Customer Reviews for ABC Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.EDWARD S.
Have the truck available with a full tank of gasROBERT G.
Courteous, pleasant , personnelJoseph E.
No blankets to use....no straps either.DAVID G.
Customer did not leave a comment.THERESA M.
Great customer serviceClay D.
You guys are great. Customer service.ðŸ‘TRISTAN T.
Customer did not leave a comment.LEANNA E.
Thank youJesse F.
Extremely helpful and nice.SHELIA D.
Customer did not leave a comment.CHAZ H.
A great experience and customer service.Jeff W.
Customer did not leave a comment.FELICIA P.
Customer did not leave a comment.JANET S.
Customer did not leave a comment.Danny P.
Very nice lady who helped me with the rental. Truck was well maintained and easy to operate. Appreciated the ease of the rental, no hidden fees or charges and very easy to return and drop off keys.Teresa C.
I reserved my equipment weeks in advance for Hilton Head Island pickup. Two days prior an email from UHaul tells me I have to drive an hour to pickup my equipment in Beaufort. I show up and there's no equipment available for me! Uhaul sends me to another location to get a different sized truck and then a 3rd location to pick up my transport, then back to the second location to pick up my car! I drive all the way back to Hilton Head to start packing and there are two hand trucks in the truck that I did not order. I had to drive to yet another Uhaul location to drop off those hand trucks! When I attempted to drop off my Uhaul equipment at the Uhaul location close to where I moved, the APP told me I would be charged EXTRA for returning my equipment at that location and I had to drive a half hour to drop off the equipment where Uhaul insisted it go! Overall, it was a terrible Uhaul experience and I will do me best to never use Uhaul again! It used to be a good company with reliable reservations, now it's a terrible company and nobody there cares to help their customers or honor reservations!Spencer B.
Lady at thr rental location was very friendly and knowledgeable. For once I enjoyed the experience,JOSEPH S.
easiest drop off! friendly staffJennifer A.
Customer did not leave a comment.ROBERT W.
marked NA on truck maintenance just due to the AC not working properly . No air from vents, could only get air thru defrost vents causing windows to fog. Customer service and all other aspects of the rental were all excellent.NEIL P.
Great customer service! Always a pleasure to rent from! ThanksJeanne K.
Customer did not leave a comment.Adam G.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.DALE H.
We dropped off the van late Friday evening , without any issues. The keys and contract where dropped off in the appropriate boxFRANZ B.
Customer did not leave a comment.ALBERT R.
Not charge for additional miles when you move the location last minute, an additional 10mi away. Clean the uhaul before it's sent to the next person, especially if you're going to charge $25 to clean the uhaul anyways.James T.
I would only recommend because of convenience. The location is cramped when returning equipment, the office itself doubles as a storage facility, laundry and tuxedo rental, and is poorly marked as a UHaul office.JEFFREY P.
Customer did not leave a comment.CRAIG L.
Customer did not leave a comment.FAYE P.
Customer did not leave a comment.KEITH W.
Customer did not leave a comment.RODNEY B.
Customer did not leave a comment.JACOB T.
Customer did not leave a comment.Thomas K.
Only issue was that the A/C only worked intermittently ....not great on a hot dayRobert W.
Customer did not leave a comment.TIMOTHY T.
Customer did not leave a comment.CAROLINE L.
Customer did not leave a comment.TODD L.
Customer did not leave a comment.Stephen G.
Customer did not leave a comment.SCOTT C.
Customer did not leave a comment.Herbert B.
Customer did not leave a comment.David O.
Customer did not leave a comment.Doyle H.
I had a different location to drop the Uhaul off and they would not take it. We went to 3 different drop off locations before this one and no one would take it because they were â€œfull.â€ That needs to be fixed.Alyssa F.
The drive was unpleasant since the air conditioning did not work, but the rental experience went well.TERESA D.
It was closed on Sunday. We just did a drop off.DANNY E.
Customer did not leave a comment.DORINDA S.
Customer did not leave a comment.JONATHAN S.
This location is convenient and the staff gets the job done. Unfortunately, pick-up/drop-off locations are not equipped to clean or maintain UHaul products. Nothing to be done about that.CAROLINE C.
