Customer Reviews for Aarrow Way Storage LLC
(U-Haul Neighborhood Dealer)

245 reviews

913 N Hayford Rd   Airway Heights, WA 99001

(509) 465-3647

Location Hours

  • Mon-Sun: 8 am - 5 pm
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(509) 465-3647

913 N Hayford Rd
Airway Heights, WA 99001

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Ronnie W. 
Rating:
1.0

We were supposed to get a partial credit for miles, due to the reservation being changed to a location 10mi away from where we were originally going to pick it up. We were not only NOT credited, but nobody even contacted us regarding that issue, even after addressing it in the notes when returning the vehicle. The truck was filthy when we recover it. There were food crumbs and rubbish in the cab. There was coffee splashes on the driver side door and the gas was below the 1/2 marker, but we were required to return it with a 1/2 tank. Over all. This was absolutely dumb. We actually purchased an f150, the next day, just so we wouldn't have to rent a uhaul truck again.

Betsy W. 
Rating:
5.0

Customer did not leave a comment.

Asa W. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

I think the the location I used 2as very experienced in making sure I used the write applications for my needs it was a good experience for being in a bad situation I thankful for the help I received thank you all at uhaul

Cathy H. 
Rating:
5.0

Customer did not leave a comment.

PERFECTO D. 
Rating:
5.0

Steve was awesome!!!!🏌🏻‍♂️🏌🏻‍♂️🏌🏻‍♂️🏌🏻‍♂️

KENT T. 
Rating:
3.0

We got charged extra insurance we didn't agree too. We also followed their gas gauge graph and ended up way overpaying and overfilling for gas. It is all a money game, just nickel and diming everyone

Rachel N. 
Rating:
5.0

Only complaint would be that I drove14 miles and had to put in almost 6 gallons of gas. The gentleman at the location was very helpful in getting me my truck AND returning it. Even though I had ordered it help free type service because I didn't know their hours.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Lindy B. 
Rating:
5.0

Customer did not leave a comment.

Aleisha C. 
Rating:
4.0

Customer did not leave a comment.

ANN M. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

These guys have always been first class and really helpful! Would still be renting here except I moved to Idaho. :)

Kelli L. 
Rating:
5.0

Very nice gentleman warmed up the U-Haul on a cold day!

Jaylynn J. 
Rating:
5.0

Everything was great

JOHN J. 
Rating:
5.0

Friendly, professional and fast!

JILL R. 
Rating:
4.0

When the rental agent explained to me how to use the tow dolly, he explained the wheel strap ratchets incorrectly. The instructions on the equipment itself, showed a different path for the strap than how he instructed. He also said he never uses the safety chains.

Paul G. 
Rating:
1.0

45 minutes late to hook up. Missed my appointment and missed a hour of work

Peyton S. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

My reservation was originally at Fairchild Mini Storage. Arrived and went to hook up the trailer and it had a flat tire. The gentleman Harvey suggested he put air in it but the wall of the tire was ready to explode. Allegedly, he called Brandon at Arrowhead storage to line up the uhual. We arrived and Brandon had no knowledge as to what it going on. Harvey did not call and set up arrangements as I had already paid. I call Fairchild Mini Storage and the one gentleman working there was unprofessional and began yelling at my dad over the phone and stating he was going to have “Travis come down & it's unprofessional the way you are speaking to me”. The guy thought he was speaking with Brandon when in fact he was speaking with my father. Fairchild mini storage is trash. Customer service is horrible, equipment in unkept and in hazardous conditions. If someone didn't know any better and they would have taken the original uhual, the tire would have exploded. Between Brandon and Adelia with uhual they have figured it out and we're excellent. DO NOT RENT OR USE FAIRCHILD MINI STORAGE UHAUL!!!

Emily B. 
Rating:
5.0

Greeted by name when I walked in. Cordial personnel.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Greeted with a smile! No issues

Mary F. 
Rating:
5.0

Everything was great. Customer service, equipment, price range was spot on.

William S. 
Rating:
5.0

Customer did not leave a comment.

Dewane B. 
Rating:
2.0

Too far out of the way to pick up the trailer. Very unorganized. The trailer we rented wasn't there. Had to return to the office to redo paperwork. The worker was unfriendly

Rodney D. 
Rating:
5.0

Everything was great

ANTHONY S. 
Rating:
5.0

I found the staff helpful and stayed busy keeping the area clear and accessible this wenter.

