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TODD K
Customer Reviews for ABQ Transmission And Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect
CARLOS VBen was very helpful and had the equipment we needed. He even stayed late so we could pick up our tow dolly on the way out of town - which saved us a full day of travel.
SCOTT DCouldn't ask for better service!
CARLOS VI called Ben 1st thing in the morning, because we needed a trailer that same morning. He was super helpful in getting us exactly what we needed on the phone. When we arrived, he took his time to explain how to secure the truck we were going to tow … then we were on our way. So nice!
JANET GI would definitely refer this location to anyone needing to rent a U-Haul. Great customer service !
Michael NTruck was very dirty.
Javier XBen was very attentive to my needs.
Mark KSales agent was courteous and got me hooked up and off in no time flat.
james sStaff was very helpful and drop only took a few minutes.
Terry FRental experience was satisfactory.
Martha KI did not realize in advance that I wouldn't be able to show up earlier than my scheduled time at 9AM because the facility is otherwise closed and locked before opening. The owner was very friendly, however. The hauling bay of the truck was not swept clean, and the cup holders in the cab were broken.
Tristan LRemember to give your address when calling the renter the day before pickup, as your location was not the pickup location I selected online. So I went to the wrong place first.
Norman JThe guy was very friendly, came right out as we pulled up. Location right off the freeway.
Kelsea RReturned all equipment after hours.
Robert MI didn’t like that I was double charged for this. It was supposed to be a hold and they charged me. Contacted the location and he said he’d look into it an call me back. I have yet to receive a call back nor a refund on my 62.16 on hold!!!
Dianna SBig improvement over the Chevelle location.
William DBen had a really awful attitude!!
Margaret SBen was very friendly and helpful and made the entire process easy for us.
Bruce MTrailer itself has a door that was difficult to open and close. Other than that, the rest was pretty good.
Michael SThe gate was locked and there was not a clear place to leave the vehicle
Olivia MThis location was very receptive and listened to all concerns we had regarding the condition of the vehicle.
Veronica GWe didn't go into the actual building. The guy came out when we drove up with the truck and haul dolly. The outside yard was clean.
Francis CVery friendly and efficient service!
Angela WI swept out the back and cleaned all the trash out and the guy in his ghetto ass lot was saying I didn't clean it to his expectations because of a thin layer of dust on the floor when i dropped it off
Anthony DExcellent customer service and the equipment was perfect for the job!
Carlos VOnly comment is that the latch on the pull down door was pretty rusty and it took extra effort to latch it down
Albert DCustomer service was exceptional
Naomi EThe outside could've been washed. Mainly because the windshield was a graveyard of bug guts. Other than that it was good.
Cody GBen was having trouble connecting to the UHaul website. He believed the issue was with the UHaul server as his internet connection was otherwise working okay. This made the pick up process take longer than it should have, but overall the pick up did go well
Eric HI just need my 60.00 dollars back on my card. My U-haul rental was returned on yesterday 4-12-21. Thank you.
MALINDAJO MDid not notice until we drove 18 hours across state the back tires on the truck we're completely bald I Towing Mustang on a ramp behind me when I return the U-Haul in Marshalltown guy said I cannot believe they let you leave like this the truck was filthy empty put me and my two kids in danger driving that truck
Robin SNo problem with drop off and personnel was friendly
Edna MFast and friendly service and the trailer was great. A perfect experience.
Cheryl RI didn't use the 70 miles. ONly 5 MILES WERE DO I GET MY REMEMBUSMENT
Vanessa SGreat service. Quick and easy pickup and drop off.
Kevin SBen was really helpful, friendly, and great customer service.
Matthew LThe online registration do not list my truck as a tow vehicle: 2016 Chevy Colorado 4x4 crew cab long bed with 2.8 liter diesel. Only the gas models, that have different tow ratings, were available on the drop-down.
Christopher JThis location has trouble with keeping the web info of me logging in and securing a truck. I have to ALWAYS start over with the rental process of license, credit card, phone, name etc. I have a home staging business. Why can't I be LOGGED IN as a returning customer? Any discounts for a returning customer? Amy Turner, 505-350-9220
Amy TWould have been nice if they had explained that the wheel well cover could come down to allow the driver to open their door.
Rodney T