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Anne A.
Customer Reviews for A&S Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Original rental agreement was on Chenango Street in Binghamton N.Y. Called the morning of rental to verify equipment. Was told all go. Upon arrival equipment was not available. Wasted two hours. Not a happy customer
leonard C.A & S is a great small business that does this. They were very helpful. I didn't originally book the truck at their location though. Originally booked it at a place down the road from where I needed it. The booking got changed though without much knowledge or confirmation. It was another 10 miles away from where I needed it and therefore probably cost me an extra $30+ dollars.
Lee A.No need for improvement. Service was excellent, fast, & helpful. Will definitely use again!
john D.Who to call in case of a breakdown
LEONARD G.Nothing. The process was smooth and simple. The vehicle was spotless. I felt very comfortable getting into the vehicle following the verbal instructions for operation. I'll definitely rent again from U-Haul.
john T.Everything Excellent A&S Service was perfect.
ALLYNB C.My only recommendation would be to amend the pickup location. It led me to believe it was Phillips in Halstead, PA. Otherwise, this has been the best rental experience of my life. Both pickup and drop off location staff was awesome!
Patrick H.The problem wasn't with the location, it was with the website. I set an appointment for 3pm that got canceled because the website booked it for 8am. Please verify your field defaults aren't refreshing when someone goes back a screen, or if the screen refreshes due to not filling required fields. Lady at counter helped me re-book it and I still got the truck.
Jason K.It was a very easy and pleasant transaction very happy with all services thank you
sarah B.Nothing needed
LUISJAVIER S.The people behind the counter are great to deal with. Will be back if needed.
Ed B.One of the best Husband and Wife team in this country. Very well organized and they give you a pleasant and respectful experience.
CARMEN O.Have the trucks at the location not 2 hours away
JAMES J.Highly customer focused. Thanks for everything!
BRIAN L.Website would not allow me to return the truck regardless of numerous attempts. Toll free worker Leslie was absolutely sterling in resolving the return dilemma. Otherwise the problem was deplorable
Elizabeth S.Very friendly and helpful
Holly R.Don't change a thing !!! :)
Don C.The agent was fantastic!
jerry S.The people at this location were very professal and that is why I gave them an excellent rating, however we originally ask for a truck from Hancock NY. At the last minute they called stating they could not have our 26ft truck and sent us 50 miles further to montrose PA for a 20ft truck. This is poor customer service from Uhaul
edward P.great people run it, very nice very helpful
sandra S.Very customer oriented. A pleasure to do business with.
donna D.The truck's windshield was broken from the left to the right side from a previous driver. It didn't effect the trip, didn't bother me, but this is the only reason I said the equipment was not well maintained. I did not mind at all.
Jonathan G.Lady was very rude. Requested a bigger truck they refused to help me obtain it. Lady had a personal vendetta against my father From 8 years ago and took it out on me in front of people. Mind you it had absolutely nothing to do with U-Haul or me. The lady has very poor customer service skills I will not do business there again nor will I recommend anyone else to. U-Haul should reconsider who they allow to do their dealings.
Shane W.A&S went above and beyond, driving through a winter ice storm to pick up the trailer I had reserved. Great service.
Robert W.Poor service
carolyn D.Made reservation for a 20' truck, but received 15' truck at pickup. Was also told that the $29.95 rental fee included 45 free miles. That was not the case when the bill was finalized. Called Customer Service and was just transferred around to various departments with no resolution....agent filed a complaint on our behalf, when all we needed was a credit for the overage charged.
piercarlo A.This was not the originally scheduled location.
diane W.Excellent customer service!
jacqueline H.It is pretty far off the beaten path. The agent was very friendly and personable which was excellent. My reservation was for pick-up in Binghamton (35 miles away), so by changing to Montrose, PA at your request I thought I was doing you a favor. I was disappointed to be hit with an additional charge at pick-up for additional location-based fees.
Matthew H.Not a thing
stephen A.The vehicle was rented with the impression that it was an estimate for a four day trip to SC with also estimated miles that the location added extra just so there wouldn't be more to pay when turned in. I was under the impression that the bill would be adjusted if a refund was in order.
karen R.We have rented trucks from this location many times over many years, including pickups and drop offs. They are friendly, efficient and work to have what we need when we need it. We highly recommend this location for U-Haul rentals.
Robert C.The service at A&S was excellent. The agent helped me hook the trailer up and did a thorough briefing and safety check. U-haul had no trailers closer to my starting point, so I had to make a 40-mile round trip to pick the trailer up. The trailer was old and leaked a tiny bit in the rain, but it got me where I needed to go.
steve A.NONE AT THIS TIME
George H.nothing different people at this location are always top notch. Thanks to you and Sharon and Art.
First UMC U.Excellent customer service and nice people
MARK B.Great family location
Hal T.Nothong. They were very courteous.
charlene C.I think it's BS that u are charging me 40+ dollars for having the truck a extra day.. YOU AT U-HAUL fucked up my order NOT ME .. YOU DELAYED my move by OVER 4 Hours.. NOT ME.. We could not empty the truck at midnight without pissing off the neighbors.. YOU were also suppose to credit us 20 dollars in GAS YOU DIDN'T... We even left more gas in the truck than what we got it with... I also don't know where you are getting broad street from.. I searched it but never once hit the reserve button Vicki L. Mains
Vicki M.