RICKY R.  |  Overall Experience 
Rating:
5.0

Quickly was able to pickup and drop off the 5'x8' trailer I rented. Excellent service.

JOHN D. 
Rating:
3.0

The place was good

TONY W. 
Rating:
1.0

Because the man who was working there was appallingly rude. I have already made a complaint reference number 3589258. I called Uhaul customer service 3 times related to pick up and each time they were wonderful and helpful.

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

PAVEL U. 
Rating:
3.0

Better sineage at the road . Coming from Spokane I missed the turn because I couldn't quite see the site.

SANDRA V. 
Rating:
5.0

Use for a few months, was a very easy process. Definitely would use again.

BRANDON D.  |  Overall Experience 
Rating:
5.0

Quick service. Very polite and respectful. Excellent experience.

LAURIE N. 
Rating:
5.0

Customer did not leave a comment.

TYLER C. 
Rating:
5.0

Good service

Eladio P. 
Rating:
1.0

The young guy who took my order completely messed it up. I was charged extra for wrong drop off after I told him the town (Idaho Falls).

WILLIAM Y. 
Rating:
1.0

I was double charged. Then, the employee gave me attitude, when I objected to his unfairness.

CARTHUR F. 
Rating:
5.0

I thought everything went smooth. I needed a truck, I got a truck, then gave it back. I've been to the Hayford location in Spokane multiple times when I need a trailer. It's always like that, easy.

JAMES B. 
Rating:
3.0

Make sure that if you are refunding money that it actually refunds the money.

ISAIAH M. 
Rating:
5.0

I've had storage for 20 years all over the West Coast hands down the best people

Steven S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JansenPhilip U. 
Rating:
5.0

LETS GO BRANDON

Jim C. 
Rating:
5.0

Lets go Brandon

IDREES A. 
Rating:
5.0

Absolutely nothing! He was kind, very helpful and just agood person. Love doing business with honest people. Next time I need to rent, I'll come back to this location on Hayford.

MONIQUE S. 
Rating:
4.0

Only negative is there isn't a building sign to identify the location.

brett F. 
Rating:
5.0

The customer service here was fantastic! My experience from pick up to drop off was great, in and out with zero issues or delays. Highly recommended!!

Jill R. 
Rating:
5.0

Customer did not leave a comment.

GINA G. 
Rating:
5.0

Customer did not leave a comment.

MARIA ELISABETH C. 
Rating:
5.0

Customer did not leave a comment.

TYLER JORDAN M. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
1.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Great service, thanks

WILLIAM D. 
Rating:
4.0

Customer did not leave a comment.

SANTANA S. 
Rating:
3.0

Truck had some garbage behind the passenger seat

TIMOTHY R. 
Rating:
5.0

We enjoyed our business with them. They are a great family owned company, always timely response as well.

Darren V.  |  Overall Experience 
Rating:
5.0

Nothing was a easy experience and the worker was helpful and nice

BONNIE R. 
Rating:
5.0

Best uhaul in Airway, wont go anywhere else

DOUGLAS M. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Both of the representatives who assisted me at this location were very helpful, friendly, and the process was efficient

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

Derek C. 
Rating:
5.0

Customer did not leave a comment.

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

RANDAL S. 
Rating:
5.0

Customer did not leave a comment.

ANDREA T. 
Rating:
4.0

Customer did not leave a comment.

SANDRA R. 
Rating:
5.0

Was a seamless relationship.

Scott M. 
Rating:
5.0

Great job! Very friendly

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE RAYMOND A. 
Rating:
4.0

The man at this location was great, he agreed that the trailer was in poor condition and should be pulled from rotation until some repairs and maintenance are performed.

Wyatt H. 
Rating:
5.0

Customer did not leave a comment.

RODDRICK D. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Friendly employee

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Denise V. 
Rating:
4.0

Customer did not leave a comment.

