the others. Driver's side front 3 lbs low, passenger front dead on at 65. Driver rear was -12 pounds. The tire guy said that was his explanation for the one that blew it was probably very low. Our load wasn't heavy. He was right. 2150 miles later on correct pressure it was smooth sailing. Please, go through those things before you rent to people.

Nicholas L.
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Make sure to communicate with customers about late / missing arrivals

FELTON J.
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Sonya H.
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Debra B.
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Fast and friendly service. Quick in and out to get me on my way. Reasonable rates and would rent again if needed.

LAUREN D.
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Jeffrey A.
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Linda L.
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We had to use the online rental and pickup. We are in our 70's and could not get the phone to work the way U-Haul wanted. I spoke with two representatives and they were extremely patient and helpful. I would highly recommend A&J's Lawn Equipment! Thank you To the gentleman in Monroe County who was so helpful!

Tommy W.
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Nothing..everything went very smoothly! Glad we were able to drop it off in Frankfort instead of driving to Lafayette.

Anthony C.
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I was charged an "After hours service fee" for an unknown reason. I dropped the truck and put the key in the box the same day I picked the truck up. Uhaul refunded the money, but I felt that this was a money grab.

Juliana V.
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Customer did not leave a comment.

Kirby K.
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DANIEL P.
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Juliana V.
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Jose L.
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This is the only option in Frankfort without driving some 20+ miles or we would use someone else. We've used this location many, many times and every time they find something extra to charge for. Even tried to charge for “existing” damages for one we dropped off. Thanks goodness my employee took pictures when he picked it up. Oh and glad to know my review is told to the owner — he told my employee that we complained about him. Makes this time I take to review worth it!

Debra S.
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Customer did not leave a comment.

Kodiak K.
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Make sure the return check-in site is working properly I had to pay $20 because the share site was not working properly

Wilmar Cuellar M.
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We've dropped off and picked up at this location several times. Bad experiences come from the drop off. I've been noticing that every drop off, we are charged a cleaning fee.

Cecilia U.
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Customer did not leave a comment.

David J.
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Gerald W.
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David R.
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Westley R.
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Clint G.
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James H.
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James G.
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Customer service was great, very imformative and polite.

Pablo C.
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Customer did not leave a comment.

Robert B.
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This was a very clean and friendly environment. They apologize for the shape the trailer was in. And said they were going to call and have it repaired. Very nice and friendly people.

April M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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