Customer Reviews for A&J's Lawn Equipment Inc
(U-Haul Neighborhood Dealer)

113 reviews

800 Walnut Ave   Frankfort, IN 46041

(765) 650-4049

Location Hours

  • Monday - Friday:
    8:30 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8:30 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 8/20/2022: Closed

Services at this Location:

Contact Us

(765) 650-4049

800 Walnut Ave
Frankfort, IN 46041

Services at this Location:

Location Hours

  • Monday - Friday:
    8:30 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8:30 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 8/20/2022: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

I want credit for filling up truck. My 20ft truck was not at the location specified. Never will rent again from U Haul

MARK P. 
Rating:
4.0

Make sure vehicle is clean and ready to rent.

ALLEN H. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA M. 
Rating:
5.0

Customer did not leave a comment.

KATHY T. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
1.0

I was over charged by 2 days

David E. 
Rating:
5.0

Customer did not leave a comment.

DENNIS P. 
Rating:
1.0

Atmosphere is uninviting, there's two entrances & if you've never been there before like I hadn't. You don't know which way to go in, like they had expected me to know.

Brenda E. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Manager was very professional and the trucks were really clean. I was very surprised to see how clean the truck was. I thought it was brand new for a second

TYLOR L. 
Rating:
5.0

Customer did not leave a comment.

Austin S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD T. 
Rating:
5.0

Good customer service. Thanks!

George T. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN C. 
Rating:
5.0

Excellent customer service and convenient location.

George T. 
Rating:
5.0

Customer did not leave a comment.

RICKIE C. 
Rating:
3.0

After dropping off my rental I got another charge from this location I'm not sure why they didn't even know I had dropped the equipment off until 2 Days later after I contacted them

alan W. 
Rating:
5.0

Customer did not leave a comment.

AMBER R. 
Rating:
5.0

i had a fine experience with this move, great person at the pickup drop off location

DANIEL S. 
Rating:
5.0

Always nice and friendly

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE B. 
Rating:
5.0

Customer did not leave a comment.

Curt H. 
Rating:
5.0

Return was simple. No paper work, etc. Very friendly.

KATHY C. 
Rating:
5.0

Customer did not leave a comment.

Stella F. 
Rating:
2.0

Your app would not accept my email password had to call your representative. Brought my vehicle back to the rental site that I got it the guy was inside was going to check it in at 5:05 p.m. to ask where to put it he ignores me very rude will not recommend this location

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

HOWARD B. 
Rating:
4.0

Dropped off paperwork and key

JOSEPH Z. 
Rating:
5.0

Nothing.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

ALAN K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH U. 
Rating:
5.0

Customer did not leave a comment.

THERESA T. 
Rating:
4.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Everything was good no issues at all

CHRISTY H. 
Rating:
5.0

Customer did not leave a comment.

MEALNEE P. 
Rating:
5.0

Customer did not leave a comment.

ANDY A. 
Rating:
5.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

This was a very easy rental! A & J Lawn Equipment quoted the price for my rental and that's what the final bill was! It was quick and easy at the pick and drop off. The equipment was great! Very simple to use and ran like a well oiled machine. I was surprised by the fuel economy for a large 26' box van!…. I was moving three kids off to college and wouldn't hesitate to do it again!

ROBERT P. 
Rating:
3.0

Customer did not leave a comment.

Tiffany P. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN C. 
Rating:
5.0

Let us know how to remove the gas cap! I had a guy do it while I was at filling station.

LINDA D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

MYLES K. 
Rating:
4.0

Customer did not leave a comment.

CHARLES K. 
Rating:
3.0

Customer did not leave a comment.

beverly W. 
Rating:
5.0

Customer did not leave a comment.

DIANE B. 
Rating:
3.0

Customer did not leave a comment.

jim V. 
Rating:
3.0

It would have been nice to know it was bucket seats and not a bench. We have a 6 yr old so not being able to fit 3 across caused some last minute difficulties. Would also have been nice to know there was no ramp or dolly. Other than that, things went well

CANDICE D. 
Rating:
1.0

Actually clean the trucks, don't rush your customers. Make sure they have the ability to rent for more then one day for a 40 mile move when your trucks can't even hold as much as you say.

Jesse A. 
Rating:
5.0

Great customer service!!