Lloyd G. 
Rating:
5.0

Everything there was easy to do and the attendant was most helpful

Dalton O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENDALL K. 
Rating:
5.0

Keep doing what you're doing it was easy in easy out no problem

ROBERT CLAYTON J. 
Rating:
5.0

Nothing, the guy that helped me was awesome

STEVEN SHANE S. 
Rating:
1.0

Really bad experience

KALYBEK B. 
Rating:
5.0

Attendant was very friendly and was very knowledgable with the uhaul system.

KATHRYN J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Good place to store and friendly staff!

jack m.  |  Overall Experience 
Rating:
5.0

Brenden was friendly efficient and helpful.

Weston M. 
Rating:
3.0

I had rented a 6'x12' trailer. When I got the trailer home it was full of old straw and dirt. I had to clean the trailer prior to being able to load it with my things.

RICKY K. 
Rating:
5.0

Customer did not leave a comment.

Brian K.  |  Overall Experience 
Rating:
5.0

Nothing. It was already a perfect experience.

BRANDER C. 
Rating:
1.0

The person working the counter should be fired. I went to pickup my Uhaul and explained I had a reservation. He asked if I checked into the mobile app and I explained I had the day before. I explained that it told me that I would be able to skip the wait at the counter. He asked if I completed the mobile app process. I explained I was pretty sure I did but not sure exactly what the process was because I had never rented a uhaul before. He was very aggressive. I even asked him what was with the hostility.. I told him to just cancel the Uhaul but my wife was like we really need to get one and move. The gentleman was like yeah if you used the mobile app you don't even have to deal with me. He went on to say we aren't even Uhaul we are a storage facility. I returned the truck got my final receipt and checked my bank account and there is an additional charge of $11 and some change. Not sure what for. I checked the vehicle out with 3/4 of a tank of gas and brought it back completely full. I have pictures and receipts to prove it. It was the worse experience ever. I even asked for a manager and the man's response was I'm the only one working here. Just WOW. I'm sure Uhaul is a great company but I would stay clear of this specific location for a rental.

JACOB D. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Excellent customer service and very polite and professional.

MELVA P. 
Rating:
4.0

Customer did not leave a comment.

kent K. 
Rating:
4.0

Customer did not leave a comment.

REGINALD K. 
Rating:
5.0

This was a great location and the customer service was top notch. Thanks!

ALISON B. 
Rating:
2.0

It was evident that the U haul rep was lacking U haul software training and/or experience.

KEITH S. 
Rating:
5.0

I used the trip computer on the truck to measure the distance this time as the last couple of times the mileage was off and I ended up paying. I discovered that Uhaul calculations are a little off by about 10 bucks. Fortunately the drop off location waved the extra. They should not have to absorb these costs as I am sure others have found the same. Uhaul should be more honest in their mileage calculation.

Duquesne E. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Super great service

RICKY R. 
Rating:
5.0

Customer did not leave a comment.

MARCUS E. 
Rating:
4.0

Did not verify mileage on the vehicle

CRAIG S. 
Rating:
5.0

All went well

JOHN C. 
Rating:
5.0

Great service

SAMUEL K. 
Rating:
5.0

great customer service

ROBERT M. 
Rating:
5.0

I have never had such a positive experience! The representative worked hard to accommodate my needs. I will defiantly recommend business !

Carmen M. 
Rating:
3.0

Customer did not leave a comment.

NORBERT K. 
Rating:
5.0

Customer did not leave a comment.

GARRY M.  |  Overall Experience 
Rating:
5.0

Thank you for your excellent customer service.

Tammy G.  |  Overall Experience 
Rating:
5.0

Paid for a month and circumstances changed. I used a less then a 1/3 of a month with no refund. Not happy about that.

DAVIS G.  |  Overall Experience 
Rating:
5.0

I really appreciate Aaroway Storage for a few reasons! My storage unit was well priced and clean. The security system is top notch. The service is friendly. I have rented trucks and trailers for multiple purposes. I have made reservations online and in person. My payments for storage have auto debited. When I changed my Banking information but forgot to update the system my payment was late. They phoned and spoke to me in a way which made me feel like a valuable customer. I highly recommend this location!!!

Diana C.  |  Overall Experience 
Rating:
5.0

Very nice staff easy to work with and I always felt secure having my stuff there. I would highly recommend it to any one looking for a storage unit

Michael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex u.  |  Overall Experience 
No reviews have been submitted for this location.

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