jerry S.
The agent was fantastic!
Customer Reviews for A&S Auto Parts
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of A&S Auto Parts
edward P.
The people at this location were very professal and that is why I gave them an excellent rating, however we originally ask for a truck from Hancock NY. At the last minute they called stating they could not have our 26ft truck and sent us 50 miles further to montrose PA for a 20ft truck. This is poor customer service from Uhaul
sandra S.
great people run it, very nice very helpful
donna D.
Very customer oriented. A pleasure to do business with.
Jonathan G.
The truck's windshield was broken from the left to the right side from a previous driver. It didn't effect the trip, didn't bother me, but this is the only reason I said the equipment was not well maintained. I did not mind at all.
Shane W.
Lady was very rude. Requested a bigger truck they refused to help me obtain it. Lady had a personal vendetta against my father From 8 years ago and took it out on me in front of people. Mind you it had absolutely nothing to do with U-Haul or me. The lady has very poor customer service skills I will not do business there again nor will I recommend anyone else to. U-Haul should reconsider who they allow to do their dealings.
Robert W.
A&S went above and beyond, driving through a winter ice storm to pick up the trailer I had reserved. Great service.
carolyn D.
Poor service
piercarlo A.
Made reservation for a 20' truck, but received 15' truck at pickup. Was also told that the $29.95 rental fee included 45 free miles. That was not the case when the bill was finalized. Called Customer Service and was just transferred around to various departments with no resolution....agent filed a complaint on our behalf, when all we needed was a credit for the overage charged.
diane W.
This was not the originally scheduled location.
jacqueline H.
Excellent customer service!
Matthew H.
It is pretty far off the beaten path. The agent was very friendly and personable which was excellent. My reservation was for pick-up in Binghamton (35 miles away), so by changing to Montrose, PA at your request I thought I was doing you a favor. I was disappointed to be hit with an additional charge at pick-up for additional location-based fees.
stephen A.
Not a thing
karen R.
The vehicle was rented with the impression that it was an estimate for a four day trip to SC with also estimated miles that the location added extra just so there wouldn't be more to pay when turned in. I was under the impression that the bill would be adjusted if a refund was in order.
Robert C.
We have rented trucks from this location many times over many years, including pickups and drop offs. They are friendly, efficient and work to have what we need when we need it. We highly recommend this location for U-Haul rentals.
steve A.
The service at A&S was excellent. The agent helped me hook the trailer up and did a thorough briefing and safety check. U-haul had no trailers closer to my starting point, so I had to make a 40-mile round trip to pick the trailer up. The trailer was old and leaked a tiny bit in the rain, but it got me where I needed to go.
George H.
NONE AT THIS TIME
First UMC U.
nothing different people at this location are always top notch. Thanks to you and Sharon and Art.
MARK B.
Excellent customer service and nice people
Hal T.
Great family location
charlene C.
Nothong. They were very courteous.
Vicki M.
I think it's BS that u are charging me 40+ dollars for having the truck a extra day.. YOU AT U-HAUL fucked up my order NOT ME .. YOU DELAYED my move by OVER 4 Hours.. NOT ME.. We could not empty the truck at midnight without pissing off the neighbors.. YOU were also suppose to credit us 20 dollars in GAS YOU DIDN'T... We even left more gas in the truck than what we got it with... I also don't know where you are getting broad street from.. I searched it but never once hit the reserve button Vicki L. Mains
michael K.
The 26' truck was clean, and mechanically well maintained - however, the interior of the storage space leaked from the roof terribly (even in "Mom's Attic"), soaking boxes containing fragile possessions.
Robert C.
We have rented from this location many times and have always had excellent service. The truck we needed is always available or a suitable replacement is provided. The staff are friendly and efficient. We hope to be able to rent from them several times in the future.
Philip A.
Very friendly staff and quick service. They had a customer looking for a truck for a trip the day after mine and gave me a call to see if I had an idea when I would be returning the truck. Although I didnt work with them much on the trip, I could tell by this that they are looking out for their customers and wanted to be able to have the truck ready and give the next customer an idea when to expect it. Awesome experience all around with U-Hual. I dont hope to do any more big moves, but I will most definitely us U-Haul in the future if I need to.
Kevin M.
We have rented through A & S several times and they are outstanding and really fine folks, I highly recommend them! Kevin D. McGee
First UMC U.
always a pleasure doing business with A&S A+++++++++
Richard P.
Great experience at A&S. Sharon was an awesome help in getting a UHaul set up for us. THANKS!!
EVANGELICAL F.
Very easy to work with. Would definitely rent from them again.
Jennifer F.
Super convenient location for local moves. Thank you.
carlton K.
Very friendly, very helpful. She added an extra mileage allowance which turned out to be needed. Truck had under 6400 miles on the odometer so it was like a new truck. Thanks, Carl Kwan
CARMEN O.
I've used this location before. The husband and wife team are awesome.
Karen J.
Nothing everything went smoothly
Robert C.
We have rented trucks and trailers from A&S Auto Parts many times. They are friendly, efficient and professional. When we need a rental truck or trailer they are the first options for us.
Robert H.
Location experience was great however U-Haul app was terrible, customer service was terrible as I was hung up on twice and rudely told to use site map to fix issue which didn't work either. Spent 45 minutes of my time trying to sign out truck with no success and about 30 minutes trying to return vehicle. This to me is unacceptable.
Anne A.
Be sure to tell people about states such as Massachusetts that have switched to all electronic toll roads so we can prepare with adding the vehicle to our transponders temporarily.
jeff V.
Art and Sharon were friendly and helpful whenever I spoke to them on the phone. I rented a U-haul trailer from them previously and had a positive experience then also.
James V.
Very polite and helpful staff.
LARRY S.
I placed the order at the return location and they wer very helpful.
BRIAN W.
We had issues, but not at the location we finally picked the truck up at. We has a reservation to have a truck pick up in Binghamton, NY. When we got there we had no truck and none available in the area. We had to drive 50 miles out of our way to get our truck, after already driving 200 miles.We still have not got this issue resolved with the regional office. We have filed a complaint and we were told that a UHAUL representative would be in contact with us within 72 hours. We have had no contact from the office yet, 5 days into our first phone call! From my understanding even if you reserve a truck, UHAUL makes no guarantee you will have a truck! I would recommend that you don't rent from UHAUL as they have the potential to make your moving experience more stressful. They have no regard to people having to take time off of work to move and they have a poorly managed system for renting their equipment. It's truly unexcitable how they run this business!
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