Technically it was not this location’s fault. Due to U-Haul corporate office stating there were too many trucks for rent on local lots, our truck had to be driven to a handful of locations to find a location who would finally take the truck back. This place refused it at first but did end up taking the truck.
Joanne a
Customer Reviews for Aarna LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is at a gas station. Everybody looked at me weird. Anyway, I have never had an easier experience with moving and i've done a lot of rentals. I would definitely come back for sure.
Christian CAarna LLC was great to work with. The lady behind the counter was very nice, efficient, and effective. I would gladly use this location again.
Mike BPerfect
Stanley WEverything was great! Customer service was excellent
Nicholas ZGreat service!
Bernard BThis location was great. Went above and beyond to help me get going
Charles TWhoever had the truck before us left dirty linens on the top shelf and a bag of trash and a dirty rag and cardboard in the back of the truck. We also killed approximately 3 German roaches.
LINDA GNo personal interaction, but easy to find and accessible parking.
Katy LVery difficult to find this location (vape shop). Employee was mostly non-English speaking so there was a complete language barrier. I had no idea I was at a U-Haul location. Attendant checked me in 15 minutes over contract time and charged me for an extra day when I feel it was his fault for logging a late check in time. I will not return to this location for U-Haul services.
KASANDRA RAfter a problem U-Haul not having any record of my truck rental at the location I selected online they sent me to this location. The person working the store was nice and got me checked in and on my way quickly.
ROBERT HIts a gas station but the gentleman was great . he got me going in 10 minutes. and return was a breaze.Plus great location right off US19
ROBERT CThe people working that location were friendly and helpful, but they are new to the process and struggled with the check-in process; I almost lost the vehicle to another person (double booked). It was stressful and not smooth, compared to the other experiences I've had with U-Haul rentals.
CARL M