Customer Reviews for A&K Training Facility Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A&K Training Facility Inc

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Tangelyn W.
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Excellent service

Elohee H.
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The staff was exceptional

waynathon P.
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Customer did not leave a comment.

Andre W.
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The broker super nice and very considerate she was also very personable

david B.
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Customer did not leave a comment.

Charles H.
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Clean truck. Don't add insurance without asking. Have truck available at original location i booked at.

mathew F.
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The lady that helped me was awesome. Thank you

LeRoy S.
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Very pleased with the pleasant lady that helped me.

Melissa B.
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I will never in a million years return to this location. The owner is a piece of work. When we arrived with the truck she asked if we knew how to attach the trailer. We said, no. She said "well I can't help legally I'm not able to drive the truck." What a load of BS! She tried coaching us through attaching the trailer ourselves but that was fruitless. Finally she jumps in the drivers seat and even SHE can't figure it out. This woman owns a Uhaul location and spent over an hour backing the truck up trying to attach the trailer hitch. In the meantime, she called over RANDOM men waiting on the bus to help. This added to the wait time and allowed random men to drive the truck we were responsible for. After an hour and a half and four different people driving the truck the trailer was finally attached. After that experience, we drove to another Uhaul location to have them check it and the trailer was on WRONG. Mind you this was a trailer for auto-transport. This would have been catastrophic if we hadn't had it checked! To top it all off she charged the wrong card for the purchase. What a ridiculous experience. Do yourself a favor and go anywhere else.

Lucille M.
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Nothing. Great customer service.

joyce H.
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Great experience.

David B.
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Took about an hour to get my rental. She took care of someone else after saying she was getting my paperwork.

Tameka R.
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Customer did not leave a comment.

Aletha H.
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Customer did not leave a comment.

TONY F.
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Be on time and professional

Shon S.
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Customer did not leave a comment.

Joris E.
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The pick up location changed at the last minute. When I went there to pick up the truck, the mobile application did not work and would not let me access the codes for the lock. Then the truck had no gas and would not start. I had to spend 50 minutes calling and trying to figure something out. I was asked to go to another location to get a different truck. Definitely not a good experience since I had to drive for 2 hours instead of 1 like I ordered and paid for online, then lost at least an hour calling and trying to find a truck.

DAMEITA W.
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She was very professional and friendly. Will definitely use again

Kai M.
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Customer did not leave a comment.

Donnie F.
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Very friendly. Great atmosphere, she was very helpful.

Octavia C.
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Don't over charge and keep people money

Jim G.
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Customer did not leave a comment.

Willie L.
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frainne S.
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Customer did not leave a comment.

GLENN H.
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I was treated like family .I'd come back again and again.

GRANT C.
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The young woman that helped me was so nice and helpful. I will recommend this location to all my friends.

THOMAS H.
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Do not add insurance without asking customers I declined insurance on line when I purchased the rental on line my wife picked up truck and the lady added the insurance without saying or asking her if she still didn't want it. The area manager would not take it off the bill even when the reservation showed that I declined it. The power outlet's didn't work the manager told us that those were a luxury item and did nothing about it. It looks like I have to take uhaul to small claims court to get insurance back. I will never use or recommend uhaul for my move again.

lydia H.
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Just to be sure and read the rules

Christoopher J.
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Customer did not leave a comment.

khadija W.
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Customer did not leave a comment.

Felix M.
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Customer did not leave a comment.

Bryan W.
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Customer did not leave a comment.

Daniel R.
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Customer did not leave a comment.

Wayne R.
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The person was very nice. But the rates was not correct. We had already paid 16.00 for mileage, but they charged another 6.34 from my card for 4 miles over. Its say 20 miles on the bill but we wrote down the start mileage b4 we started driving and the end mileage it was only 19 we had driven.Then still charged me 14.00 dollars for insurance I had taken off.

sharon S.
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Customer did not leave a comment.

MAHER I.
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Amazing, and friendly service at this location. Very nice ladie and kind, joked and made the experience fun for me. Thank You so much!!!

Tiara V.
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I had a reservation for a truck and I was overcharged for insurance for an out of town rental and have yet to receive my money back.

Andrew M.
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I made a reservation online and excluded the insurance option. When i went to hook up the trailer this location put the insurance back on and charged my card without informing me of the change.

Denise M.
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Customer did not leave a comment.

Jerry D.
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Customer did not leave a comment.

Kim A.
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I was not there when my dad picked up the equipment but he said the place looked like a hell hole, very ran down. So I'm rating on what he said.

jeremy S.
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Customer did not leave a comment.

allbert S.
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Customer did not leave a comment.

Roger S.
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Customer did not leave a comment.

Betsy F.
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Provide the equipment at the location booked to pick it up. I will NEVER use u-haul again because of all the passing around and having to pick my truck up at another inconvenient location. When I got to the new location, they didn't have my reservation nor did they have the right size truck which was supposedly the reason they changed my pickup location in the first place. They didn't have the furniture pads I had ordered at this location and I was told I would have to go back to the original pickup location for those so I ended up going to Home Depot and buying my own. This was a horrible experience and I will not only never use u-haul again, but I will never recommend them to anyone else.

LISA M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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