Most awful rental experience in over 40 years!!! Had to wait for over an hour for somebody to show up from across town to "cut" a key for me to pick up the truck (it was only 80 degrees outside). Truck had only 3/4 full tank at pick up but I had to "top it off" when I dropped it off with no renumeration. The interior of the cab was DISGUSTING upon pick up and they actually charged ME a $25 cleaning fee to clean it, and another $1.25 "cleaning tax"???? I have timestamped pics to show it was like this when I picked it up! What a scam... And when I noted these issues I received no acknowledgement or customer service "anything" from them... These guys are true scam artists. STAY AWAY!!!!!David B.
None. If I used this service I would go to Sea Island Parkway.MICHAEL S.
Manager was very nice n knowledgeableLewis K.
I was supposed to return the truck by 3 pm Saturday. I arrived on site at 2pm. THEY WERE CLOSED !!! I think it's poor customer service that no one was there to check in the return and inspect the truck for any damages. I called UHaul and was told I needed to take photos and go online to CHeck it in. That's ridiculous : someone needs to be on site and available. ... ben hines 864-542-4777.Benjamin H.
Clerk was curt and didn't offer assistance or give a receipt or even ask my name, just said leave keys.Roger D.
I have dealt with this location several times since moving to this area and have always had a good experience.PHILIP G.
Customer did not leave a comment.JAMES P.
Customer did not leave a comment.albert P.
Spaces full at the original location, however appeared plenty were available to park a car trailer. Had find this location which was very inconvenient. Might want to consider a larger location to accommodate rental equipment.Robert S.
well done! clean, quick and professional.ROBERT H.
Customer did not leave a comment.KARL Z.
Customer did not leave a comment.PETER M.
Customer did not leave a comment.DONALD K.
Customer did not leave a comment.Emily H.
Just had dog hair in it but everything was goodShamanita F.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Dan H.
start to finish it was the easiest rental I ever did!DONALD K.
Location is a little tight to maneuver large trucks (26 ft),BRIAN O.
These are wonderfully nice and helpful owners! Rented their trucks 4 times in the last year!keith W.
Improve app. It keptgoing up and down. It took several tries to return the truck via the app for an after hours returns. Schedule your system maintenance for mid day.William J.
I always have a great experience with ABC U-Haul and Storage! They're always very accommodating. Thanks!Peter C.
Always very help and accommodating!PETER C.
Customer did not leave a comment.Gavin S.
Customer did not leave a comment.MACK M.
The folks at ABC Storage and U-Haul are always helpful and accommodating. Thanks for your help! Pete ClarkPETER C.
Very nice staff at pick upALFRED G.
Had trouble checking the truck in online, left 3 messages and never received a phone call, still don't know whether we checked in properlyJONATHAN R.
Customer did not leave a comment.Alex H.
I was charged a cleaning fee for a truck that was dirty when I picked it up. I even submitted a picture showing it was dirtyMIKE N.
Customer did not leave a comment.MADISON S.
Customer did not leave a comment.Dayle M.
Customer did not leave a comment.KERSHA B.
The truck needed and oil change and the tires were low on pressureJohn R.
Customer did not leave a comment.Kevin G.
Customer did not leave a comment.STEVEN G.
Customer did not leave a comment.NICHOLASJ K.
Not right I have to look at your app and try and confirm in the sun the damage on a small picture of your truck. Crazy waist of my time.Jeffrey W.
To far away from my house, an hour drive to pick up.audra P.
Drop off was processed quicklyMichael N.
Customer did not leave a comment.Laura E.
Nothing to improve. The equipment was ready for pickup as requested and company personnel were excellent. They were very accommodating and efficient in every way. Would highly recommend ABC.Robert S.
Customer did not leave a comment.PETER S.
Customer did not leave a comment.Steven L.
I had no issues on checking however on checkout I was asked to return the 5x8 trailer in its location and unhitched it myself. No charge ! I believe this U haul location does not live up to the U haul standardsPhilip C.
Customer did not leave a comment.Donna H.
Customer did not leave a comment.David K.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Lucy R.