The mobile pick up app is very inconvenient. There are too many points of verification. The process took over 45 minutes in the parking lot of the van I was renting. It was also raining at the time and the local business still had covid restrictions that wouldn't allow me to enter to get out of the rain. Ill be looking for other rental companies next time. Not to mention the previous renter left items in the back and the van was dirty.Fred K.
Customer Reviews for Aarons Towing & Recovery
U-Haul Truck Share 24/7© Location
Vienna, WV 26105
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Steven R.
Great locationAaron J.
More selection of truck sizes at that locationRaymond J.
Customer did not leave a comment.Steve P.
Make the virtual pick-up a bit more user friendly.Rodney M.
Great locationAaron J.
Customer did not leave a comment.Chad S.
Customer did not leave a comment.james L.
Customer did not leave a comment.Alicia D.
Customer did not leave a comment.David U.
fast and friendlypatricia B.
Very Easy.Nancy C.
The man was rude on the phone, difficult to hear and understand. Then was annoyed when I couldn't hear him. The lady was pleasent and kind.Amy S.
Rental was seemless without any difficulties. Original rental was for 4 days but needed the truck for a week. I was allowed the extension with no issues.Paul Lewis K.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.reagan H.
Good location. Fast and friendly. Would use same place again if neededWilliam S.
Customer did not leave a comment.Nancy B.
Attitude of owner and receptionist. They were so rude and very unhelpful. I always use the Uhaul on Blizzard Dr in Parkersburg because they are so very helpful. I made my reservation there but for some reason had to pick up my trailer in Vienna. I will NEVER get a Uhaul from Aaron's again.nancy B.
Very friendly staff. Would definitely rent from again.Cathy K.
Not sure you could do anything the man was very curtios and knowledgeable of the process did a great jobMichael S.
Customer did not leave a comment.Randy V.
Customer did not leave a comment.Adam K.
This location is very better servicemd K.
When I picked the truck up I said I did not need insurance, I gave State Farm. They billed me for insurance anyways... now I have to go through the dispute process.Keith P.
Tell your customers all about the hidden fees that's u don't explain to them upon rental, over priced rentals. It was supposed to cost me $19.95 a day plus mileage. I ended up paying over $100.00 dollars for a rental from 9 am until 4 pm, so much for $19.95 a day, where!!!!Keith A.
Great location. One of the best I have ever been to. Staff is very friendly, knowledgeable, fast, and efficient. I would recommend this location every time, even if its out of your way!!!John S.
Last rental. To expensive.Brian P.
When I went to pick up the truck at 2:30, the truck was not there. The guy behind the counter called the previous renter to find out where it was - they were 15 minutes out (their truck had been due in at 1100). The truck was dirty inside and out - I tried to upload several pictures but it only let me upload one. Because I was in a bind (I had movers at my residence waiting on me and I was paying them by the hour), I took the truck. The windows were down when I drove off. After loading the truck at my residence, I rolled up the windows. Bright and early the next morning when I went out to drive the truck to Columbus, there was such an odor of cigarette smoke and urine that was so over powering. I had to drive all the way to Columbus with the windows rolled down. Once I got to Columbus, I talked with the guy at Uhaul about it and he told me to let the company know. I also saw on the passenger door (inside) where something had been spilled all down the door - this was the urine - it was very obvious when I was close to it. It appears as if someone had urinated all over the inside of the door. I am not very happy with this Uhaul experience at all - granted, it's not Uhaul personally.... it is Aarons Towing and Company that should have called prior to my arrival to find out the location of the truck among other things. I will never use Aarons to rent a truck or any of their services due to their lack of care and concern for the customer.Mary M.
Customer did not leave a comment.Margret L.
Very nice reception at drop off.David M.
To expensive it was almost 200 for weekend I wasnt told that they was closed on weekends and cost me more moneyKen V.
Aaron stepped in when Bob Marshall forgot I had a van reserved.arthur H.
Customer did not leave a comment.Tessie D.
Automatic pickup system STINKS!!! Enter online 3 times but still had to call and wait almost an hour to get the truck.MICKIANNE H.
Not the fault of Aaron's but we reserved a Truck and trailer in Parkersburg, and were sent to Vienna for one and Marietta for the other. This was a major inconvenience.richard S.
Customer did not leave a comment.Kimberli R.
Customer did not leave a comment.John A.
Customer did not leave a comment.Alvin R.
The gas issue originally noted above did surface when I went to turn in the truck. The folks advised or suggested I go and fill the tank to full or U Haul was going to charge me. I explained what had happened the day before and showed them the guys business card and said they could call him too. I said he was going to enter the info. In the â€œnotesâ€ section. Surprise, There wasn't anything entered. The truck when I returned it had more gas in it than when I picked it up and told them I actually had a picture if they wanted to see it. They were very helpful and were able to reconcile the issue at no extra charge. This place was top notch in customer service and I would recommend them to anyone!Stephen F Sr S.
Customer did not leave a comment.ANTHONY N.
Great location!! Great people, especially the secretary, she was extremely helpful!!Aaron J.
We have rented twice in the last six months and both times it took at least 45 minutes for us to pick up the uhaul. The first time was a different location and he was new at working the computer system. This time she could not get the computer or the App on her phone to work. You need to train people better in whatever system you decide to use!!! Each time we have been told it is a new system. It was a very pain staking process to go through once much less twice.Sherry B.
Customer did not leave a comment.Hiatt W.