loved my experience here. friendly staff & affordable rates. the security features are comforting & effective. overall, i would absolutely recommend this to others & also will return if i need more storage again.ANNA V. | Overall Experience
Customer Reviews for ABC Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jennifer K. | Overall Experience
Great experience with ABC Self Storage! ALWAYS tentative to meet my needs & very friendly as well! Highly recommended!Jennifer A. | Overall Experience
great place, highly recommendMeggan G. | Overall Experience
The best storage in townMary T. | Overall Experience
Customer did not leave a comment.Francine Z. | Overall Experience
Take any type of payment for rentals that can be verified.William O.
Clean and secureSusan H. | Overall Experience
Never moved in ABC storage due to wrong gate entry code that was given to me and office was closed with no one answering the phone. Was forced to make the decision to move to another location.Harold B. | Overall Experience
Customer did not leave a comment.ebony C.
Reps were helpful, kind and courteous!Peggy S.
Customer did not leave a comment.Todd and Vicki R. | Overall Experience
Customer did not leave a comment.Thomas H. | Overall Experience
Very helpful and friendly. Thank youRussell W. | Overall Experience
Very good communications and helpJames S.
no problems. Just what I needed !Jackie W. | Overall Experience
Has a storage area with a good lighting and secure fence around it. 24-7 access to your belongings. Give 5***** rating. --- G.B.George B. | Overall Experience
Customer did not leave a comment.Bobbie D.
Good people to work with, great experience.Lila S.
Everything was awesome very clean place and their storage units are clean and safe i was very happy with all their servicesBonnie A.
Customer did not leave a comment.Richard C.
People were generally friendly. Im going thru transitions thats physically and emotionally taking a part on me. Ok. I was clear on $$ for uhaul, and I wasnt fond of the cost per milage. It is outrageous. I order for one day. Had personal interruptions. And my rental was 3 total days. I followed the after hours drop off. Issues locked the truck before I read the instructions , but didnt matter no matter what I did. I didnt close my account. Becaueenit was going to an old 2018 account in Pennsylvania and just today oct30, 2020 i was able to finally get to this point. So my bank showed. An amount of 160,plus. Then WOW WTH, 476.PLUS. REALLY BOVER 600, FOR 3 DAYS And the milage. I drove locally at my destination to load and back to unload and few miles locally , I am living in a motel. Now in my truck after Saturday 31rst of Oct. Because it took my weekly rent. For my room. Expected a little higher charge. But almost 700.00 , and I rent a small 10 x 12 storage for 65.00. Way too high. Moving stuff out after December 1rst. I've had other storage. With a better door , this one I cant hardly open the latch or close it. The door is not easy to lift or pull down. Not having a good experience with that. I've cleaned my truck. Left the half tank gas. At the middle of third day I dropped off truck. Weds morning to friday early night. And let truck sit the middle day how on earth I got that thigh of milage. Kills me , never AGAIN. AND I CALLED BEFORE MY PHONE BROKE TO express this. Didnt reach anyone. Unless your ready to spend a mini fortune, for a couple days. I'd not use any of it. And I've anywhere I've had to use storage. Never paid over $40 to $45 for the 10 x 12 $50 for 12x12 not 65$for a 10 x 12. Broken bent stuck handle and a door I cant manage. Too hard to pull down and a gell of a time getting it up to stay put. I am on the older darker lot. Not so easy to use , I went there because I thought it look clean. Well kept. And safer looking. Nope I felt judged , I needed to speak up. Then. But I will not go here , anymore. It's not good the outrageous milage and storage costs. I should have gotten a notification, call or something to confirm the amount due. I wasnt planning on the plus and change, charge. Now homeless forover a week. One bad experience after another from this to other things not fair. Angey and Lost .. then to boot. Young man sold me a big f250. Low miles ,electric start etc. Just too good for the money. Yup cracked frame. Ttuckbed falling off. Boy do people see me comming. Thank for no initial hassle. But the judgment was feltCarolyn W.
I had a great experience!Brandy B.
Customer did not leave a comment.Robert B.
Very happy with the experience at this location. I will recommend it to anyone looking to rent a UHaul. Thank-you.Angela H.
This U-Haul location is great! Fast, friendly, and reliable service.Dakota S.
The van I had was clean and well maintained. First rental company that I have had experience with that you have to fill gas tank to level you left with. Would prefer to leave with a full tank and return it full. They did provide a guide to show how many gallons to put in tank to get level for return.Ellis E.
Customer did not leave a comment.Crystal W.
Customer did not leave a comment.Patty F.
Customer did not leave a comment.Dion W.
It would be nice to have smaller trucks pickups and vans available as wellPatty F.
The staff is always helpful and even when they're busy, they acknowledge all customers to ensure they will help once available. The guy (I'm not good with remembering names) he always help hookup The trailer to my truck and always ensures the lights are working. He goes that extra mile to make sure I have proper connectivity. My lights hookup had some corrosion in it which caused the running lights to not work, initially. But from the help of him, before I pulled off the lot my running lights were working and we did the blinkers check, he took the photo to submit for proper hookup and I was on my way to a fun day at the off-road park. Anytime I rent from Uhaul in MTV, IL, it will always be from ABC storage on 10th St.Indigo H.