BRIAN F. 
Rating:
5.0

Great location, they know their products, unlike all of uhaul customer service

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

LEOPOLDO S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT P. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Love the 24-7 pickup, although did have reception problem in frankfort,in

ALLYSON J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

JAY G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS A. 
Rating:
3.0

I actually originally called to get a trailer in West Lafayette and I called four days ahead of time for a local home and they were unwilling to bring one over from another location. I used to work for U-Haul and I know for a fact we used to do this all the time, what's worse is the lady was rude when I asked her about it and her attitude the whole time I talk to was rude the lady that called me back to reschedule. Just something you guys should think about

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

LINDELL W. 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL G. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Everything about my experience was excellent. I couldn't give a bad review the vehicle was clean and a great start on gasoline. Thank you for the prompt and courtesy in getting me set up for an extra day!

Anita S. 
Rating:
4.0

For whatever reason finding the entrance was a bit of a journey, however the customer service was excellent!

JORDAN W. 
Rating:
4.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

Professional and easy rental process

barry C. 
Rating:
5.0

Customer did not leave a comment.

shawn C. 
Rating:
4.0

Customer did not leave a comment.

lonny D. 
Rating:
4.0

Not very visible place.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

CANDACE W. 
Rating:
3.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

The entire process was fast, friendly and well handled. Everything went great. Out took about 10 minutes and in about 15. No problems .

DONALD H. 
Rating:
2.0

Well for one I was charged extremely too much. The people were nice but were not informed that I was coming and had a little trouble. Company were nice but the price was unreal to be in the same state and only for a one time use. I can't do business with uhal again if there is a 99 cent a mile charge. Unacceptable.

TORY T. 
Rating:
3.0

They didn't check the equipment before I rented. In one case. I opened the trailer door & they had go get a broom th clean it up. In another, when I opened the door there was packibg blankets on it. I told them & they took them out. I could have just driven off with them & you would lost these.

DAVID M. 
Rating:
1.0

Well for 1 thing they couldve been open when my cousin got there to pick up the trailer... it was Saturday. they are supposed to open at 8am which was the pickup time on the order/reservation. It was almost 8:15 before the employee got there... luckily we had 2 cars as well that we could start loading with smaller stuff. Even tho it was a 12hr rental, my cousin who picked it up & was driving it, was only avail until 2pm. By the time he got to the moving from destination it was aftr 8:30... when we completely done unloading it was very close to the 2p point... didnt i see something about a $50 refund - it wasnt exactly a fail, but...

TIMOTHY E. 
Rating:
5.0

Customer did not leave a comment.

TODD H. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
4.0

Customer did not leave a comment.

Eric K. 
Rating:
4.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Much better experience with this u-haul, than the Delphi, IN. location. Will definitely use this location in the future. Gentleman that rented the trailer to me, was very polite and professional.

BRADLEY J. 
Rating:
3.0

The trailer we picked up blew a tire one hour into our 33 hour trip. When the Best one tire person showed up to replace the tire he was nice enough to check the others. Driver's side front 3 lbs low, passenger front dead on at 65. Driver rear was -12 pounds. The tire guy said that was his explanation for the one that blew it was probably very low. Our load wasn't heavy. He was right. 2150 miles later on correct pressure it was smooth sailing. Please, go through those things before you rent to people.

PAUL P. 
Rating:
3.0

Make sure to communicate with customers about late / missing arrivals

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

FELTON J. 
Rating:
5.0

Customer did not leave a comment.

Sonya H. 
Rating:
4.0

Fast and friendly service. Quick in and out to get me on my way. Reasonable rates and would rent again if needed.

Debra B. 
Rating:
3.0

Customer did not leave a comment.

LAUREN D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

We had to use the online rental and pickup. We are in our 70's and could not get the phone to work the way U-Haul wanted. I spoke with two representatives and they were extremely patient and helpful. I would highly recommend A&J's Lawn Equipment! Thank you To the gentleman in Monroe County who was so helpful!

Linda L. 
Rating:
5.0

Nothing..everything went very smoothly! Glad we were able to drop it off in Frankfort instead of driving to Lafayette.

Tommy W. 
Rating:
2.0

I was charged an "After hours service fee" for an unknown reason. I dropped the truck and put the key in the box the same day I picked the truck up. Uhaul refunded the money, but I felt that this was a money grab.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Juliana V. 
Rating:
5.0

Customer did not leave a comment.

Kirby K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Juliana V. 
Rating:
1.0

This is the only option in Frankfort without driving some 20+ miles or we would use someone else. We've used this location many, many times and every time they find something extra to charge for. Even tried to charge for “existing” damages for one we dropped off. Thanks goodness my employee took pictures when he picked it up. Oh and glad to know my review is told to the owner — he told my employee that we complained about him. Makes this time I take to review worth it!

Jose L. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
No reviews have been submitted for this location.

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