The agent was very good at explaining the details of the rental so I knew what to expect. Therefore there were no surprises.Ricky H.
Customer did not leave a comment.Shawn D.
Staff was friendly and super helpful!! Pleasant experience!Melissa R.
We was suppose to pick up in Whittington Illinois and go there they were closed. Called number on build6and no one answered the phone. Very frustrating when people drove 20o miles to help us load.Audrey K.
ABC is a great place to do business. Loved the experience.Daniel H.
Customer did not leave a comment.Jennifer A.
Nothing.. was great service . Thank youDwaine M.
Customer did not leave a comment.Christine A.
Outstanding and friendly, especially compared to other location(s)Hayden K.
Customer did not leave a comment.Mingo C.
Can't think of anything. Everything went very smooth for me. Thank you.Billy R. B.
Customer did not leave a comment.Betty C.
the people were very helpful and professionalRichard B.
No problems. Nice people, great service.Michael H.
Customer did not leave a comment.Robb H.
They are great.Ronald I.
Customer did not leave a comment.Aaron N.
Great customer service. Very friendly!Cindy J.
Customer did not leave a comment.Kevin F.
Provide clearer steps in the brochure regarding after-hour returns. You should really add a step that states retain the truck keys before accessing the website. It's awfully difficult to photograph the dashboard of a locked truck once the key has already been placed in the drop box...Brad M.
Customer did not leave a comment.Paul P.
Customer did not leave a comment.Goldie F.
Customer did not leave a comment.Ken H.
Customer did not leave a comment.John A.
Service was great, people were nice.Anthony H.
Customer did not leave a comment.Scott S.
Very personable and friendly!!!Casey O.
Customer did not leave a comment.Brandon Q.
I will never use or recommend U-Haul again.hope G.
Customer did not leave a comment.raymond S.
I had a Ford ranger 3.0 engine an no transmission cooler, please don't try to pull more than ur trucks abilities.Mark R.
Customer did not leave a comment.Angie W.
Customer did not leave a comment.Johanna M.
The staff was very helpful and friendlyHolly B.
Customer did not leave a comment.thomas T.
Victoria was very helpful. Second time to use this facility and they are very professional.MICHAEL M.
Pleasant staff would recommendDonald R.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.NATHAN G.
Customer did not leave a comment.Brandy Z.
The people that work at the ABC storage / U-Haul are great! Very friendly and helpful....Stephanie M.
Customer did not leave a comment.NATHAN G.
Customer did not leave a comment.Glenn T.
Customer did not leave a comment.Jimmy T.
More trucks availableMarvin G.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Arden S.
Alyssa Moore who assisted me was a great help! Very pleasant and knowledgeable! Thank you for a great service!Jennifer L.
Customer did not leave a comment.Kirk C.
It would have been nice for me to have dropped off at a location that was open. I didn't have a clue how to unhook the tow dolly or get my car off of it. Thankfully someone showed up to drop his truck off and helped me figure it out.Shelly H.
Customer did not leave a comment.Jeff H.
Customer did not leave a comment.Estrella A.
Customer did not leave a comment.Tangala G.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Nicholas T.
Customer did not leave a comment.Khorey A.
Customer did not leave a comment.Richard S.
The folks at mount Vernon uhaul were outstanding.. very knowledgeable and VERY KIND AND COUTEOUS . There needs to be more folks like them in the world.. great experience.. thank youdeb F.
The people who helped us here were great! Informative. And the manager even hooked the trailer up for us and made sure everything was safe and ready to go! We felt as if he went out of his way to get us going safely and quickly! Awesome!Aaron W.
Awesome folks to do business with!Brian F.
Customer did not leave a comment.Gregory C.
Customer did not leave a comment.Mark D.
Very easy pick up. Employee helped attach the trailer and we were on our way in about 20 minutes.Justin E.
Customer did not leave a comment.Jerome J.
Customer did not leave a comment.Kyle H.
Customer did not leave a comment.Joe C.
The woman at the service desk was wonderful over the phone so I arrived prepared with everything in order.paul A.
Clearly state that just because a person has a contract for equipment, it doesn't mean anything is guaranteed. Originally, I didn't get the location or date I asked for to get my trailer. The U-haul help line was zero help. It was only after I got on the phone with ABC Storage in Mount Vernon that my issue was resolved. They were the only individuals I talked to during the whole process who knew how to fix my issue and took the time to help me get what I needed when I needed it. If not for them, my plans to move my daughter to school would have been totally screwed up. ABC Storage in Mount Vernon, IL has their act together and is an outstanding U-Haul dealer. I can't say the same for the other dealers I talked to or the U-Haul corporate help line.Scott S.
Customer did not leave a comment.Jamie S.
Customer did not leave a comment.Marvin M.
Customer did not leave a comment.Jack P.
Thank you you guys rockDaniel S.
Customer did not leave a comment.Patricia M.
Customer did not leave a comment.Donna B.
Customer did not leave a comment.Tammy R.
The location that I picked up the truck at was cleaned well-maintained and I felt safe there. The location was just fine, it is the service from Uhaul that I received that was poor at times, inconsistent.Jessica C.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Jeffrey G.
Customer did not leave a comment.larry W.
Our uhaul was immaculate and drove great!Lisa M.
The lady working was very nice...Douglas W.